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Nightcap Clothing is a contemporary brand designed by Carisa Rene based in Los Angeles. Flagship store on Abbot Kinney in Venice, CA.
Los Angeles, United States
DO NOT BUY
Order arrived after four weeks incorrect and defective. I am writing this six months after initial purchase. Package returned to them and they have not refunded me. No phone number to call. This business is a scam.
*ACCEPTED PAYMENT THEN CEASED ALL COMMUNICATION* The owner of Nightcap, Carisa Brambles, promptly entertained preorder communication, accepted funds and assured next day shipment, then failed to ship and ceased all communication, despite multiple attempts. It was assumed owner had fallen on hard times, so grace was afforded......then noticed they were not only active on social media, but even brazenly posted lavish vacation photos to the business page, after several order updates were requested. Be very cautious in paying merit to the years this business has been active and of the owners proclaimed philanthropy.
Refund request blatantly ignored - claim filed and pending resolution - 11.28.25
Never received order! I have sent multiple e-mails and no one will respond. The phone number is disconnected. I'm so frustrated & want my money back!!
I ordered a dress. It took 2 weeks to come. I needed a medium and wanted to exchange. I was unable through their site because you only have a 2 week window to do so. I messaged them and received a response 2 days later telling me they do not exchange "French lace" and it should be fine because it's very "stretchy". With this type of customer service I predict they will not be very successful.
Disastrous
My experience you can describe in one word DISASTER
After package got stuck at customs I contacted customer service asking for help
At first I was ignored and then after countless emails some snooty girl replied blankly that is non of her business even so my order got stuck because of their wrong declaration
Customs contacted them several times too and no luck
My dress got destroyed as I lost money
Stay away from them
Ps quality of their clothes are below average
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