Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
Company replied
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Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package... See more
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Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch... See more
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Company details
Written by the company
Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
Your TV. Your choice.
No commitment. Free shipping. Hassle-free returns.
There are no shipping costs and you'll receive your Netgem TV box within 5 days.
During the COVID-19 crisis, please note that our delivery service might take a little bit longer than usual but we are up and running so don't miss out on great TV!
Our TV boxes are all covered by a 1-year warranty from the day you receive it.
Contact info
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, United Kingdom
- 02036573639
- support@netgem.co.uk
- netgem.tv
3.1
Average
249 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Just love Netgem.tv
Love Netgem.tv it’s the best tv service I’ve experienced❤️
25 October 2022
Unprompted review
Reply from Netgem TV
Hi Miss Croudace,
Thank you for reviewing our service. We are pleased to hear that you love using our service and are having a great experience. At Netgem TV, we are constantly updating our service with new channels, apps and features. In the past month, apart from releasing 13 extra channels, we have also released the upgraded version of the Rakuten TV app. Now, the Rakuten TV app provides free-to-access movies on top of other purchasable movies.
Additionally, we are preparing some spooky movies for our customers, just in time for Halloween next week. Make sure that you switch on your box in the days coming up to Halloween for more information.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Netgem is a fantastic streaming service…
Netgem is a fantastic streaming service with loads to watch I've enjoyed my experience and time with netgem wouldn't hesitate to come back at a later date after I have moved to my new home a very happy customer 😀
22 October 2022
Unprompted review
Reply from Netgem TV
Hi Peter,
Thank you for reviewing our service and we hope that your move goes smoothly.
At Netgem TV, we are constantly updating our service with new channels, apps and features. In the past week, we have introduced 8 new sports channels: MLB Channel, The Rugby Network, Impact Wrestling, etc.
We hope to see you using our service soon. If you ever wish to re-subscribe, please do so via the sign-up page on website.
Best regards,
Netgem TV Support
Very disappointed with Netgem 4k box
I was supplied with a Netgem 4k top box by TalkTalk as a supposed ‘upgrade’!! Having bought a memory stick to record on I am mortified to find I can only record one programme but not able to watch anything else whilst it’s recording!! This is a dreadfully retrograde step for long standing TalkTalk customers who have been used to being able to record and watch something else simultaneously on the old style TalkTalk box. Can Netgem look to fixing this urgently as TalkTalk will be losing many customers and Netfem will be getting many more negative reviews!
12 October 2022
Reply from Netgem TV
Hi Sebastian,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV. We appreciate your feedback and will pass it onto our product team, so they can consider it for future updates.
In recent years, we have found that customers are shifting from recordings to catch up via on-demand apps. The recording feature on the service is there for occasional use, whilst catch up should be the main option for watching past shows or programmes.
If you have any questions or require any assistance, please contact TalkTalk directly. You can visit their TV support page http://www.talktalk.co.uk/tvhelp which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best regards,
Netgem TV Support
Definitely A Gem To Be Proud Of
Never had any problems to be honest a good selection for you to watch and you can easily had other apps on as you go.
I would strongly recommend getting it.
Dave
6 September 2022
Unprompted review
Reply from Netgem TV
Hi David,
Thank you for reviewing our service. We are pleased to hear that you enjoy our selection of channels and apps. We are constantly updating our service with new apps and channels - our latest channel releases were Vivaldi on channel no. 982 (classical music) and Ticker News on channel no. 991.
Additionally, our service provides over 40 apps which includes a mixture of on-demand apps (My5, ITV Hub, All4, etc.), free apps (PLEX, Filmzie, TikTok, etc.) and subscription based apps (Amazon Prime Video, britbox, hayu, etc.).
We hope you continue to enjoy Netgem TV and if you ever require any assistance please contact our customer support team.
Best regards,
Netgem TV Support
I've used Netgem.tv for the past 3yrs
I've used Netgem.tv for the past 3 years. What I like most is the easy layout, even my 4yr old can navigate his way round the different channels.
