While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

These people are parasites and thieves. They have drained my bank accounts of over $50k and control all of my lifetime investments. They are also forcing themselves on my husband and me. They are... See more

Rated 4 out of 5 stars

Getting graded on the submission videos in a more timely manner would help . Also in the app the practice lab symbols could be right before final exam. A few of us were mislead thinking we hold off o... See more

Rated 3 out of 5 stars

This was an okay training program. However, the app had many glitches. When I started, I had to do video recordings to answer the challenge questions. That was not enjoyable whatsoever. Also, when I s... See more

Company replied

Rated 1 out of 5 stars

Everything was good until the end when you were supposed to get me a job. And I know everybody wants to use the excuse that I wrote so many emails or whatever oh, I did some but not enough to cause an... See more

Company replied

Company details

  1. Nursing Agency

About NextStep

Written by the company

Build a new career as a Nursing Assistant

NextStep offers tuition-free, state-certified Nurse Aide training to aspiring caregivers at long-term care facilities and educational institutions. Through our Upskill and Course Licensing programs, NextStep’s innovative NA Training Course provides hundreds of immersive training videos, support from experienced NA mentors, personalized study schedules, and adaptive learning tools for testing students’ knowledge.

By training prospective CNAs and helping them build new, rewarding careers with respected employers, we’re continuing our mission of meeting the critical staffing needs facing today’s health care industry. Join us and jumpstart your career today!

Learn more about NextStep

Contact info

2.0

Poor

TrustScore 2 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Parasites and Thieves

These people are parasites and thieves. They have drained my bank accounts of over $50k and control all of my lifetime investments. They are also forcing themselves on my husband and me. They are wasteful of my money and offer very little value-added for what they do. They fail to properly fulfill their fiduciary duties as required by law. Because of this I'm always scared and sad.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Incredible journey

At one point i couldnt walk up the stairs... after been hospitalized and locked in a room for nearly a month at pinderfirlds I was diagnosed with severe asthma to been under observation for COPD at 30 years old and still living everyday with it now, I decided to make a change. I moved to Cheshire I joined @nxtepknutsford and in a matter of months I was competing at @turfgames with the gym family

I cannot thank everyone enough who has been on my journey
Now at 32 I can lift 110kg on a deadlift
I can run .... some sort of distance and always improving as much as my lungs will carry me.
Never give up and push to be better
We saw. We came. I conquered! 🏆

16 February 2024
Unprompted review
Rated 4 out of 5 stars

Great program

Great concept, great setup. The mentors have a lot of miscommunication going on. I spent an unnecessary couple hundred dollars cancelling childcare and hotels because they scheduled me for the wrong labs and clinicals twice. I almost spent another unnecessary hundred dollars because they wanted me to get a third tb test. Lots of typos in the theory portion.

10 January 2022
Rated 4 out of 5 stars

I want to first say my in person…

I want to first say my in person instructor was amazing for the labs. NextStep is generally a really great way for someone who is working to get a CNA license. However, I have some problems with the organization and transparency of the mentorship program.

I felt like I was shuffled around a bit with mentors and scheduling of clinicals. The only other complaint I have is that some of the skills in the app have really glaring spelling and grammar errors, which did not inspire confidence that the materials were prepared at the highest caliber level.

All that said, I still believe in the merit of the program and think that more licensure and certifications should be made available through programs like NextStep.

23 December 2021
Rated 1 out of 5 stars

Stay Away!

I do not in any way, size shape or form recommend NextStep's CNA training, especially if you are interested in the job placement aspect of their services. Due to NextStep failing to perform their due diligence in a professional capacity, I was not adequately and appropriately forewarned about issues that could prevent job placement and am therefore still unemployed today (12/07/2021), despite graduating from their training program on 10/22/2021. When confronted with their error/omission, staff has provided flippant, canned responses and was only willing to work with me for as long as they felt appropriate, regardless of their error/omission playing a primary factor. The building for labs/classroom was incredibly rundown and dingy. The app for training was filled with spelling errors, grammatical errors and actually erroneous content which made being an engaged learner extremely challenging. NextStep is a perfect example of "if it sounds too good to be true, it probably is". I will go out of my way to actively warn people away from this dumpster fire. Your time and efforts are better spent at a traditional school.

7 December 2021
Rated 4 out of 5 stars

Easy A

This program is user friendly, convenient and everyone is helpful and supportive. There were times tho I felt I was being pushed to finish. The reason I wanted to do it online was so I could do it at my pace. No regrets

18 November 2021
Rated 4 out of 5 stars

Class, instructors and footage

Class and instructors did great, footage evaluation was kinda sporadic and inconsistent on grading. Would like to see if a standard was set for the footage before hand and not flip flopping with what was allowed and what’s not allowed.

8 November 2021
NextStep logo

Reply from NextStep

Thank you for telling us about your experience. Please know that we take your words seriously and will use this information to improve our program for future learners.

Rated 5 out of 5 stars

Next Step was awesome

Next Step was awesome. It was everything it said it would be and more. You could learn at your own pace so if you want to take it slow you can but I liked the fact that I could dive right in and get it done. The labs were very educational. I learned so many skills and my advice to anyone going through the program is be prepared when you get there. It will make for a much better experience for everyone. The mentors are great, well at least mine was. Just dont hesitate to ask them anything because they do have all the answers. Next step helped me become a CNA which means a lot to me and it was fast and free. What more could I ask for.

