I have been with Nassau for many years and your staff and customer service have always been great. Kelly from customer service and Robin G gave us info we never new about paying off loan and going aut... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Grateful for a wonderful experience. Tamiya was a employee helping me; she did a terrific job. My questions primarily focused on my inablity to see some of my accounts online and the procedure for s... See more
Life Insurance Policy October 23, 2026 Elizabeth Crandall was professional and very helpful in answering all questions related to my Nassau policy. She sent an email with... See more
Gina was absolutely wonderful!!! She is professional, personable, and knows her stuff. So grateful she works there and was able to take my call. If I had my own business, I would hire her away from... See more
Company details
Written by the company
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Contact info
United States
- nfg.com
4.9
Excellent
12K reviews
Asks customers to review
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Debbie was very professional
Debbie was very professional, quick to help with my questions, emailed forms that we needed.
Always very courteous, Thank you Debbie.
14 October 2026
I had the pleasure of speaking with…
I had the pleasure of speaking with Robin Green this morning. She is, and always has been, a very professional, knowledgeable and pleasant representative. I have been calling Phoenix/Nassau for 26 years and I've always enjoyed speaking with Robin!
14 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Elizabeth C
I spoke with Elizabeth C and she was helpful, professional and very knowledgeable with what I was requesting.
13 October 2026
Reply from Nassau Financial Group
We are so pleased to hear that our representative provided knowledgeable, professional, and helpful assistance with your request. Thank you for sharing your positive experience with us!
I happy to get this review done for her.
yes, She is very good to e-mail to me for 1099 R 2025, and help me to get the 2019-2025 in one e-mail. She is very skillful to get the history in one e-mail.
13 October 2026
Reply from Nassau Financial Group
We are glad you enjoyed your experience and appreciate your kind feedback about our helpful service.
excellent in every way...
13 October 2026
Robin was very friendly and helpful
Robin was very friendly and helpful. She listened, provided the information I needed, and offered actionable insights. She carefully explained everything.
13 October 2026
Every time I need assistance
Every time I need assistance, all of the representatives have guided me and answered all of my questions pertaining to documents I needed to filled out.
13 October 2026
Sheila, was very courteous, walk me through the process. Spoke so nice, made me feel a valuable customer. My question was answers completely. Sheila, has excellent customer service skills.
Sheila was so helpful and walk me through every detail. Very courteous and made me feel great. Sheila, had excellent customer service skills. Please keep these type of employees with these skills.
13 October 2026
Hannah was great.
13 October 2026
Excellent customer service
Hannah's excellent customer service and wealth of knowledge made the process very smooth and I greatly appreciate all of the assistance she was able to provide.
12 October 2026
Shiela with Pleasant and Immediately Helpful/Informative Response!
Shiela immediately gave me very pleasant, direct, useful responses to my question and areas of previous concern; thanks!
12 October 2026
Reply from Nassau Financial Group
We are so glad to hear that our team member provided pleasant and helpful assistance to address all of your questions and concerns promptly. We truly appreciate you sharing your positive experience with us!
Friendly helpful knowledgeable…
Friendly helpful knowledgeable representative, Robin.
All questions quickly answered.
12 October 2026
Great professional and caring customer…
Great professional and caring customer assistance!!!
12 October 2026
Excellent Service
MaryGrace was very professional and very kind. We had a data breach on our computer and she explained exactly what we need to do to protect our account and she was very sympathetic to our situation.
12 October 2026
Superior customer service
The customer service representative was very helpful in assisting us with information in regard to our policy and resolving our concerns. The representative was very knowledgeable and courteous.
12 October 2026
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