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Nexo Reviews 

18,785
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive user interface and streamlined navigation that make handling digital assets completely straightforward. Users value the efficient transaction processes, reliable savings features, and responsive support that consistently enhance their overall journey. However, some people mentioned frustration regarding regional limitations, deposit restrictions, and high fees associated with specific payment methods. Reviewers also noted occasional difficulties with withdrawal processing delays and obtaining timely assistance when resolving locked account issues. These specific challenges occasionally impact the broader satisfaction of users relying on the platform for their daily needs.

What people talk about most

User experience

Clients share positive opinions on user experience, noting that the platform features a clean, intuitive... See more

Service

People report positive experiences with service, frequently praising quick withdrawals, reliable asset... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being very... See more

Product

Customers had positive experiences with product, sharing great satisfaction for its reliable yield... See more

Payment

Reviewers mention ambiguous feedback about payment experiences on the platform. While some consumers praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The user experience is fantastic. I love innovation and Nexo provides that and more. But I would love to see more hands on YouTube videos about how certain things work. Because I'm hesitant do to thin... See more

Rated 4 out of 5 stars

The Company Delivers on its Lending platform. The Tying up of Collateral across different assets means I'm not getting a savings interest on crypto associated with the load but it may be their helping... See more

Rated 4 out of 5 stars

The company is well setup for long term interest savings in your selected assets in kind. Customer service is quick to help. I just wish they would take Australia as a serious market and let us connec... See more

Rated 4 out of 5 stars

Ive been with nexo from the start Earning interest on your portfolio Was an essential starting point


Company details

  1. Cryptocurrency Service
  2. also in
  3. Financial Institution

About Nexo

Written by the company

The premier wealth platform for digital assets.

Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.

Learn more

Explore the Nexo product ecosystem.

Buy Crypto

Purchase digital assets via card, bank transfer, and more.

Flexible Savings

Earn daily compounding interest with no lock-ups.

Fixed-term Savings

Earn bonus interest yield for longer periods of time.

Nexo Card

Revolutionize your spending with the award-winning Nexo Card.

Credit Line

Borrow funds without having to sell your digital assets.

Exchange

Trade over 1,500 digital asset pairs and get cashback.

Futures

Capitalize on the uptrends and downtrends of perpetual contracts.

Get started

Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.

Our promise to you

Written by the company

We are committed to our customers!
We have longstanding commitment to treat all customers with respect, support and kindness.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.4

All reviews

(18,785)

2,526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nexo

Very good exchange just needs to smooth out the UI and imo it would be better

14 August 2026
Rated 5 out of 5 stars

Easy to use platform!!

Great platform that is easy to use.Good interest rates, hopefully they continue to expand the coins that earn a yield but am sure that will come.

29 July 2026
Rated 5 out of 5 stars

Excellent Customer Experience

My experience of Nexo has only been positive. I think they need to promote themselves more as they have a unique offering. Nexo is the way to go if you hold cryptos and want to borrow against them without selling your assets.

11 August 2026
Rated 5 out of 5 stars

Dispute resolved in my favor — excellent communication

The dispute team kept me informed at every stage and resolved my non-delivery case in my favor. Joel in particular was responsive and clear about the process, the timeframe, and where the refund would be credited. The communication throughout was professional and reassuring

20 August 2026
Unprompted review
Rated 3 out of 5 stars

Prompt and informative

Prompt and informative

5 August 2026
Nexo logo

Reply from Nexo

Hi Jonatan,

Thank you for the review! We’re thrilled to hear that our service was both prompt and helpful. We appreciate your support and look forward to assisting you again.

We’re always striving to get even better—if there’s any area where you feel we could improve next time, please let us know!

Rated 1 out of 5 stars

Borrowing is NOT available to most states

**update**
They have not reached out for “individual” assistance. This company is a joke. I wouldn’t trust them with my lunch money let alone crypto.

Borrowing is available for Nevada so I signed up and got verified. But guess what, borrowing is NOT available to me specifically? Contacted support, escalate to agent. Estimated wait is 1 minute my ass. I've been waiting for over 40 mins now. Other companies will start offering the borrow feature too. I'll wait. This company is a joke and I cringe at the fact that they have my information which I'm sure they'll sell to the next crook willing to pay or one of their employee will steal it. Deleting this account. You better erase my information when I delete my account you bastards.

13 August 2026
Unprompted review
Nexo logo

Reply from Nexo

Hi J,

Thank you for sharing your experience with us. We would like to learn more about your situation and hope you will respond to our request for contact details so one of our specialists can review your case and offer individual assistance via email.

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