NEUROGENA.US Reviews 

This has been one of the worst shopping experiences I have had. The website looks polished and appears like a premium US based company, but the product I received was absolutely nothing like what they advertise. It was a £170 item with the quality of cheap £10 plastic. I returned it immediately and even paid £7 myself to send it back. They confirmed the parcel arrived with them on 29 October and said the refund would be issued after they checked the item. A full month passed with no refund at all, so on 28 November I emailed again asking what was going on. Today is 9 December and there is still no reply, no update and no refund. Complete silence.

The funny part is they ignore every message I send, yet they still manage to send me two marketing emails every single day without fail. They disappear the moment they owe you money, but they never miss a chance to advertise to you.

The whole experience has been misleading from the product quality to the lack of support. UK customers should be extremely careful because if something goes wrong you will be left chasing a refund for weeks while they act like you do not exist.

The packaging and delivery was great. This product just didn't work for me.

The customer service, fast response & understandung.

The lengthy shipping time only added more frustration with this product. Upon arrival the product looked fine however it did not have any side support which I desired, This is simply a high priced compression sleeve with a fancy boa adjuster.
I tried to return it immediately and received an email back claiming that the return directions were attached. They were not and hoping this review will render assistance

I received my device today and excited to try it. It appears to be well made. Instructions could use a little more instruction on fitting. How to change where pads are located with the belt locks. Figuring out how to use after initial set up was easy and could feel it working. I know things don’t happen immediately but feel this will help improve my back issues!

The product seems to be well built

It's great, therapeutic, need to get used to it. So far it's okay 👍🏿

Update to review below: After using for a week I requested a return label per their 60 day return policy because and was totally jerked around. First they wanted a reason which I gave them. Days passed and when I recontacted them they asked for a "positive review" (extortion) which I gave. I waited days and started to smell a rat. After threatening to contact my credit card company I still got no response. Having all my saved emails I contacted my credit card company who backed out the charge and credited me in full. Still no contact from Neurogena, so I expect my credit will stick and I'll keep the free belt which I'll give to charity or toss. So good luck if the belt doesn't work for you and you try to get a refund.

Your product makes sense but did not help my situation at all. Not sure why because I wished it did.

Good communication kept me updated on the shipment and delivery of the product.

Absolutely crappy customer service - spams my inbox but refuses to respond to email requesting they send the missing items which they called bonuses at the time of ordering. Also, when you select whether you are happy with the purchase, if you select unhappy or angry, the page takes you to their homepage and you are not allowed to leave a review. You have to click on "happy" to be able to write a review.

Just received the decompression belt. It was easy to use and I felt the pressure taken off of my back and a much needed and relieving stretch. The belt tho is very uncomfortable. It does what is expected which I am pleased of. The shipping took a long time which I didn't expect. Over all I look forward to daily use. Thanks!

They stand behind their products. Quick refund.

Product is wonderful, helped my husbands back pain.

I ordered their product, and decided to return it. After some back and forth finally got the return label to send product back. They received the item Oct 9th, it is currently Nov 25th still no refund and after multiple attempts to contact them via email.. crickets

Attempting to return product for a refund, and so far the representative seem eager to help.

I am submitting this review becasue I would like to return the product. The company asked that I write a review in order to receive a return label. When I tried to create my own return label using order number and email, it said my order was not found so here I am.

Need to return the product

Got this knee brace for my wife. She tried 2 others and they were very uncomfortable. This brace gave her the ability to move freely with less pain. I would buy it again. The only issue I have the long shipping time.

Even though the belt didn't prove to be successful option for me your customer service rep was ever so helpful in arranging the return process. Having worked in Customer Service myself I know how important for return business a good service rep is as important, if not moreso, than the sales force.