Newbie and Me Baby Store Reviews 

What should have been one of the most exciting purchases in preparation for the arrival of our baby has instead been a prolonged and stressful experience, marked by poor communication, unexpected changes, and repeated delays.

We initially visited the Crewe store on 9th November 2025 and chose a Nuna travel system in the colour “Cedar.” We returned on 29th November 2025 with the family member who was kindly purchasing the pram for us, only to be informed that the Cedar colour had been discontinued — something that had not been mentioned at all during our visit just 20 days earlier.

I was then shown a photograph on a staff member’s phone of what was described as a “close alternative,” the colour “Chestnut.” After considerable discussion with my partner over the phone, we agreed to proceed and paid a £100 deposit to secure the order. At that time, I was clearly informed that lead times remained the same and that the complete travel system would be available for collection in store on 1st February 2026, upon payment of the final balance when all items were ready to ship.

The final balance was paid via bank transfer on 13th January 2026.

On 2nd February 2026, having heard nothing, I contacted the store to chase the order and was told it was not yet in store but would be followed up with the supplier. On 4th February 2026, I was then informed that the carrycot part of the bundle was unavailable and out of stock with the supplier. I was asked whether I wished for the remainder of the travel system to be released.

This raised several concerns:

- I was originally advised that full payment would not be taken until the complete travel system was available. However, the balance was taken weeks before the items were ready.

-If there was a known delay or stock issue, why was I not contacted proactively?

-Why was the rest of the system not dispatched immediately upon receipt of full payment?

After agreeing on 4th February for the remaining items to be released, it then took until 23rd February 2026 for them to arrive in store — nearly three weeks later and over three weeks beyond the original promised collection date of 1st February.

Our baby then arrived on 11th March 2026. Following his arrival, we chased the carrycot again as my partner only had one week off work and we wanted to make the most of using the carrycot element of the pram during that time. During this contact, we were advised that it may be possible to fast-track the order and that we would be contacted if this was successful. Unfortunately, we did not receive any follow-up communication.

On 23rd March 2026, we contacted the store again and were informed that the carrycot had still not arrived. We were then contacted on 24th March to advise that the carrycot had come into stock and delivery to our home address was arranged for later that day.

While we now finally have the complete pram, this has come far too late. Precious time has already been lost making memories with our newborn using the carrycot — time which cannot be recovered. This is particularly disappointing given that the carrycot is only usable for a limited period due to weight and age restrictions.

Since placing our order in November 2025, I have also become aware of multiple poor reviews left for the store, many of which describe issues strikingly similar to those we have experienced — particularly around delays, communication failures, and stock availability. Throughout our interactions, we have repeatedly been told that the issues lie with the supplier, “Nuna.” However, these reviews reference a variety of different brands and suppliers, which strongly suggests that the problems are not isolated to one supplier, but instead point to wider issues within Newbie and Me itself.

Had we been aware of these consistent concerns prior to placing our order, we would have made a different decision and chosen to purchase elsewhere.

Overall, I am extremely disappointed with the entire process. A significant amount of money has been spent, and the level of service received has fallen far below expectations. It has taken approximately seven weeks beyond the originally agreed collection date for us to receive the full travel system.

The lack of transparency, inconsistent communication, and failure to meet agreed timelines has caused unnecessary stress at what should have been a special and memorable time for our family.

Avoid this company, they sell you a dream and it turns into a nightmare, they lie about stock levels and lead times, fast to take money for “pre order” but don’t deliver the goods, ordered a pram system in November, paid as soon as we were told and said items would be in stock 1st of Feb, now been told its not coming till 23rd of March, baby is already here and waiting for items we paid for 3 months ago

This company have scammed me out of nearly £1200. The travel system was bought and paid for in September. We still do not have the travel system or a refund. My baby was born months ago and this company are happy to leave me out of pocket.

Please avoid at all costs they’re very clever and my bank is unable help me get my refund!

Popped into the Leeds store today just for a look (I’m pushchair obsessed!) the staff were amazing and so knowledgeable. Not pushy at all. Showed me lots of options and even helped me with positioning of my little one in his existing car seat. Will definitely go back

Wheres my money??? Been weeks now. Emails not answered. £1200 owing!! Since September 2025.

Please don't believe their responses on here.

They have replied to our previous review - absolute lies

They have absolutely sold the item that we were waiting for to somebody else. So now I am thousands of pounds down - and without an item. I would of gone and picked it up if they at least kept it. So now they are double in profits at my expense!!

WHEN ARE TRADING STANDARDS OR SOMEONE GOING TO SHUT THEM DOWN!!!!

We would like to clarify that we do not sell items that have already been purchased by another customer, nor do we withhold refunds. Orders are processed through our system and fulfilled in the order they are received.

On some occasions, delays can occur due to supplier stock availability or delivery timeframes, particularly with certain baby brands that ship directly from the manufacturer. In situations where an item cannot be fulfilled, customers are offered either an alternative, the option to wait for restock, or a full refund in line with consumer regulations.

