NineLife Canada Reviews 191

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I had an absolutely terrible experience with NineLife.ca, and I feel obligated to warn others. This company is, in my opinion, most likely operating like a scam. I received a product that was... See more

Rated 5 out of 5 stars

Wonderful customer service! They dealt with my shipping issues immediately and used another shipping company. When my parcel went missing, immediately they sent my order again at no cost. Not many co... See more

Rated 5 out of 5 stars

NineLife were very prompt responding to my order request, and when the delivery of my product was delayed, they looked into it immediately and were able to give me an accurate, revised delivery date.... See more

Rated 5 out of 5 stars

Very difficult to find Lawry's Seasoned Pepper in Canada, but I found this. I remember this being available in Canada when I was young but for some reason, it isn't available at grocery stores today.... See more

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

A logn wait for product to arrive

Found it very long to wait for the order to come, and it was very expensive (I am a retired senior on a low income), Hoping this will help with the concerning sinus issues I've had (mucous and phlegm chocking me when I lay down in bed), It only goes away when I am asleep.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! They dealt with my shipping issues immediately and used another shipping company. When my parcel went missing, immediately they sent my order again at no cost. Not many companies would deal with this matter immediately like they did. They listened to my issues and rectified the situation by investigating and because of it I'm a happy customer!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

NineLife were very prompt responding to…

NineLife were very prompt responding to my order request, and when the delivery of my product was delayed, they looked into it immediately and were able to give me an accurate, revised delivery date. I have found them to be polite, responsive and helpful, and I would use them again.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

I had an absolutely terrible experience with NineLife.ca, and I feel obligated to warn others.

This company is, in my opinion, most likely operating like a scam. I received a product that was clearly substandard and shockingly, it doesn’t even appear to be authorized for sale in Canada. That alone is a massive red flag.

When I tried to resolve the issue, they refused to provide a proper refund. No accountability, no proper customer service, just complete disregard for basic consumer rights. It’s beyond frustrating and frankly unacceptable.

Businesses like this should not be allowed to operate. The lack of transparency, the questionable products, and the refusal to make things right all point to something seriously wrong.

Avoid NineLife.ca at all costs. Do not get trapped like I did.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Order was processed quickly

Order was processed quickly, product was drop shipped from the manufacturer in the US, arrived quickly with no problems. They kept me well informed. A+++++

10 February 2026
Unprompted review
Rated 1 out of 5 stars

This is a fraudulent website NINELIFE.CA NINELIFE.COM

**** BECAUSE OF MY REVIEW HERE ON TRUST PILOT, THEY FINALLY ISSUED A REFUND — AFTER ALMOST TWO MONTHS FROM ORIGINAL PURCHASE. I STILL DO NOT RECOMMEND THIS WEBSITE. I WAS REALLY F**KED AROUND AND WASTED A LOT OF TIME WITH THIS ISSUE. Do NOT buy from them!!!

This is a fraudulent website. I ordered 24 cans of sardines for a total of $149.31 CAD. One month later, I received only two cans. I have been patient and contacted the company three or four times.

Their responses have been vague and do not answer my questions. They even offered me a 25% discount on a future purchase, which is completely absurd given the situation.

Furthermore, the contact page on their website has been removed, and when I call the phone number provided, an automated system answers and then disconnects the call.

I am therefore requesting a full refund. I have been ordering products online for over 20 years, and I have never experienced anything like this.

I have alerted and reported this fraud and cybercrime online and they will helps the Royal Canadian Mounted Police (RCMP), the National Cybercrime Coordination Centre (NC3), and the Canadian Anti‑Fraud Centre (CAFC) learn more about the nature of these incidents.

Do not buy from them!

3 February 2026
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Sylvie,

We apologize for the error in your order. We’ve issued a refund for the incomplete item and appreciate your understanding.Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
NineLife

Rated 5 out of 5 stars

Lawry's Seasoned Pepper in Canada

Very difficult to find Lawry's Seasoned Pepper in Canada, but I found this. I remember this being available in Canada when I was young but for some reason, it isn't available at grocery stores today.

16 February 2026
Unprompted review
Rated 4 out of 5 stars

Package claimed to arrive

Changing my opinion. I received my package . They worked and got it delivered. Thank you.

12 November 2025
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Shawn,

We sincerely apologize for the delay with your order. Please rest assured that we are thoroughly reviewing the matter and implementing corrective measures to prevent such issues in the future.

I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.

We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Regards
NineLife

Rated 5 out of 5 stars

Great customer service

Easy website. Requested shipping to be expedited. Customer service was friendly and helped make it happen. They replied in a timely manner and was so helpful. Package arrived early. thank you!

3 November 2025
Unprompted review

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