NewDay Reviews 

11,533
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,174 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable and exceptional service, highlighting how the company consistently delivers and helps them build credit, offering flexible products and reasonable interest rates. Many people appreciate the excellent customer support, noting agents are helpful, polite, and provide clear guidance, making the overall user experience straightforward and positive from the start. However, some customers also noted issues with card reliability, including cards being blocked without warning, difficulties with new card delivery, and a lack of support for refunds.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with some customers reporting issues such as hidden... See more

Customer service

People report ambiguous experiences with customer service, with many praising the excellent service,... See more

Service

Users describe positive interactions with service, highlighting excellent support, professional staff, and... See more

User experience

Consumers generally report a positive user experience, highlighting the ease of use and flexibility of the... See more

Product

Clients share positive opinions on the product, with many reviewers describing it as a great, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The interest rate is high but I think u emailed me saying this is been reduced soon so would be very helpful when this happens A good card to have for things you need and a easy to use app and easy... See more

Company replied

Rated 5 out of 5 stars

The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit incr... See more

Company replied

Rated 5 out of 5 stars

Held a Marbles card for five years now. Very reliable service, excellent support & clear guidance at all times. Lots of offers on transfers, advances and also for loyalty benefits with companies too.... See more

Company replied

Rated 5 out of 5 stars

NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued. All-round great service, if you use your credit responsibly you will undoubtedly be han... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

5-star
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Asks customers to review

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4.2

All reviews

(11,533)

1,171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It has top notch overall service.

It has easy accessibility, top notch customer service, simple, unambiguous communication and overall impressive service.

11 June 2026
NewDay logo

Reply from NewDay

Hi Fabian, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

Very well...

11 June 2026
NewDay logo

Reply from NewDay

Hi Fahad, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars

Fantastic service

Fantastic service, user friendly app, easy to navigate around, easy portal to see statements, transactions and make payments, as long as payments are made on time they offer you credit increases, regular updates on offers, application was very quick and my card arrived very soon after

11 June 2026
NewDay logo

Reply from NewDay

Hi Ms. Ranford, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars

Good customer service and clear…

Good customer service and clear communication. Quality range of offers in app.

11 June 2026
NewDay logo

Reply from NewDay

Hi Graham, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars

Iam very happy with my card

Iam very happy with my card

11 June 2026
NewDay logo

Reply from NewDay

Hi Teresa, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars
NewDay logo

Reply from NewDay

Hi Ajay, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 5 out of 5 stars

Great Company

Great Company
Very Helpful
The App is great Can do all that I need to do via the App 👍👍👍👍

11 June 2026
NewDay logo

Reply from NewDay

Hi Ian,We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 5 out of 5 stars

I’m really glad to have Aqua as my…

I’m really glad to have Aqua as my financial aid. It’s safe and easy to use. Thanks Aqua

11 June 2026
NewDay logo

Reply from NewDay

Hi Attia, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

Lee's aqua account

They are very helpful, and respectful to your situation and needs,also very empathetic, been impressed with aqua

11 June 2026
NewDay logo

Reply from NewDay

Hi Lee, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

easy to use

easy to use. helpful staff though I rarely need to contact them.

11 June 2026
NewDay logo

Reply from NewDay

Hi Vanessa, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 1 out of 5 stars

New Day have taken over Argos as Argos…

New Day have taken over Argos as Argos Pay, the ArgosPay app has been crashing. Payments with an android phone is causing Payments not showing. Yet they are quick to charge £12 fee. My bank has confirmed the payment has been made with the reference number. I will be closing my Argos account when I have cleared the arrears.

12 June 2026
Unprompted review
NewDay logo

Reply from NewDay

Hi Roberto,

Thank you for sharing your review. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review. We value all feedback and are continuously working to improve our products and services.

Please get in touch with NewDay’s dedicated team on 0333 240 8002, and they’ll be happy to discuss any concerns. The opening times are Monday to Friday 9am to 6pm, Saturday 9am to 4pm, Sunday – closed.

Best,

Stephanie.

Rated 5 out of 5 stars

Everything good

Everything
App very easy

11 June 2026
NewDay logo

Reply from NewDay

Hi Mirela, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

Best Credit card Ever...

Best Credit card Ever.... accepted everywhere....

11 June 2026
NewDay logo

Reply from NewDay

Hi Humberto, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

Easy to use card as it's acceptable…

Easy to use card as it's acceptable everywhere. The limit o the card has gone up perfectly for me

11 June 2026
NewDay logo

Reply from NewDay

Hi Felix, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

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