Newbie Store Reviews 

4,288
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is very easy to navigate when placing an order, and they appreciate the remarkably prompt delivery services provided. People are consistently delighted by the stunning designs, soft organic materials, and wonderful overall quality of the clothing items available for their children. Some reviewers were not happy with delivery times, noting that international shipping or standard packages occasionally took much longer than expected to arrive. A few customers also experienced minor quality issues, such as fabric pilling after a few washes or items not meeting their initial expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, expressing high satisfaction with their... See more

Quality

Consumers find quality to be positive and consistently praise the beautiful, soft, and durable organic cotton... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that parcels generally arrive on time and as... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide range of differing experiences.... See more

Service

Clients share positive opinions on service, highlighting easy ordering, quick dispatch, and top quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online purchase I’ve purchased three baby grows and the quality and designs are absolutely beautiful! I’ve purchased lots of nice clothes from companies like Zara, Mango & H&M recently but the... See more

Company replied

Rated 5 out of 5 stars

I placed an order for clothes for my granddaughter for her holiday. The site was very easy to navigate and place an order. In addition it was lovely to see the beautiful clothes for both children an... See more

Company replied

Rated 5 out of 5 stars

I love the clothes from Newbies. The service is excellent, both in store and online. Great communication and fast delivery. I buy for my soon to be, one year old granddaughter who lives in America... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from Austria for my Granddaughter ,living in the UK and everything was working without any problem and very quick delivered.I´m sure , I will do it again .Very satisfying. It wou... See more

Company replied


Company details

  1. Children's Clothing Store
  2. Baby Clothing Store
  3. Baby Store
  4. Children's Store

Written by the company

We’re Newbie, a Swedish lifestyle brand for the little ones we love. We offer timeless, stylish and sustainable clothing at affordable prices for children aged 0-8 years. We know you only want the best for your little ones, so we take the utmost care in making our products. Using organic cotton our designs are produced with love and passion, taking inspiration from the Swedish way of living. All our love and care goes into creating the highest-quality pieces which will be used and inherited for generations to come. Bring some Swedish style to your little one’s wardrobe today. Launched in 2010 as part of the KappAhl Group, Newbie has quickly grown thanks to our community of ‘Newbie Lovers’: mums, dads, grandparents and friends who have helped to shape who we are today and to spread the Newbie word far and wide. The popularity of Newbie and huge demand for the products led to the opening of our first standalone store in Stockholm in 2014. Today, we have ten stores across Europe, including in Sweden, Norway, Finland and Poland with additional Newbie Stores due to launch in the coming months.

Free shipping on orders over £40

Free standard Shipping on orders over £40 (2-5 working days, tracking 48h) Standard delivery is free for every order over £40, for order value below £40 delivery fee is £4. Express delivery (1-2 working days, tracking 24h) - £6,50 Where do we deliver? We use Royal Mail, UK mail and DHL as our distribution partners and we deliver to the whole UK (including Highlands, Offshore Island & Northern Ireland. Excluding Isle of Man).

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(4,288)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Newbie clothes

I love Newbie clothes. They are particularly gorgeous for my grandson. I love buying him clothes.

9 September 2025
Newbie Store logo

Reply from Newbie Store

Thrilled to hear it. Have a great day! / Newbie Team

Rated 2 out of 5 stars

Very poor fabric quality after just 3 washes

I’m really disappointed with the quality of the pair of trousers I bought. After only three washes at 30 degrees, the fabric started forming little bubbles/pilling, which makes them look worn out already. It’s such a shame, because the cut and fit were nice, but the quality just doesn’t last. I expected much better for children’s clothing. 🙁

26 August 2025
Unprompted review
Newbie Store logo

Reply from Newbie Store

We are sorry to hear this. You are welcome to contact customercare@newbiestore.com about the item in question, so that we can assist you further. // The Newbie team

Rated 5 out of 5 stars

Gift buying made easy

I was able to purchase online with ease, the items were available in the sizes I required and was able to match them easily.
The gift box was a godsend so all was packaged online and sent to the recipient instead of me having to purchase and resend.

