I have been with Nassau for many years and your staff and customer service have always been great. Kelly from customer service and Robin G gave us info we never new about paying off loan and going aut... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Grateful for a wonderful experience. Tamiya was a employee helping me; she did a terrific job. My questions primarily focused on my inablity to see some of my accounts online and the procedure for s... See more
Life Insurance Policy October 23, 2026 Elizabeth Crandall was professional and very helpful in answering all questions related to my Nassau policy. She sent an email with... See more
Gina was absolutely wonderful!!! She is professional, personable, and knows her stuff. So grateful she works there and was able to take my call. If I had my own business, I would hire her away from... See more
Company details
Written by the company
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Contact info
United States
- nfg.com
4.9
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was knowledgeable
Customer service was knowledgeable, efficient, courteous and very helpful
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Nassau Financial Group
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the link provided. As requested, we have mailed the form to you. Should you have any questions or need additional assistance, please do not hesitate to reach out to us.
Dawn was a pleasure to speak with
Dawn was a pleasure to speak with. Very helpful with handling my issue.
15 October 2026
Katie not only answered my questions…
Katie not only answered my questions but also offered information to further help me. She was not only personable but knowledgeable as well.
15 October 2026
Just a quick call to check on 2 things
Just a quick call to check on 2 things.
She was a joy to talk to and very helpful.
15 October 2026
Nassau rep Dawn
Nassau rep Dawn was, in a word, exceptional. She knew exactly what I was asking, did her research immediately, and provided me with exactly what I wanted.
15 October 2026
The ease of getting through the line…
The ease of getting through the line and taking care of business I needed to without much of a wait.
15 October 2026
Robin G
Robin G, was very pleasant in speaking with me. She was sympathetic about my circumstances and said that she will put in the request that I had asked for soon as possible. She has exceptional customer service.
7 October 2026
Real folks answering a line.
Very personal. Quick response to my questions. Absolutely love making a call and a real person picking up and having answers to my questions. And I might add; English as a first language.
14 October 2026
Julie was extremely helpful and…
Julie was extremely helpful and understood with Newport being a Service Provider what was needed to take care of me and the client's needs. I appreciate her willingness to help out!
14 October 2026
Robin answered the question that my…
Robin answered the question that my accountant had asked me about my tax return. She immediately understood why I was confused and gave me the answer I needed for him.
14 October 2026
Very patient
13 October 2026
Great customer Service
14 October 2026
Riley service survey
Robin was pleasant, professional and knowledgeable. She always is.
14 October 2026
Barb was fabulous
Barb was fabulous! Very understanding, since I had made an error. Very pleasant and so very helpful! I wish I could always have her answer the phone when I call!!
14 October 2026
The person that I spoke with was very…
The person that I spoke with was very helpful. She was professional, courteous, patient and polite. In all respects she was a wonderful representative for your company.
Anthony Garguilo
12 October 2026
Mary Grace was very informative &…
Mary Grace was very informative & answered all my question right away with confidence. She is a great representative for the company.
12 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.