I also use the Netgem.TV app as I travel away a lot, I find it very useful. Finally you can use it with Alexa, it's sometimes hit and miss however that is down to Alexa and not Netgem.tv. Happy Customer
14 September 2022
Unprompted review
Reply from Netgem TV
Hi Harley, thank you for reviewing our service. We are pleased to hear that you like the layout of our TV service and find our mobile app useful.
Alexa can be paired with our set top box to facilitate the navigation of our interface (layout). Also, it is a more convenient way to search for a programme or movie on our service. Please note that Alexa will only respond to certain commands, which we have listed on one of our FAQ articles. Simply search for "Alexa" on our support page (www.netgem.co.uk/support) to show all articles related to Alexa.
If you require any help or have any questions, please do not hesitate to contact our customer service.
Great service
Netgem has an easy and accessible layout, it's very helpful having all of my apps in one place. Also they have demonstrated top notch customer service.
22 August 2022
Unprompted review
Reply from Netgem TV
Hi Annita, thank you for reviewing our service. We are pleased to hear that you find our service's layout easy to navigate and understand.
At Netgem TV, we are constantly updating our service with new features, channels and apps. On top of this, we periodically update our service's layout to facilitate our customer's navigating experience. In June, we darkened the colour of the background for better contrast - making it easier to read what is displayed on the interface. In April, we added in a new menu Extra Channels, so customers can easily access channels from the end of our channel list.
We hope that you continue to enjoy our service. If you ever require any help or have any questions, please do not hesitate to contact our customer support.
A very good service and channels but…
A very good service and channels but could do with having more channels for Christmas and new year
13 September 2022
Unprompted review
Reply from Netgem TV
Hi Christopher, thank you for reviewing our service. We are pleased to hear that you enjoy our selection of channels.
For the Christmas period, we plan to have activities ready for our customers to participate in. Until then, we will be constantly updating our service with new channels, apps and features. Just last week, we released two new channels: Vivaldi on channel no. 982 (classical music) and Ticker News on channel no. 991.
If you ever require any help or have any questions, please do not hesitate to contact our customer support.
We have had the Netgem soundbox for 3.5…
We have had the Netgem soundbox for 3.5 years. We have a semi-smart TV which has built-in freeview, but no app capability. Firstly, the sound is a big improvement on the TV’s built in sound. We love the layout and content of the menus which are easy to navigate. There is a large selection of free view channels (137 for us currently). The pause feature has always worked well for us and catch-up apps are all there in the home menu. I like the Netgem app for my tablet too, especially the TV guide which is (Wi-Fi) paired to the soundbox so you can change channels direct from the app. Customer service is also excellent. Recently one of the buttons on the remote stopped working, and although it was 3.5 years old a replacement was sent out to us free of charge. If I have one criticism it is that there is no Netflix app - maybe something for the future? Regardless, I would still happily recommend Netgem.
3 September 2022
Unprompted review
Reply from Netgem TV
Hi Karen,
Thank you for reviewing our service - we are glad to hear that you like the layout and content of our menus and features. At Netgem TV, we are constantly updating our service with new channels, apps and features to enhance our customer's experience. Just yesterday, we released two new channels: Vivaldi on channel no. 982 (classical music) and Ticker News on channel no. 991.
We have raised your point regarding Netflix to our product team, so they can look at including it in our product road map.
If you ever require any assistance or have any questions, please feel free to contact our customer service.
Best regards,
Netgem TV Support
Great little product
The product works exactly the way it should. Crystal clear viewing.
Connects to Wi-Fi seamlessly.
Would definitely recommend to everyone.
13 July 2022
Unprompted review
Ideal if you don't have a smart TV
Ideal if you don't have a smart TV, great choice of channels and easy to navigate. Plug and play and can be movied around the house.
20 May 2022
Unprompted review
I came across Netgem when I mistakenly…
I came across Netgem when I mistakenly called the wrong number but I’m so glad I did. It offers so much more than Virgin did and not only that it’s such good value for so little per month.
