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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the programs easy to navigate and follow at their own pace. Many appreciate the product offerings, describing them as gentle, supportive, and effective in providing tools for self-care and nervous system regulation. The staff is consistently praised for their kind, knowledgeable, and supportive approach. However, some people were dissatisfied with the refund process, reporting difficulties in obtaining refunds or experiencing delays in communication regarding their requests. A few other people also felt that the programs were too basic or did not live up to their promises, particularly regarding the types of exercises or the depth of trauma recovery offered.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers appreciate the... See more

Product

People report positive experiences with the product. Many customers praise its effectiveness, with some... See more

Service

Users describe ambiguous interactions with service. Many customers found the service helpful, praising the... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their kindness, knowledge, and... See more

Refund

Customers had negative experiences with refund. Many reviewers report difficulties obtaining refunds, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am an experienced, trained trauma counsellor with extensive knowledge about the subject of trauma, the way your nervous system protects you. Serving others by offering support has been my life purpo... See more

Company replied

Rated 4 out of 5 stars

I learnt so much about our nervous system . Bought a months course to aid my healing after cancer surgeries . Found I had much more inside to process. Not easy to navigate site , as an adhd lady, b... See more

Company replied

Rated 4 out of 5 stars

As someone who has been stuck in survival mode for years, I so appreciate this program that meets me where I’m at. It is gentle and supportive each step on this journey. It is refreshing to participat... See more

Company replied

Rated 5 out of 5 stars

Its the little things used consistently that allows monumental changes to take place. I dove in head first & embraced this process wholeheartedly in desperation to feel safe in my own body... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

At Neurotoned, we believe healing should be accessible, supportive, and free from retraumatization. Our trauma-informed programs are designed to help you reset your nervous system, ease anxiety, and find relief from trauma without reliving painful experiences.


Contact info

4.1

Great

TrustScore 4 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Update: Issue Resolved: Sounded Good But Cannot Access the Program

Update: I am updating my review. The support team got back to me. While there was a delay in response, there is a support team there. They were very apologetic, warm in response and worked to resolve the issue. I decided to keep the service. As I am now able to login, I can now see what neuro training is available. I purchased the 30 day program with lifetime access. While I am just starting, I can see the program contains training to help understand the nervous system, trauma in the body, and how to calm and care for it. There is section on co-regulation for parents and with relationships and a library of over 30 videos with practices for soothing your nervous system. There are a few bonus trainings I was pleasantly surprised to receive on managing chronic fatigue through expressive arts, vagus nerve healing and improving sleep. I can't tell you the effectiveness of the program as I haven't done it yet, but I can assure you this is not a scam, there is a real program in place and appears to be great value for the price.

I encourage the company to please increase customer support response time to troubleshoot login issues. I see others that had the same issue and this would prevent refund requests or fear of being scammed. The website version on my phone was a little harder to navigate in terms of getting back to home page and accessing programs. I ended up downloading the app for no additional charge and was able to fully access my program there. The app is a much friendlier experience to navigate with easy direction and access to all the programs. I am looking forward to going through the course content 

***
Original review: This sounded like a good program. My card was charged but I never received a confirmation of purchase nor login info. I wrote support and was pleased to get a response telling me a link was re-sent for me to access the program and to let them know if I had problems. I didn’t receive a new link, it wasn’t in SPAM folder and I have now sent three follow up emails over the past week and have not received one response back to remedy the situation. I tried doing a password reset but it didn’t recognize my email. I really wanted to give this a chance but I can’t even access the program. I’m disappointed. At this point I will now have to look at how to cancel it.

25 February 2026
Unprompted review
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Reply from Neurotoned

Hi Ia,

Thank you so much for taking the time to update your review. We truly appreciate it.

First, we want to sincerely apologize again for the delay you experienced while trying to access your program. We completely understand how frustrating that must have felt, especially when you were excited to get started. Your patience and understanding mean a lot to us.

We’re really glad we were able to resolve the login issue and get you into the program. It means a lot to hear that you’ve already been able to explore the content and see the range of tools and practices available inside.

Thank you as well for the thoughtful feedback about response times and navigation. We take comments like this seriously and are actively working on improving our support response time and making access to the program smoother for new members.

