Newtek BankReviews 

Recently opened a personal account and followed up with bank to bank transfer a few days later without problems. What new to me that the bank did not have any forms available on their web site, I called and was told by rep if I wanted to name a beneficiary to acct, send secure msg. I was expecting a blank form but was told to reply to msg with name, SSN & amt of beneficiary. Waiting for and update from them to verify if completed correctly. There is NO dropdown addressing any forms and also there is "NO" search on web site to look for anything.

Ja’Kira assisted me today in re my CD.
She was professional, efficient, competent, very pleasant to speak with and resolved my issue. She is a credit to Newtek.

Best regards

Jim

Mark S . resolved my online deposit problem . Courteous and professional . Excellent customer service .

One Star Review:
I was willing to at least give two stars based off potentials of the company but I haven't even started & already dealing with complications. To what seemingly looks like a great place to bank, I just wanted a bit more information. I had already waitlisted myself but since this is something I'd like to open sooner rather than later, I figured I'd ask follow up questions & it wouldn't hurt. I was connected with Destiny. Answers received were cold & sharp, not exactly customer service. I was asking follow up questions in regards to the process and/or time frame expectations, but was rushed by a very copy & paste "anything else I can assist you with?" right before I was kicked out of the conversation mid type (which I know you see chat bubbles). Extremely disappointing.

Updated: 1/28/26
I thought it best to show my original reaction compared to the one I have to say today. They almost immediately reached out after my post which was fantastic and I feel is a rarity nowadays. Joanna had contacted me after my initial review & what a breath of fresh air that she was! She apologized time & time again for my first interaction, continued with a great attitude as she very clearly answered my questions & informed me as to what I can expect in the future. The only thing that is keeping me from giving 5 stars is the fact that I'm not banking with them already!
I'm super happy with the turn around & I hope to be banking with them soon (:

If I could give it a zero I would. I made one single transfer to this new savings account I opened with Newtek bank and have been unable to login to my account and access my money ever since. It’s been a couple months of me going back and forth with customer service trying to get my money. Don’t bank here!

The bank appears not to honor its obligations anymore.
I am unable to return the balance from my CD account that matured on January 15. The bank doesn't process my money withdrawal request. Their customer support rarely responds to my messages, and I am unable to reach out to them over the phone.
I highly recommend avoiding them at all costs.

Complaints have been filed with CFPB and OCC.

Representative was nice and answered all my questions. Gave me step by step instructions and provided useful tips.

I've had to call in twice for assistance with my online savings account, and Mark S. helped me both times and exemplified the kind, patient, knowledgeable, professionalism one would expect but rarely receive these days. He was great, and I really appreciated his help. I wish most banks and businesses had the same level of customer service.
My only complaint about this bank is the pathetically slow ACH speed for funds transfers, and the limits per transfer should be higher; otherwise, I am extremely satisfied with Newtek Bank and their industry leading savings rate!

I've had several online banking accounts. Newtek surpass them all by flying colors. First their customer service they know what they're talking about. I have been extremely satisfied. Like most things there's a ways of fee for a wire transfer not with newtek it's just another perk becoming a member. They offer the highest high yield interest rates and some of the best CD rates. Number one you won't beat their customer service they have always called me when I left a message. Highly recommended.

⭐☆☆☆☆

Extremely disappointing customer service experience.

I have been trying to do a wire and encountered repeated delays, unclear instructions, and contradictory information through the bank’s secure messaging system. Despite multiple requests, I was never provided with the correct form or clear steps to initiate the wire.

Out of concern, I called customer service and was told that everything looked fine and that my wire request was already being processed. More than 48 hours later, I was informed otherwise, which was both confusing and frustrating, and causing further delay.

I bank with multiple institutions and have never experienced this level of inefficiency or difficulty accessing my own money. I am very familiar with DocuSign, but one cannot sign documents that are never sent.

This process was unnecessarily stressful and unprofessional. I would not recommend this bank to anyone who values timely, clear, and reliable customer service.

I'd give a zero star if I could.

I was having difficulty with the online portal and needed help. I accessed the chat assistant, and was connected to Gina L. After going back and forth with questions, Gina offered to call me!! Then we talked as I navigated around the portal with her coaching. Gina was extremely knowledgeable and could not have been more pleasant. She represents the company respectfully and professionally , and most importantly answered all my questions. She was Great!

I had some questions regarding an account I have with Newtek and Katie was the agent that responded. She was professional and answered all my questions and sent the necessary forms I need to complete. I have been very happy with the service I have received.

JA'KIRA was excellent. She was able to resolve my login issue within minutes. Patient, courteous and very helpful. Great service.

Michael Mann provided excellent customer service. Patient and informative. After speaking with him I knew Newtech Bank was the right choice for me. Thanks again Michael!!

They were quick in resolving the issue of my CD. That being said Newtek was not at fault, I failed to instruct them in a timely manner and it was corrected. No complaints about Newtek Bank.

I had an issue transferring money and Ja'Kira walked me through it. She was extremely patient and helpful and easily solved my problem

I had the privilege of being helped by Christopher. Not only was he so kind but very patient with me in trying to help me. He was very professional and I appreciate his dedication in helping me resolve my issue.

While opening a new account, I initially had problems with the website. I requested a callback from customer support and Ja'Kira called me back promptly. She very patiently made sure that everything was set up properly and answered all my questions.

Ja’Kira was excellent and very patient with me… her service made my transaction smooth!!

Started off great. I thought this was going to be a company i could work with long term on many different service, but they turned out to be very dishonest and misleading. I didn't want to waste a month submitting documents only to be told they couldn't help me. They assured me my situation was something they 100% could do but they are just as dishonest as every other company selling people a bunch of BS just to drag you along and then go back on all the things they said they could do. Do better and stop wasting peoples time and money