New Cavendish Jewellers Reviews 

70
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently emphasize that the staff are remarkably helpful, professional, and deeply knowledgeable when assisting with various choices. Consumers deeply appreciate the warm, welcoming atmosphere and expert guidance provided whether they are purchasing fine items or discussing intricate repairs. A few other people also felt that the competitive pricing offers exceptional value alongside the consistently top-tier service. People consistently note the prompt communication and efficient handling of custom adjustments such as watch sizing and bracelet maintenance. Visitors often share that they feel completely valued and well cared for throughout their entire time in the boutique.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction and delight with their overall... See more

Product

Users describe positive interactions with product, highlighting the immaculate condition of the items and the... See more

User experience

Consumers find user experience to be exceptionally positive, reporting a welcoming, high-level atmosphere... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional care, brilliant communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed the batteries changed in two vintage watches. The team at New Cavendish Jewellers could not have been more helpful, finding the best and most cost effective way to get the watches running ag... See more

Rated 5 out of 5 stars

Delighted with the service received. I was emailed with updates every step of the way and delivery was next day. Item immaculate and beautifully wrapped. Actually the only jeweller I could find who ha... See more

Company replied

Rated 5 out of 5 stars

Repaired a couple of gold chins and heirloom bracelets beautifully - never seen them so clean either which was an added bonus. Lovely friendly and helpful service - I highly recommend this shop and lo... See more

Rated 5 out of 5 stars

Had a stone reset, they did a fantastic job, explained exactly what was involved, took the time to hide a small chip so the ring looks better than when it came in. Friendly, professional and knowledge... See more


Company details

  1. Jewelry Store

Written by the company

Established in 1982, New Cavendish Jewellers has become one of London’s destination Boutique’s for luxury Watches & exquisitely curated fine Jewellery. Independent and family owned to this day, we are proud to offer a range of beautiful items all under one roof. Official agents for Breguet, Cartier, IWC, Jaeger-LeCoultre, Officine Panerai, NOMOS Glashutte and Tissot. Alongside our prestigious watches, we offer an extensive range of luxury Jewellery using stones as wide ranging as Rubies to Amethysts. A fully rounded Jeweller, we offer a full repair service from watch batteries on site to full Jewellery restorations in our dedicated workshop - discover more in-store and online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

70 reviews

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4.8

All reviews

(70)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best experience ever

The best experience ever , they really look after you , brilliant communication, they are not simply after a sale they want to be sure it’s perfect . I don’t need to go anywhere else

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I have used New Cavendish Jewellers on…

I have used New Cavendish Jewellers on several occasions over the past 25yrs fir repairs and adjustments They’ve helped redesigning various pieces and always provided great courteous efficient service Thank you

29 July 2025
Unprompted review
Rated 5 out of 5 stars

New Cavendish Jewellers provide an…

New Cavendish Jewellers provide an amazing service. I have been going there for years and constantly recommend them to friends. A trustworthy and friendly service at reasonable prices. Highly recommend

18 August 2025
Unprompted review
New Cavendish Jewellers logo

Reply from New Cavendish Jewellers

Thank you for your kind words, we look forward to seeing you again for many years to come!

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