Newbie and Me Baby Store Reviews 

fast delivery, the stroller met all my expectations,

Ordered a Venicci bundle online. Really happy with my purchase and the delivery time

Ordered the egg 3 carry cot in chocolate on sale. With no explanation they issued a refund and they said it was because they had no stock. Yet they continued to sell the same product in the same colour online at an increased price. If I purchased at the increased price then they’d have stock….clearly didn’t want to honour the price they had discounted on their website. They issued a refund without asking if I was prepared to wait for further stock. Complete shambles.

Absolutely excellent service very happy on both occasions

Do not recommend!!

Went into this store in Shirley to purchase an Oyster travel system and furniture in November 2025, we had to pay a deposit which was done on the day we ordered and they promised it would all be ready before the due date. You do not receive any updates about your orders the only call I received was them demanding the rest of the deposit for the travel system otherwise we would not get it for the promised date, this was as soon as the store re opened after Christmas. We paid the remaining for the pram and still did not get it on the promised date which is disgusting how they can demand for the money and still don't stick to their word. We finally received the travel system after many calls to the store asking for updates which were never followed through and staff would always tell you they have to call you back which they never would, this causes anxiety and stress which is not what you should put your customers through especially them being pregnant having to worry if they have a car seat to take their baby home.

We also purchased a nursery set and extra items which have been paid in full for many months now and we still have not received them. We moved into our new home over a month ago and I am now worried it will not be delivered until the baby has arrived due to them not updating our delivery address even though we went into the store and done this in person with them. They attempted to deliver the furniture but looking at tracking it was to a previous address I luckily received a call from the delivery company who told me they were never updated by the store that the address had changed. I have called up today after no response from the store or DX being told I would get an update before they close however I never did. Really bad experience do not buy from this store not happy with the service and how we have been dealt with.

Caitlin was fantastic, she wasn’t pushy at all but gave us lots of time and helped us try out lots of different travel systems. Brilliant advice and good value for money.

Came into the Crewe store to have a look around with my daughter, she’s expecting her first child. Was greeted in a nice friendly manner and left to browse the selection of prams. They made sure they were there for any questions but not over powering which is what we like. My daughter picked out her first choice, and after shopping around newbie and me price matched a deal and I secured the travel system bundle with a deposit over the phone! Could not ask for a better service and would recommend newbie and me

Excellent customer service. Helpful and informative staff.

I feel robbed. We paid for our new stroller 8 weeks ago now and although I have chased and chased by telephone and email NOBODY has come back to me.

Do not order from here!

Can't fault the pre-sale experience, that was fantastic. Staff were lovely, showroom was great and it was all round good.

Post-sale however was the exact opposite. No callbacks when requested, late and missing delivery, unable to provide actual timescales. I chased them so many times and it was like pulling teeth trying to get a response. Emailed a formal complaint last Wednesday regarding the experience and this has yet to be acknowledged. Sad thing is I know that this is common as another expectant mother I know has had the exact same experience with them.

Honestly would not recommend, nothing but a headache.

Lovely cot. However, waiting 5 weeks was completely crazy, especially when they boast 2-5 day window.

I ordered a bedside crib and basket and it took over 4 weeks to be delivered. I had to constantly chase up as I received no updates.
If you need something quickly, don’t order from this website

Poor service, poor communication. Orders are back ordered and there is no flexibility on changing the date once ordered. You are not told when ordering you are entering a contract. They do not accept returns and stock when it did arrive was damaged.

John Lewis is a mile down the road, save yourself the hassle

I bought my pram/travel system from Newbie and Me Leeds and had a great experience, so when the time came to buy my now 16 month old a new car seat, I went back. Unfortunately it was a very poor experience. The sales man advised me that I could get the car seat I’d chosen in around 7-10 days. When I went to place the order with a girl at the desk, she advised it would be much later. I said that the guy had given me an earlier date, and I could get the chosen car seat online, £40 cheaper with a delay so if she couldn’t guarantee the date the guy had given me, I’d order elsewhere. I asked her to check but the girl insisted that he would have checked and if that’s what he said then that would be right. I didn’t feel convinced that he had actually checked but felt compelled to proceed. It is now 5 weeks later and I’ve not received a delivery date for the car seat. I called a couple of weeks ago and explained the situation, and the person I spoke to said she’d check and call me back. I received a voicemail a couple of days later to advise it would be early February. It’s now the 6th of Feb and I’ve still not had a delivery date confirmed.

The sales man, as I suspected, had told me what I wanted to hear to make a sale, rather than the truth. I feel like the store have employed sales people, rather than helpful employees and it was like I’d walked into a car showroom rather than a baby store. Unfortunately I will no longer be recommending this shop. And I hope to get the car seat, that I have paid for in full and was promised 3 weeks ago, soon.

Went to Newbie and Me in Shirley today, both Laura and Lauren were really attentive and helpful and made me feel at ease immediately. Being a first time mom the travel systems etc were completely new to me and Laura was really helpful showing us everything and explaining how everything worked. Really pleased with the service and excited to get our new travel system! Thank you both x

Do not buy from here!! Great customer service until they take your money then it’s non existent. Took them weeks to replace a damaged pram with poor communication

Perfect baby store for parents to be!
Scott and the team are super welcoming, knowledgeable and helpful - there was never any pressure to buy and the whole experience shopping at Newbie and Me Baby store today was brilliant. We walked away with the perfect pram for us. Can only recommend highly.

We had a very poor experience ordering a high-value pram travel system for our newborn from Newbie & Me.

A deposit was paid in October and the balance in full in November. Our order documentation showed the correct delivery address and an expected delivery date in mid-January. As the date approached, we received no tracking information or proactive communication. Despite repeatedly contacting Newbie & Me, we were advised that they had limited visibility and that we would need to wait to be contacted by the brand, even though our contract and payment were with Newbie & Me.

After further chasing, we were informed that delivery to our address had been unsuccessful and that the pram had therefore been delivered to a neighbour. We later discovered that the delivery label used did not match the address shown on our order documentation, and the travel system had been delivered to an incorrect address.

The pram was left outside without any handover or notification and remained there for approximately 8 days before we were able to recover it. We only became aware of this situation after continuing to pursue updates ourselves.

Given that this is a newborn safety item, this was extremely concerning. Promised call-backs from management did not take place, and there was no proactive follow-up once the delivery issue was identified.

The situation was resolved only after we contacted the manufacturer directly, who agreed that a full replacement was appropriate. While we appreciate the manufacturer’s assistance, the lack of ownership, communication, and oversight from Newbie & Me throughout the process fell far below what we would expect for a purchase of this value—particularly for a product intended for a newborn.

Whilst the service whilst looking and ordering was ok. The service since has been shocking. My last email received from was completely illiterate and contradicting in advice. I was left chasing for updates with poor responses.
This experience has been frustrating and disappointing, with a complete lack of accountability or customer care. I've wasted time chasing and order for a delivery due February, due to complications the baby has arrived early and they will not budge on delivery, saying signed contract.
Based on my experience I would not recommend using this company and will not be ordering again.

Save yourself the hassle and go to John Lewis

Be warned. This online store does not appear to hold stock and operates primarily as a drop-shipping service. If they cannot source your item they will not respond to emails for weeks!

After placing an order, I was later informed that the item could not be supplied. Communication was extremely poor, emails went unanswered for weeks, leaving me with no option but to pursue a refund through my credit card provider.

The lack of transparency and customer service was very frustrating. I would strongly advise others to be cautious before spending money here.