We’re so happy you decided to stay with the program, and we truly hope it supports you on your journey with nervous system healing. If you ever need anything along the way, our team is always here to help.

Rated 4 out of 5 stars

So much knowledge gathered in one…

So much knowledge gathered in one place. It’s both a program, a community and a place to enjoy live group sessions. And it’s so gentle. You can really take it in your own pace. Like ut should be. Thank you!

2 March 2026
Unprompted review
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Reply from Neurotoned

Hi Izabella,

I'm so genuinely glad to hear how much the program, community, and live sessions are resonating with you. It means a lot to know you're finding such valuable knowledge and experiencing the gentle, self-paced approach exactly as it should be.

Thank you for sharing your kind words and for taking the time to leave such a thoughtful review. Your feedback truly helps us create a more supportive space for everyone. We really appreciate you!

Rated 1 out of 5 stars

Don’t trust refund assurances

After the initial assurance that you could get a refund simply and only had to say “it’s not for me” the service has been unresponsive and merely referred me to their terms and conditions. They should have stated this as a rejoinder to the original glib assurance. Had they done so I wouldn’t have paid for it.

There’s nothing new about this programme you can find the same stuff all over the place.

21 February 2026
Unprompted review
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Reply from Neurotoned

Hi Helen,

We’re sorry to hear that this was your experience.

We did reach out through Trustpilot requesting a few details so we could locate your account and assist you properly, but unfortunately we did not receive a response within the time window. Without those details we are unable to find the purchase to review what happened or help process anything further.

If you’re willing, please contact our support team at support@neurotoned.com with the email used for your purchase and we will happily look into this for you and resolve the matter as quickly as possible.

Our goal is always to support our clients fairly, and we would genuinely like the opportunity to help you.

Neurotoned Support Team

Rated 4 out of 5 stars

Easy, accessible and no pressure!

My experience has been great so far. The app is great when you are on the run. I like to set aside a 30 minute window in the morning to practice the easy exercises, and listen to an informative video.

28 February 2026
Unprompted review
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Reply from Neurotoned

Hi Michelle,

It's truly wonderful to hear how much the Neurotoned app and the exercises are resonating with you.

Setting aside that 30-minute window in the morning to practice and listen to the videos sounds like a really supportive rhythm, especially when you're using the app to stay connected on the go. Thank you so much for taking the time to share your positive experience and for your kind review.

Rated 4 out of 5 stars

I find most of the techniques useful

I find most of the techniques useful. I like the first ones on gargling and breathing. I’m not up to yoga yet. The art ones are fun and relaxing. The program is creative and has different ideas

28 February 2026
Unprompted review
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Reply from Neurotoned

Hi Sandra,

It's truly wonderful to hear that the techniques are resonating with you and that you're finding usefulness in them, especially the gargling, breathing, and art ones. It takes real courage to explore these different ideas and integrate them into your journey.

Thank you so much for sharing your feedback on how creative and varied you find the program. We're really glad you're part of this community.

Rated 5 out of 5 stars

I am enjoying the slow & gentle nature of this course

I am really enjoying the slow and gentle nature of this course. Usually I try and do do do but this is encouraging me to slow down and lean into the calm feeling that slowness brings. I have integrated humming into my daily routines, such as when I am making my coffee of a morning. It feels achievable and empowering. I have had much more success going back to work since starting these practises - where I previously felt overwhelmed and stressed, my body is slowing beginning to find a new pattern. I also like the email reminders, they are not too frequent but feel like a gentle invitation to move to the next step.

28 February 2026
Unprompted review
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Reply from Neurotoned

Hi Maisie 💛

What you described about bringing humming into your morning routine is exactly the kind of quiet shift that shows the work is settling into everyday life. Those small moments, like standing in the kitchen making coffee, often become the places where the body starts remembering what calm feels like again.

It’s really encouraging to hear that returning to work has begun to feel different for you too. When the nervous system finds a new rhythm, things that once felt overwhelming can slowly become manageable again.

Thank you for sharing a piece of your journey with us. It means a lot to see the practices becoming something that fits naturally into your life.

Rated 5 out of 5 stars

I really like the low demand way that…

I really like the low demand way that this is presented. I was a bit nervous that it would be a bit “airy-fairy” but it’s not- they give plenty of alternative options if what they are suggesting feels weird for you. I really like that.

