The user experience is fantastic. I love innovation and Nexo provides that and more. But I would love to see more hands on YouTube videos about how certain things work. Because I'm hesitant do to thin... See more

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Company details
About Nexo
Written by the company
The premier wealth platform for digital assets.
Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.
Learn moreExplore the Nexo product ecosystem.
Buy Crypto
Purchase digital assets via card, bank transfer, and more.
Flexible Savings
Earn daily compounding interest with no lock-ups.
Fixed-term Savings
Earn bonus interest yield for longer periods of time.
Nexo Card
Revolutionize your spending with the award-winning Nexo Card.
Credit Line
Borrow funds without having to sell your digital assets.
Exchange
Trade over 1,500 digital asset pairs and get cashback.
Futures
Capitalize on the uptrends and downtrends of perpetual contracts.
Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.
Our promise to you
Written by the company
- We are committed to our customers!
- We have longstanding commitment to treat all customers with respect, support and kindness.
Contact info
U.A.E.
- info@nexo.com
- nexo.com
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Nexo is one of the best platforms and…
Nexo is one of the best platforms and paying the highest interest rates. Trustworthy and safe. customer support are friendly and cooperative. Their app is very well designed and quick.
Trades and opportunity to grow and…
Trades and opportunity to grow and exchange expertise
The Company Delivers on its Lending Promise And within one day I receive a reply and a loan against my Crypto assets
The Company Delivers on its Lending platform. The Tying up of Collateral across different assets means I'm not getting a savings interest on crypto associated with the load but it may be their helping to reduce the Loon amount? Im not certain. But all in all a good experience, Hope to role over my loan so I don't loos my asset and get the Tax saving benefit from lending.Ive follewed Nexo for 7 years Its software User interface has improved eg. to swop between a Desk top to a Cell phone to Take Pictures works well now.
May use AI-assist with repliesRead more

Reply from Nexo
Seriously I enjoy this platform very…
Seriously I enjoy this platform very fast deposit and fast withdrawal
Convenient and fast
Very easy to use
I love nexo.
Great all-in-one crypto platform with flexible borrowing and a motivating tier system
My experience with Nexo has been highly positive so far. I love the convenience of keeping my digital assets securely managed in one place. What really sets it apart for me is the flexibility to borrow against my digital currency using their credit lines instead of being forced to sell my assets. The platform interface is incredibly user-friendly and easy to navigate. What I appreciate the most is the tiered staging format (Base to Platinum). It serves as an excellent blueprint, giving me a clear visualization and a roadmap for how I want to grow and structure my portfolio balance for the future.
I have heard awesome experiences with…
I have heard awesome experiences with Nexo especially with Future trading
I have introduced some of my friends to the app
The 2% PA is real !
The 2% PA is real !
One more thing the company has lasted the previous bear market scare which give me confidence once again to loan money (celsius era user)
Transactions have always been …
Transactions have always been efficient and correct.
Transfers into my account are easy to perform and credited promptly.
I like I can borrow funds to invest…
I like I can borrow funds to invest with so once it pays the loan off the rest is profit
Great crypto lending and borrowing…
Great crypto lending and borrowing platform with nice APR. Highly recommended.
Nexo is my favorite crypto…
Nexo is my favorite crypto earning/borrowing platform, and I am so glad that I have access to it again in the U.S. Suck it, Gensler!
Terrible customer service / Locked out of account
Update 31/8/26
Despite publicly announcing they would offer individual assistance on this matter, they have lied and not done so. I keep getting bounced around different random customer care 'operators' as usual. I don't think I have had the same randomly generated name twice!
They even responded to this complaint using the wrong email address - a clear breach of customer confidentiality.
As a result they keep making inconsistent, nonsensical requests for biometric private information when they have nothing to verify against and/or I am unable to complete. When asked for their account recovery procedure so I can read exactly what they are asking for, they cannot produce it.
They have deliberately obfuscated a simple verification process EVERY other financial institution seems capable of doing so as to keep me from accessing my funds.
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Long term Nexo user review (5+ years). After Nexo constantly change the way you 'earn' interest and their degenerating generally awful mobile app, I decided to cash in and call it a day.
Unbeknown to me the secure email address I used to setup the account had been closed due to lack of use. Nexo require you to pass numerous excessive 'security' systems to move or withdraw funds, and one of these is e-mail verification. Since this is now impossible, I tried to log in as normal and change my e-mail address. This cannot be done without extremely disproportionate biometric 'verification' which is not part of their Ts&Cs and I am unable to complete.
Despite me offering Nexo multiple methods of verifying my identity their AI chat bot help desk refuses to engage in sensible discord, so I am now left with having to take legal action to access my account. A terrible way to treat a long term customer!
Nexo claim to take their security very seriously, so much so that even authorised account holders cannot get into it.
BE VERY AWARE once these people have your money they make it very hard for you to take it out again. Not your keys, not your money.

Reply from Nexo
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