New Heat Solutions LLP Reviews 86

I had a very disappointing experience with this company. After booking an appointment (16/02) and paying in advance (21/01), nobody showed up. Since then, I’ve tried calling multiple times and sent several emails, but there has been absolutely no response.

No one answers the phone, and emails go completely ignored. At this point, it feels like they’ve simply taken my money and disappeared. I’m starting to wonder if they are even still in business.

Excellent knowledgable and professional service . We were delighted , system now running perfectly

We have been trying for over 2 weeks to call every day but keep getting "can't take your call". Are you still in business???

Absolutely brilliant customer service from New Heat solutions.We are so happy with our underfloor heating.
The service and after service from the company has been outstanding.
I wouldn't hesitate to recommend them.

I was recommended to use New Heat Solutions by a friend, and I was not disappointed, from the moment I explained my heating problem, to the repair itself, we have been 100% satisfied with the level of service we received. Thank you to Gemma in the office & to Matt for completing the work.

Excellent service from start to finish!
quick and easy to deal with, Matt the Engineer is extremely knowledgeable and professional. My heat pumps are now working flawlessly thanks to their expert care!

I requested repairs and annual service for my boiler and underfloor heating system from New Heat. They were very responsive to my e-mails and phone calls. There were no hidden costs. Every job was explained in detail. Gemma, the renewables advisor who handled my case, was brilliant. Matt, the engineer who provided the service, is very knowledgeable, kind and efficient. I think he is the best engineer I have worked with. Thank you

Absolutely amazing service! Highly recomend.

I was sent an email confirming my appointment and then sent a message when the engineer was on his way so I knew exactly when to expect him. Matt was very polite and courteous, took his shoes off when entering the house and carried out the service. He gave an explanation as to why I might have been experiencing problems. Ten out of ten service! Thank you

Friendly reliability matched to competence is what pleases me. New Heat Solutions delivers just that.

A good and generally reliable company. High quality work

I have just had the first annual service for our ASHP. Very friendly engagement with Matt and Gemma as usual, and happy to recommend their services to anybody considering ASHP.

I used this company for our ASHP installation, all went really well and very knowledgeable company.
Last week Matt came and serviced the unit after 1 yr of use. Again no surprises, he thought us a few tips and further optimised the configurations.

New Heat can only be described as first class this is our 3rd service visit and Matt carried out everything to his exacting stand thank you very much.

This service was booked 6 months. They on the day and carry out the service.

Brilliant service from New Heat. Friendly, knowledgeable and efficient. Our Air Source Heat Pump and UFH system has worked flawlessly since installation and it’s first year service has found no problems. System programmed to lower temperature to save energy. Recommended.

We've had the system in place for a few years now and it woks flawlessly. It is always a pleasure to see Matt each year for the service/inspection and this year was no different.
A good product, good service, good company.

The company are always at the end of the phone, very helpful, engineer is always prompt and nothing is too much for them. This is the first home where we have this type of heating and it is brilliant - would never go back to a conventional boiler again .. love my heat pump heating.

On time and called before leaving with update
Knowledgable and helpful

Matt serviced our Air Source Heat Pump again today, the last one was 18 months ago, another good service and recommendation on a couple of issues we had. Reassuring and a few tips for efficiency of use. Would recommend.