20 May 2022
Unprompted review
Netgem TV
I give net game TV app 4 stars it would have been more but I I have asked for Netflix to be on the app but I've had no no reply back from them I would love to have Netflix on there please
22 April 2022
Unprompted review
Excellent service
I have had my Netgem box for a little over a month now and I love it. It has channels I haven't seen elsewhere, which enhances my viewing experience. I especially love that I can watch Canadian ice hockey on the internet channels. Overall, a great product for a reasonable price.
15 March 2022
Unprompted review
Exceptionally Superb Netgem Product & Services
Exceptionally great service with personal attention and clearly explained every enquiry, I totally recommend Netgem to everyone as it provides so many global channels free on the freeview side alone, which you can't get elsewhere!
110% for customer services and 120% for features and broadcasted services - and I am a Multi Media specialist from BBC Broadcasts Special Fx and currently in Corporate Webcast Media and Visual Fx. So this Netgem box is a fantastic product AND service! Don't delay get yours ASAP - I am Chewie1g
5 February 2022
Unprompted review
Reply from Netgem TV
Hi Paul, Thanks for your review and feedback. We are pleased to hear we explained all your enquiries. Continue to enjoy Netgem TV.
I got the Netgem 4k TV box through…
I got the Netgem 4k TV box through Takktalk a few days ago. What a terrible experience it’s been so far. The pause facility doesn’t work properly. When you try to resume after a time the programme stalls and jumps around so you miss half of the timelapse. When using a USB stick to record a programme, it kicks you off what you are watching, the recording or trying to stop the recording also appears to interfere with the box, it begins to shut down and start up again every 3-5 minutes and the remote won’t respond when this happens. This goes on for hours unless you shut it down and manually delete the recordings. Awful tv box. Talktalk couldn’t explain why this is happening so have offered a replacement. Watch this space…
31 January 2022
Unprompted review
Reply from Netgem TV
Hi Maria. We're sorry to hear about your experience with the TV box. It sounds quite unusual and could be related to the USB stick itself. As a TalkTalk customer they remain your first point of contact, but we will work with them to look into this further and get it resolved.
Great TV and sound but must mention the…
Great TV and sound but must mention the customer service. A lovely lady called mercy called me at 20.00 hrs 3 hours after she had finished so I could sort my elderly aunts freeview knowing that I could only be there at that time. Mercy sorted the problem and was extremely understanding and patient. Thank you
7 January 2022
Unprompted review
Reply from Netgem TV
Hi Robert, Thanks very much for the feedback and review, glad we could be of help in resolving your elderly aunts freeview. Continue to enjoy Netgem TV.
Good box good selection of programming
Good box good selection of programming, customer service could be better when you phone up you get a recorded message in Hindi, and although live chat is available it's tricky for customer like myself with Arthritis in the hands. UK call centre would be beneficial.
29 December 2021
Unprompted review
Reply from Netgem TV
Hi Ian, Thanks for your feedback and review, we have a UK call centre and can be reached Monday - Friday 9am-5pm on 0207 242 0163. Continue to enjoy Netgem TV.
Great Tv Box.
Since reverting to a NetGem TV I
couldn’t be more happier.
Many Apps built in that I use, so no switching over, you can also add a memory stick for recording your favourite program.
29 December 2021
Unprompted review
Reply from Netgem TV
Hi Peter, Thanks for your feedback and review, Continue to enjoy Netgem TV
Great box it really does exactly what I…
Great box it really does exactly what I want. I love it. Highly recommended to everyone
28 December 2021
Unprompted review
Reply from Netgem TV
Hi Rashed, Thanks for your review and feedback, continue to enjoy Netgem TV
The Netgem TV Box only has one tuner.
The user experience of this system, which I received from Community Fibre, is a let down because the box only has one tuner which means you can only watch one channel and record another as long as they are on the same MUX channel. This means that if they are not, you will need to stop recording the TV programme which is currently recording or not watch the programme you want to watch "live". Netgem should ugrade their boxes as it needs a second tuner at a minimum. Another note is that to record, you will need to buy a USB flash drive. The Netgem TV box does not have internal storage capacity.
15 December 2021
Unprompted review
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