If you have experienced an issue with a specific order, we would encourage you to contact our customer service team with your order details so we can review the situation and assist you further

Thank you
Newbie and Me

After a long wait and numerous emails, we still have not received any proper solution. The product we eventually received arrived in a completely unacceptable condition.

The Cybex baby carrier, which we paid nearly £200 for, was full of hair. This is completely unacceptable, especially for a baby product. Even if it had been a display item, a product in this price range should arrive in a clean and hygienic condition.

I reported the issue to customer service several times and sent photos and videos as evidence, yet the team repeatedly claimed that this was “impossible”. This is extremely frustrating, as the evidence clearly shows the problem.

I am very disappointed with both the quality of the product and the attitude of customer service. For a Cybex baby product and a £200 item, a much higher standard should be expected.

Ordered a car seat online and couldn’t be happier with the service provided, received my car seat next. My little one is over the moon. Thank you again. ❤️

Our first time looking for prams and car seats. Lauren was amazing and found us exactly what we wanted and showed us all different options.

Avoid this place like the plague..

Like many others who have given them a 1 star review our story is somewhat similar.
We purchased an ex display Bugaboo donkey from the Crewe store in November last year alongside a ex display car seat/some car seat adapters and an isofix base. The whole experience when purchasing the pram was fantastic, Meg who served us couldn’t do enough and we were told on purchase that we needed to pay a 20% deposit and the rest was to be paid on the collection date due to us purchasing an exdisplay. She gave us the exdisplay car seat to take home and we felt safe in the fact we’d secured exactly what we needed.
The day after purchase I asked my husband to call the store and just check which isofix base was ordered as there were 2 different models and I specifically wanted the 360 base, after a phone call it was confirmed it was the 360 base and we’d be in contact nearer the time for an exact collection date ( I was due end of Feb so we discussed it would be end of Jan)

Now fast forward to January and my Husband called to confirm a collection date, he spoke to Meg a date was discussed and we arrived that day to collect and pay. On arrival our pram was sat there with no hoods, no second seat fabric, the wrong isofix base and damaged car seat adapters. Quickly raised this was the guy working there (who I believe co-owns the company) and he was non the wiser to what was happening, tried to lie and say we didn’t order the 360 base and the only replies I had from him was ‘I don’t know’ there was no sorry and nothing about him to want to resolve the situation. We were told we’d have to wait until the next day to speak to Meg as no one knew what was happening but her - lack of communication and incompetence if you ask me, why would you not check the order before someone is collecting to check you have exactly what you need?

So I walked away that day with no pram and I was due to have a C-section 2 days later.
It gets worse…
The phone call from Meg arrived and it was a span of lies. She said she didn’t order the isofix base we wanted and would have never of said that even though it was in black and white on the order form. The other products that were missing weren’t there because we needed to pay 80% even though she told us with it being ex display we pay the rest on the day - even still my husband rang 2 weeks before to confirm collection date and no mention of any outstanding money was made? So if she needed more money to order the extra parts then why wasn’t it asked for then?
In regards to the isofix after a heated phone call she said she would check the call recordings and double check the isofix 360 base was reiterated to my husband and lo and behold we were right. The 360 base was confirmed to us in November but if we wanted that one we needed to pay more money to get it ordered - no way was I handing them any more money.

After coming home and reading online reviews we have decided to purchase a pram elsewhere. I honestly believe if I had paid this company more money I’d still not have what I ordered now and I’m grateful we’ve lost a 20% deposit and no more.

There’s been no resolution no apologies or anything from this company, we politely asked for our deposit back minus the car seat price of £89 but told a stern no. We are now taking this further as the products weren’t provided through the contract we signed so rightfully we should be refunded our deposit.

I think they’ll give you exceptional service to secure your money and then not follow through with the products they should deliver. I can’t understand why other companies similar can deliver within days but these take weeks and weeks - maybe the company is suffering financially? Or maybe they just scam money from people because that’s the type of people they are.

We purchased a Cybex Gazelle twin bundle from the Leeds store at Newbie and Me and were very disappointed with the service.

Communication was poor and we had to chase the store multiple times ourselves for updates. When the pram arrived it was also incomplete and the basket was scratched straight out of the box, which is unacceptable for such a high-end product.

Our twins were also born prematurely and are currently in special care, so this situation added unnecessary stress during an already difficult time.

Overall the experience and level of service fell well below what we expected.

If I could put less than 1 star I definitely would!
We had such a simple easy pleasant experience with this company when we first purchased even down to what I presume was the owner hand delivering our order as the original was also faulty. Since November we have been in contact with what can only be described as the most incompetent online customer service I've ever dealt with. We have gone back and fourth for months now and still don't have this issue resolved. Never again will we purchase for this company, months and months or stress and frustration and still no further on. Disgusting customer service from ANEESHA who quite frankly lies in most of her emails one minute there has been a replacement already sent out next email wants pictures, videos serial numbers for the 100th time. Next email apparently pram is being replaced then next day email is parts are being sent out so which one is it ANEESHA? Because there's evidence there of you lying. Even to the point we asked for tracking for the replacement pram and you couldn't provide any. NOVEMBER THIS HAS BEEN GOING ON SINCE WE ARE NOW IN MARCH !!! LEFT WITH A FAULTY PRAM THAT WAS PAID IN FULL WHEN PURCHASED WHICH MEANS THIS COMPANY IS NO WORSE OFF WHERE AS US ARE OUT OF POCKET WITH A FAULTY PRAM AND STILL NO RESOLUTION TO THIS ISSUE AFTER 5 MONTHS OF HELL WITH ANEESHA AND HER INCOMPETENCE TO DO HER JOB.

