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NetFlorist Reviews 

4,503
•
TrustScore 4 out of 5

4.0

Gift Shop
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Review summary

Created with AI, based on recent reviews

Considering 2,026 reviews, reviewers had a great experience with this company. Customers frequently praise the company's excellent service, noting the easy and smooth ordering process and efficient handling. Many appreciate the prompt communication and updates on their order status, making gift-giving simple and reliable. Reviewers often highlight the availability of personalized and beautiful gifts, delivered on time and in good condition. However, some customers also noted significant issues with delivery, including late arrivals, non-delivery, or items arriving after the recipient had left. Others experienced problems with product accuracy, such as items not matching descriptions or arriving in poor condition.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many praising its efficiency and timeliness... See more

Product

Users describe ambiguous interactions with product, with many customers expressing delight with personalized... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as great, fast, and personalized, with... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more

Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.

Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,503)

2,011 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutely delighted with the service

Absolutely delighted with the service.

The items are amazing quality.

I ordered some custom items and they are perfect. Better than I expected.

I am so impressed with the speedy and amazing service that I received.

Thank you for making gift giving so simple.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

It was late!

It was late!!
Gifts are intended to be sent out early, especially since I made provision to order it well in advance.

Poor service indeed.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing florist

Such an amazing florist. Truly impeccable. I am very impressed with the speed of the delivery and all the assurance that my gift was safe the whole way. Thank you very much netflorist!

1 June 2026
Unprompted review

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