16 September 2025
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Reply from Newbie Store

Thank you for your review, it means a lot! / Newbie Team

Rated 4 out of 5 stars

Almost perfect pants

Fast delivery, very happy with the product, pleased that it didn’t come with too much plastic packaging. My daughter loves the short style pants and says they are really comfortable. Just knocked a star off as they have a large label which she says is a bit irritating.

12 September 2025
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Reply from Newbie Store

Thank you for your feedback / Newbie

Rated 5 out of 5 stars

First time I have bought from Newbie…

First time I have bought from Newbie Store and I am so delighted with the products. Great fit and best of quality. I love everything I ordered.
Prompt delivery and no excess for living in the North of Scotland.
Well done!

12 September 2025
Newbie Store logo

Reply from Newbie Store

We are delighted to hear that - Newbie

Rated 4 out of 5 stars

Make gift cards available for use in store.

Please make gift cards available to use in store. Newbie gift cards are a great gift but half the fun is shopping in store. Not being able to buy them or use them in stores is disappointing. Being able to buy a physical one would also be better for gift giving (doesn’t have to be made of plastic). Having to print off a digital one to gift loses some of the quality of the Newbie experience.

10 September 2025
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Reply from Newbie Store

Thank you for your feedback about gift cards / Newbie

Rated 5 out of 5 stars

Quality products..

Quality products... beautifully made with colours as depicted and sizing as described.
The creativity of patterns and deft use of colours make for interesting and charming outfits which are just that bit different from most of what is available.
Despatch is prompt with good updating regarding delivery. My only observation is that items could be
packaged better. I understand there are economic and environmental issues to consider, but perhaps
there is scope for some improvement here.
Very excited to see your holiday season designs !

9 September 2025
Newbie Store logo

Reply from Newbie Store

We are thrilled to hear this, thank you! Newbie

Rated 5 out of 5 stars

Jungle Wallpaper

First class experience from receiving wallpaper samples through to ordering the wallpaper. Wallpaper quality is very good.

27 August 2025
Newbie Store logo

Reply from Newbie Store

We are thrilled to hear that. Thank you for your feedback! Newbie

Rated 5 out of 5 stars

Bought gift card for friends' toddler

We have bought an online gift card as a present for our friends' toddler and they were very pleased with it. The gift card is only usable online, it would be easier if people could use it in store as well.

9 August 2025
Newbie Store logo

Reply from Newbie Store

Thank you for your feedback - We'll make sure to pass it on! Newbie

Rated 5 out of 5 stars

5* for hair bands/headband product…

5* for hair bands/headband product /ie.the bow headband priced at moment 8£ product(reason i am mentioning price is so you can find it easily ) , that hair band is one of best beautiful trustworthy products i ever bought , i never wrote review before but this product and company deserved it and other parents deserve to know of this good product

28 July 2025
Newbie Store logo

Reply from Newbie Store

Thank you for your kind words / Newbie

Rated 5 out of 5 stars

This is the the BEST and ONLY brand of…

This is the the BEST and ONLY brand of children clothes I buy for the past 7 years! I am a very loyal customer! I LOVE every single collection ❤️❤️🙏

18 August 2025
Newbie Store logo

Reply from Newbie Store

Thrilles to hear it, thank you!

Rated 5 out of 5 stars

Everyone in store is extremely pleasant…

Everyone in store is extremely pleasant and helpful. The range of clothes etc on offer are exceptional, well made and makes decisions on what to buy very hard. My grandson always looks adorable in Newbie outfits and the clothes always wash up very well.

14 August 2025
Newbie Store logo

Reply from Newbie Store

Thank you ! We are thrilled to hear that and will pass this on to the staff. - The Newbie Team!

Rated 5 out of 5 stars

Beautiful clothes

Love this company, their children's clothes are gorgeous. Bought our granddaughter an entire wardrobe.

25 March 2025
Newbie Store logo

Reply from Newbie Store

Lovely, thank you for your review. - The Newbie Team

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