28 February 2026
Unprompted review
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Reply from Neurotoned

Hi Karin, thank you for sharing your perspective. It’s understandable to wonder what something like this will feel like before trying it. We try to offer different options so people can explore in a way that feels comfortable for them. I’m glad you found approaches that felt grounded and practical. Thank you for choosing us to be on this journey with you!

Rated 4 out of 5 stars

Somatic tools for nervous system health

Found this app while researching nervous system disregulation therapies. Has been helpful thus far, providing an introduction the somatic experiencing tools and exercises to become more attuned with your body.

27 February 2026
Unprompted review
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Reply from Neurotoned

Hi Ish,

It's truly wonderful to hear that the Neurotoned app has been helpful for you, especially in introducing you to somatic experiencing tools and exercises. We're so glad it's resonated with what you were looking for.

Thank you for taking the time to share your positive experience. It means a lot to us.

Really glad you're part of this community.

Rated 4 out of 5 stars

Vagus nerve stimulation

Helpful info on the need for vagus nerve stimulation to help with improving exhaustion and fatigue.

19 February 2026
Unprompted review
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Reply from Neurotoned

Hi Heidi,

It's wonderful that you're exploring how vagus nerve stimulation might help with exhaustion and fatigue. Many customers report that gentle vagus nerve practices can really support their nervous system in finding more balance and energy.

Thank you for sharing your experience with us and being so honest!

Rated 5 out of 5 stars

the course and content is helpful and…

the course and content is helpful and simple to follow. i have found the exercises easy to adopt into everyday life, and i appreciate that there is no time pressure to move onto the next step. the gentle nudge emails however are helpful as we all live busy lives, and often forget to prioritise both ourselves, and our recovery.

26 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Caroline, what you shared about needing the gentle reminders really speaks to how busy life can get. Even when we want to prioritize ourselves, it’s easy for everything else to take over. I’m glad those small nudges helped you return to the practices without pressure.

Rated 5 out of 5 stars

Ready to live again!

I just started using Neurotoned this week, and I can already tell a difference. I am excited about how Neurotoned is going to help make this shift in my nervous system. I have been living in flight or fight for years, and I am so ready to return to “myself”.

26 February 2026
Unprompted review
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Reply from Neurotoned

Hi Tracy, thank you for your review, the way you described being ready to return to yourself carries a lot of weight. Living in a constant state of fight or flight can take such a toll on the body and mind. I’m really glad you found something that makes that shift feel possible again. Thank you for choosing us to join you on this journey!

Rated 5 out of 5 stars

Práctical tips that help

24 February 2026
Unprompted review
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Reply from Neurotoned

Thank you for sharing this, Rayenari. The fact that the tips felt practical enough to actually use matters a lot. Information is everywhere, but tools people can apply in real life are what tend to make the difference.

Rated 5 out of 5 stars

Neurotoned offers a refreshing approach…

Neurotoned offers a refreshing approach to wellness by integrating nervous system-informed practices, making it an effective resource for those seeking to enhance their overall well-being. Its techniques empower individuals to better understand and regulate their responses to stress, ultimately promoting a deeper sense of calm and resilience.

1 November 2025
Unprompted review
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Reply from Neurotoned

Hi Michelle, thank you for taking the time to write something so thoughtful and meaningful. Understanding the nervous system can completely change how people relate to stress and their own reactions. It’s really encouraging to hear that the approach resonated with you and supported a sense of calm and resilience. We're here with you every step of the way!

Rated 5 out of 5 stars

Finding peace and love for myself

The first time in years that I felt completely understood and had real confidence that I am not broken and that there’s a way to heal. I personally like the tapping and mirror work best and use them on a daily basis. Even though I haven’t completed the programme yet I feel my body respond with much more confidence. I haven’t had this feeling of peace and love for myself for such a long time that I was positively overwhelmed when it happened and I am deeply grateful for this programme.

26 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Carolina 💛

Reading this gave us goosebumps. Feeling understood and not broken is such a profound shift. The peace you described is exactly the kind of inner safety we hope people rediscover.

I love that you’ve found your rhythm with tapping and mirror work. The way you’re noticing your body respond with more confidence is beautiful. Thank you for trusting us with your journey.

