NineLife Canada Reviews 

244
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how easy the ordering process is, noting that they can successfully discover unique items that are otherwise hard to find in their region. Many people also express strong satisfaction with the prompt delivery service and praise the support team for being friendly and efficient when addressing inquiries. Some reviewers were not happy with extended shipping delays, pointing out that orders frequently took several weeks to cross borders or arrive at their destinations. Others also mentioned frustrations regarding customer service response times and occasional problems with items arriving damaged or delayed without clear updates.

What people talk about most

Product

Clients share positive opinions on product, frequently expressing satisfaction with items that are difficult... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders generally arrive faster... See more

Order

Consumers find order to be positive, highlighting easy ordering processes, great pricing, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the care team is great and support... See more

Response time

Customers expressed great satisfaction regarding the response time, frequently praising prompt support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website. Requested shipping to be expedited. Customer service was friendly and helped make it happen. They replied in a timely manner and was so helpful. Package arrived early. thank you!

Rated 5 out of 5 stars

Although the actual supplements I ordered had sold out, NineLife was so quick, and helpful getting me the same supplement, just from a different name brand. Shipping was fast, and again, the follow up... See more


4.2

Great

TrustScore 4 out of 5

244 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(244)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The wait time was reasonably short and…

The wait time was reasonably short and the communication between us was excellent.

The cost of the product was astronomical but I could not find this particular product anywhere in Canada.

It was a necessary item (contact lens solution) that appears to be back ordered in our country.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Reliable and prompt service

I have been looking for Ligaplex 1 since we moved back to Canada. An excellent product! Your service was excellent. Prompt reply and I was able to track the package right to Northern Canada. Thank you!

25 January 2023
Unprompted review
Rated 1 out of 5 stars

I wanted to order from this company but…

I’m writing to warn people not to buy from this company. There are also bad reviews about scamming from one of the other DBA’s associated with this company. Also, even though their website is listed as ninelife I don’t find any physical listing for this business in Canada, only a registered business address in Delaware, and China, and the UK. And anyone can get a Canadian phone number. I wanted to order from this company months ago but saw some weird prices—like 535.00 for a 50lb.bag of flour. I buy a 50 lb bag of flour 3-4 times a year and I pay under 40.00. When I called them and asked why their prices were so off, they gave me some weird answer. I’ve noticed many, many bad reviews on sitejabber and when I checked this company out claims they have two offices, one in Kong Kong, and one in the UK, and they have several other DBA businesses listed in Lewes, Delaware, and just reading from one of them, I found a lengthy review that accused them of scamming their customer—just like reviews in sitejabber about ninelife.

4 January 2023
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hello,

I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 5 out of 5 stars

Extremely Impressive!…

I’ve never been this impressed with the way a delivery was handled. I never lost track of the goods till it was delivered.
Really Outstanding Service!

8 December 2022
Unprompted review
Rated 3 out of 5 stars

Reliable

Easy to order. Fast delivery. But there was tape everywhere so it ruined thé boxes when I triied to open them. I ordered 3 boxes of tea and the package was wrap properly but when I opened the package, the 3 boxes were tape together and I had to destroy the boxes to access the tea bags. I now have 60 tea bags that no longer lives in the boxes.

19 December 2022
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Louise,

We appreciate your feedback and understand that you were not happy with the condition in which the product was delivered to you. We are investigating the case further and reevaluating the product in question. I can confirm that corrective actions are taken to avoid such errors in the future. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 4 out of 5 stars

Fast delivery, good product

Delivery arrived in reasonable time & the bottle was well wrapped in protective material. I like the product. My only suggestion for improvement would be to consider switching biodegradable bubble wrap or recyclable paper padding

10 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Customer service was extremely attentive, in a timely manner, valued me not only as one more customer, communication was key. They even helped fixing my mistake when filling out my address. That made sure I received the parcel correctly. I am extremely satisfied and will be encourage to both order again from Ninelife and recommend it for friends.

8 November 2022
Unprompted review

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