Newtek Bank Reviews 

Katie (Tier 2 Support Agent) was friendly, helpful, and informative. I enjoyed my interaction with her and prompt action.

Katie- Tier 2 Support Agent guided me through obstacles (created by me) while opening a new account adding a co-owner and beneficiary. She was very helpful and kind and patient with my failed attempts.
I am very grateful the grace she showed me.

I decided to open a HYSA but was hesitant to have one solely with a digital bank. When I initially tried to open it yesterday (01/06/26) I ran into some issues and tried calling customer service numerous times over several hours. Each time I was put on a long hold & even got disconnected which was extremely frustrating. I tried again today (01/07/26) and was pleasantly surprised. I was connected fairly quickly to representative, Ja’Kira, and she was AMAZING! She was the true definition of positive customer service…extremely helpful, patient, polite and knowledgeable! She resolved the issues from the prior day, helped me complete the account set up process, and even walked me through the features on the system. Ja’Kira is most definitely a huge asset to Newtek Bank, and she deserves all the kudos & praise for her excellent work and assistance! I cannot thank her enough for taking the time to assist and ultimately change my mind about Newtek Bank and their level of customer service! I am a new customer and hope this great level of service continues (if and/or when needed).

So far, so good. I was corresponding with Michael Mann, who answered all my questions promptly and thoroughly, and helped me with a few concerns I had upon setting up our new account. I do wish the transfer and joint-owner setup processes were quicker, but I can live with the reality that everything is taking about a week. Overall we are pleased.

I had really high hopes for NewTek given the reviews. But they make it hard. In their HYSA, they only allow you to attached ONE external account and it must be your original source. And they will not let you change it in the first 90 days. Why would they make it so inconvenient? I affectively have to transfer things from other externals to my checking to then transfer it into NewTek? Who has time for that? No thank you. I will park my cash somewhere where's not hard to get money in or out.

Ja’Kira was so sweet and helpful all my questions were answered and in a very timely manner.

Customer service is incompetent. Takes 4 business day to transfer money while they take money away the next business day.

Jakira was very helpful getting me setup with my account.

Very thorough

Your customer service ESP Ja'Kira is well and above other banks. She took the time to help me download bank statement, which made be opening this CD possible. If not for her help i would have went to another bank.

Always answers quickly. Ja'Kira is excellent. She follows through immediately and knows what she's talking about. Thanks so much!

Interest on checking and savings!
Wonderful!

From the start when I was considering opening a savings account with Newtek Bank, the customer service personnel I spoke with were friendly, knowledgeable and more than helpful. The process has been secure, transparent and easy to follow. I look forward to Banking with them .

I have been with Newtek now for more than 2 years with multiple CDs. Their staff is absolutely exceptional and Newtek provides great cusotmer service.
Recently I dealth with Ja'Kira and she was knowledgeable , patient, kind and I very much appreciate her service.

Ja'Kira was very patient. I am an older person and found it challenging to navigate the security systems in place at Newtek. Ja'Kira was kind, explained things patiently and helped me very much!!

Katie went above and beyond and helped us with some paperwork-we are new to Newtek, but so far 100% satisfied.

I recently opened a personal savings account with Newtek. The application process was simple and quick. When I had log in issues their customer service representatives were incredibly helpful and quick to resolve the situation. My only caution is don’t call during high volume hours. Be patient because they do have great customer service!

Deposits were easy. I have yet to transfer money out… just know you have to plan a few business days ahead to complete transfers. Even transferring into the account… You have to schedule with a minimum leadtime of 3 to 5 business days. It’s not instantaneous. So it’s not a savings account you can draw from without planning.

Newtek Bank offers highly attractive CD rates, making them a great choice for savers. Their online banking platform is simple, clear, and easy to navigate, which makes managing accounts stress-free. I was especially impressed with their customer support—Katie responded to my request promptly and ensured my transaction was completed on time. Excellent service and reliability!

Ja, Kara was great she assisted me with getting into my new account and walked me through the process. She was professional and very helpful. Thank you for a first great impression.