Rated 5 out of 5 stars

I like the program and the app

I like the program and the app. It teaches you a wide variety of technics to calm the nervous system. I choose and retain the ones that work best for me, to create a daily routine.
These practices are simple, short and efficient at grouding you in tge present moment. The app offers a clear & simple access to all programs.
100% recommended!

26 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Carolyn 💛

Thank you for highlighting the freedom to choose what works best for you. That personal tailoring is so important. No two nervous systems are the same.

It’s wonderful to hear that the practices feel simple and grounding, and that the app makes access easy. We truly appreciate your recommendation.

Rated 4 out of 5 stars

A wealth of interesting and helpful…

A wealth of interesting and helpful information is at my disposal since joining. I haven’t jumped too deep appreciate the gentle reminders of what’s available. Looking forward to experiencing relief.

23 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Jane 💛

There’s something really wise about not jumping in too deeply and instead moving gently. I love that you’re allowing yourself to explore at your own pace.

We’re so glad the reminders feel supportive rather than overwhelming. Wishing you continued steadiness as you move forward.

Rated 5 out of 5 stars

I am just getting started with this…

I am just getting started with this program and already feel that it is different (in a good way) to other things I've tried. It is hard to describe, but I feel that this is a safe place. I don't feel rushed or overwhelmed. I feel supported.

25 February 2026
Unprompted review
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Reply from Neurotoned

Hi Amanda 💛 Thank you for sharing that with us. “Safe place” is one of the most meaningful things we could ever hear. Thank you for sharing that. Not feeling rushed or overwhelmed makes such a difference when you’re doing nervous system work. We’re honored that it feels supportive for you already.

Rated 4 out of 5 stars

Just started this journey

I'm new to neurotoned, but so far I am finding it very helpful. I find the exercises to be practical. And having someone walk you through the process is something I need. I'm looking forward to seeing where this journey takes me.

25 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Alex 💛

Your reflection is so thoughtful. The connection between mind and body can be such a missing piece for many people.

I especially love that you shared how the gentle nudge email helped you begin with small steps. That’s exactly the intention. No rush. No pressure. Just manageable moments. Thank you for trusting us and for noticing the care behind the structure.

Rated 5 out of 5 stars

Programm(s) for gentle recalibrating of your nervous system - and also gentle support

I've bought the "Vagus Nerve Healing Journey" a few weeks ago, since I've tried behavioural therapy for years, it worked only to a certain extent, and was made aware that you also have to heal the body/ "unfreeze" your nervous system which is stuck in alarm mode, not only the mind.
Yelling out to Facebook helped ;-), upon an add from Neurotoned, which addresses this exact problem, I signed up for the above course.
Naturally, I couldn't get myself in gear, and didn't start. A few days after my purchase, I got an email saying "we understand that things can be scary and overwhelming. Here's a super simple step to get started, then, we recommend if you find it in you to start slowly with uncomplicated exercises to calm down your system before going for the 30 day program, here's a link".
And I am so grateful. It's super simple, smaaaall baby steps, I can manage to motivate myself daily even if it's just for a few minutes. I am still at the very beginning, but am so happy to have found Neurotoned where they don't powersell, I feel seen and taken care of and don't feel pressure to rush into things.
<3 <3 <3

25 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Alex 💛

Your reflection is so thoughtful. It truly made me smile! The connection between mind and body can be such a missing piece for many people.

I especially love that you shared how the gentle nudge email helped you begin with small steps. That’s exactly the intention. No rush. No pressure. Just manageable moments.

Thank you for trusting us and for noticing the care behind the structure.

Rated 5 out of 5 stars

Beautiful experience

Beautiful, real women sharing their knowledge and helpful techniques on regulating the nervous system. I do a session, then I usually take some days to integrate and journal and practice some minutes, and then the next. There is no pressurre. The only form of self- love I am able to maintain ;) Totally recommend 💖

25 February 2026
Unprompted review
Neurotoned logo

Reply from Neurotoned

Hi Soraya 💛

The way you described taking time to integrate between sessions feels so aligned with what this work is about. There truly is no pressure here.

I love that it feels like a sustainable form of self-love for you. That’s such a powerful reframe. Thank you for your warmth.

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