We visited the Birmingham store and this was only our second pram store we had visited.
The staff were friendly and welcoming and the store is clean, spacious and well stocked with different ranges to suit different budgets.
We were assisted by Laura in choosing our travel system and were really happy with the service received. Laura was helpful and really knowledgeable - answered all our questions so we could be confident in our decision. Thank you for making this such a good experience for us, we cannot wait to receive our order :)

Fantastic customer service by Lauren. We explained we had seen a travel set we liked at a different shop. Lauren pointed us towards the same set, explained everything and demonstrated how everything fitted together etc. It was great ha we could make sure that the ISOfix base fitted in our car before buying. They also beat the other shop on price!
Great service overall with the deposit option. Highly recommended

Absolutely appalled by this company’s behaviour.

This purchase was made by my sister-in-law, who at the time was heavily pregnant. Before placing the order, she contacted the company to confirm two things: that the product was indeed being sold as a car seat and base bundle, and that it would arrive before her due date. A member of their team confirmed in writing that it was a bundle, and reassured her regarding delivery. On the strength of those clear confirmations, she placed the order in good faith.

What arrived, however, was just the car seat. No base.

When she contacted them to query the missing item, instead of responding promptly and resolving the issue, they did something far worse they altered their website so the product was no longer listed as a bundle. Only after making that change did they reply, attempting to suggest that it had never been sold as a bundle and implying she was mistaken.

Fortunately, all evidence had been retained including screenshots and written confirmation from their own staff clearly stating it was a bundle. Even after presenting this proof, they chose to ignore further emails completely. No resolution. No accountability. No refund. They simply kept the money and refused to engage.

Let’s be clear this involved essential safety equipment for a newborn, purchased by a heavily pregnant woman who had explicitly checked delivery timing. To treat a customer in that situation with such disregard is beyond unacceptable.

In the end, the only option left was to pursue a chargeback through the bank. After reviewing the evidence including the original listing and the company’s own written confirmation, the bank agreed that the product had been misrepresented and promptly refunded the full amount back to the card. That decision speaks volumes.

This is not just poor customer service it is deceptive and dishonest conduct. Changing your website after a sale to rewrite what was advertised is unacceptable. Ignoring a customer who has clear written proof makes it worse.

I would strongly advise anyone considering purchasing from this company to think twice. If something goes wrong, do not expect transparency, integrity, or even basic customer support.

An incredibly stressful and wholly avoidable experience at a time when support and reliability should have been a given.

**I am adding this additional piece of information in after seeing the companies reply to my original review. First of all I would like to point out the continued lack of accountability and compassion to still not offer an apology, considering how they behaved towards a heavily pregnant customer this is truly remarkable.

Secondly I would just like to clarify for the benefit of anyone reading this that they never ever made any attempt at resolving this scenario with a cancellation. We tried countless emails and calls to which all of them went unanswered. We have proof of all of this so please don't believe their pathetic excuse trying to save face insinuating they tried to resolve this issue, if they did then we would of had no reason to pursue the chargeback through the bank.

Its comical that they say ''our customer service team remain available'' when in reality they ignore all attempts at contact. They say in their reply ''should I like to discuss this further'' I would and I have left a message on your voicemail today with my contact number so please reach out.

ordering online was an easy process and price was best found. Item arrived quickly by courier

Avoid. I bought car seat on 21/01 online, on the 04/02 I got email they has not that car seat and I been offered refund or different group car seat category. I reply for refund. They replied they will proces refund but after 5 days I still didn’t received refund. They reply they will look into that. But I fill the paypal case to be sure I will get refund. So they replied I have to close it to get refund. I said I will not close it as it is my guarantee to get my money back. Finally they didn’t refunded, paypal had to do it. For me look like a scam company.

m really unhappy. I ordered a travel system from them on their website, My Babiie MB500 3-In-1 Travel System With Base - Rose Gold Marble- waited a week and no update on delivery.
Decided to call one of their stores as the option for online orders wasn’t working.
Spoke to a lady who said they emailed me regarding my order ( no email was received) and that they didn’t have it in stock and don’t know if it’s ever going to be back in stock When it’s still showing still as of now as available and delivery within 5 to 7 days, so they really need to update their website.

It’s just not acceptable really.

Someone is calling me tomorrow as apparently customer service close at 4pm? (Bit early)
To offer me a different model as all of the same models and older ones are out of stock/discontinued Or get a full refund.
I’m just not feeling confident in all of this and left deflated and sad about the whole situation.

fast delivery, the stroller met all my expectations,

Ordered a Venicci bundle online. Really happy with my purchase and the delivery time