23 October 2021
NextStep logo

Reply from NextStep

We’re thrilled that you had a great experience with NextStep! Stay in touch. We love keeping up with our graduates and cheering them on in their successes!

Rated 5 out of 5 stars

Next step is awesome do it all online…

Next step is awesome do it all online via your phone or computer very handy for people with busy lives! All around great experience can’t wait for them to add more like a LPN training course would be awesome! Thanks next step for making it possible for me to make a career change so late in my life!

22 October 2021
NextStep logo

Reply from NextStep

Yay! Knowing that you had a positive experience with NextStep makes our day!

Rated 5 out of 5 stars

I really enjoyed using nextstep to get…

I really enjoyed using nextstep to get my cna license. The app was mobile friendly which is really nice. I could literally do my work from anywhere! The in person classes were fun, the incentives were nice as well. I received a stethoscope and a gift card throughout the program and it was free. So that is amazing and appreciated. My mentor and instructors were all helpful and motivating.

22 October 2021
NextStep logo

Reply from NextStep

We’re thrilled that you had a great experience with NextStep! Stay in touch. We love keeping up with our graduates and cheering them on in their successes!

Rated 5 out of 5 stars

I am impressed so I will express my…

I am impressed so I will express my profound gratitude to the Nextstep family for affording me the opportunity to advance my new career in climbing the first step on the professional ladder to become a CNA .
This program is very interesting and needs to reach out to other parts of Washington state like Spokane
This program encourages me to get a full nursing degree which am very optimistic to achieve by the grace of God.
I also hope and believe that in a not too distance future you’re going to establish LPN program

22 October 2021
Rated 5 out of 5 stars

I will recommend NextStep

I will recommend NextStep, because I had a great experience during my training until I got my Sertificate. The instructors and mentors are very nice 👌. But for job placement not good experience, I never had the shift that I applied for, and I had to look out by myself.

22 October 2021
Rated 3 out of 5 stars

While I appreciated the fact that the…

While I appreciated the fact that the training would be at no cost, which was a plus considering that I didn't have a lot of financial resources to pay for school, I was disappointed that when I started my first day at my placement, I felt very unprepared. I was thrown into the deep end of the swimming pool so to speak and had to figure a lot of things out for myself. I am reluctant to take the skills test for my permanent license and am seriously seeking employment in a different field at this time. While this didn't work out for me quite the way I had hoped, I sincerely wish others all the success and hope it works better for them than it did for me.

21 October 2021
NextStep logo

Reply from NextStep

Hi Jennifer, Thank you for telling us about your experience. While we are sorry to hear that your interaction on your first day was negative, we’re appreciative that you took the time to give feedback. Please know that we take your words seriously and will use this information to improve our program for future learners.

Rated 5 out of 5 stars

This class was amazing and actually…

This class was amazing and actually improved my confidence in myself. It's been "decades" since I've taken a class for anything. The instructors were beyond valuable and helped me improve my skills. I would recommend (and have) NextStep with 5 stars. Thank you so much for an outstanding experience!

21 October 2021
NextStep logo

Reply from NextStep

We’re thrilled that you had a great experience with NextStep! Stay in touch. We love keeping up with our graduates and cheering them on in their successes!

Rated 5 out of 5 stars

Awesome

It was great. It was an amazing experience working with these residents. Also, how the NextStep mentors were super helpful and understanding with everything trying to help us out with achieving this career. Overall I love how supportive everyone was with us.

21 October 2021
Rated 5 out of 5 stars

Nextstep is a wonderful program i…

Nextstep is a wonderful program i achieved and learned alot thank you to all of my instructors they were very helpful words can't express my Gratitude

21 October 2021
NextStep logo

Reply from NextStep

Yay! Knowing that you had a positive experience with NextStep makes our day!

Rated 4 out of 5 stars

It was a lot to learn at first

It was a lot to learn at first. I think there should be a little more hands on training. The skills may be simple enough but they need to be preformed correctly. I am taking a second practice mock exam since I didn't pass the first one

21 October 2021
Rated 3 out of 5 stars

NextStep Review

Repetition of e-mails and text about the same subject (It is overwhelming)
Unprofessional coach- Coach ask you a question and 10 minutes later calls you back because she went to tell somebody at NextStep. Scary situation. (But there is nothing to hide at least at my side of the story) Communication and expectations are not clear. Also coach set up for an appointment send you an e-mail and text confirmation about your next telephone training with your coach but one day before call you and get upset because you did not answered the phone for your meeting. This type of mistake is constantly. I wish they fix it.
Training class: Training is scheduled but trainer or teacher doesn't show up to class. No e-mail of cancelation or being late are received. No body at NextStep answer the call when you call to get clarification about the trainer being late or class being canceled. There no apology not even when you tell them that you waited for 2 1/2 hours.
I didn't want to leave this review but I guess is NextStep protocol.

19 October 2021
NextStep logo

Reply from NextStep

Hi Rocio, Thank you for telling us about your experience. While we are sorry to hear that your interaction with NextStep was negative, we’re appreciative that you took the time to give feedback. Please know that we take your words seriously and will use this information to improve our program for future learners.

Rated 5 out of 5 stars

Review from Matt Matautia

Everyone from my Mentors to the Nurse Jessica Finch and Alexis I did my Clinicals with, everyone has been extremely helpful with the process. If I had the chance to do Clinicals all over again.... I would definitely do it!!!!

16 October 2021
NextStep logo

Reply from NextStep

Yay! Knowing that you had a positive experience with NextStep makes our day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look