Nest Pensions Reviews 

15,940
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,953 reviews, reviewers had a great experience with this company. Customers consistently find the website easy to navigate and use, making it straightforward to manage their pension accounts, alter contributions, and make payments. Many people appreciate the ease and speed of transferring pensions, with the company often handling most of the work after initial information is provided. Reviewers frequently highlight the excellent communication and professional support received, which helps guide them through processes and answer questions effectively. However, some customers also noted issues with customer service, mentioning slow responses, template replies, or difficulties in resolving complex problems like payment errors or account discrepancies. A few other people also felt that the process for flexible income drawdown was not straightforward and required transferring funds to another provider.

What people talk about most

User experience

Users describe positive interactions with user experience, finding it straightforward, clear, and easy to... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent, reliable, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some finding it easy to set up plans and make... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Website

Clients share ambiguous opinions on the website, with many reviewers finding it easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possibl... See more

Company replied

Rated 4 out of 5 stars

It went through eventually after 3 attempts, but nothing is ever straight forward on line, I would have preferred to talk to someone. Otherwise all okay.

Company replied

Rated 4 out of 5 stars

I can only talk about my appreciation of what you are doing, growing my money. Nothing to say about Trust Pilot. It wasnt clear to me.

Company replied

Rated 5 out of 5 stars

Sure I can’t give a comment as all of this is new to me and if this helps I’m glad I have this for when It comes that time to retire I have this to fall on to help. But for me a little more communicat... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(15,940)

3,701 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's easy to do

26 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Anne,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very easy to do on the website

Very easy to do on the website, a lot less hassle than I thought it was going to be

30 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Harris,

It’s great to hear about your experience . 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

Sorry very disappointed I didn’t expect…

Sorry very disappointed I didn’t expect that amount to high in paying tax but anyway thank you very much I received it this morning

26 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gliceria,

I'm pleased that you have received the funds.
We completely understand that the amount of tax deducted can be a disappointing surprise. This typically happens because Nest is legally required by HMRC to apply a temporary emergency tax code to the taxable portion of a first withdrawal, which often results in a higher tax deduction than expected.
Kindly reach out to HMRC to claim a refund if you have been overtaxed.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Nest in the time of needs.

I have been a member of nest since 2014, ever since then, nest has done a lots of wonderful work to grow my money, l honestly appreciate their great work and advice. I have taken out some amount of money from my pension pot some years ago, this money were used for good purposes during the time of my needs. Thanks

26 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Vincent,

We are so pleased to hear about your positive experience with us. It's wonderful to know that our work and advice have helped grow your money and that you were able to utilize your pension pot when you needed it most. We truly appreciate your comments and continued trust in our services. Thank you for sharing your valuable feedback!

Thanks,
FP, The Nest Team

Rated 5 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hi Christian,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

The made all the information I needed…

The made all the information I needed available for me to make a right decision . I understood where they are investing my money and saw the growth .

26 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Olubunmi.

We're so glad to hear that our clear communication helped you make an informed decision and that you've seen positive growth in your investments. Thank you for your kind words!

Thanks,
FP, The Nest Team

Rated 5 out of 5 stars

great experience online

great experience online, everything made simple and easy to understand.

26 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Jonathan,

It’s great to hear about your experience online. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hi Dawn,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hi Janey,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

I am happy with the way it organised…

I am happy with the way it organised services to customers.

25 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi John,

We're so happy to hear that you're pleased with how we organize our services for customers. We appreciate your positive feedback!

Thanks,
FP, The Nest Team

Rated 5 out of 5 stars

So simple to work with

So simple to work with, you will never get a safe pension like Nest.
Everyone should use them,
If you try companies who pretend to offer more, you deserve what you get 😕

25 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Stephen,

We're so glad to hear you find our services simple to use and that you feel secure with us. We truly appreciate your strong recommendation and positive feedback!

Thanks,
FP, The Nest Team

Rated 5 out of 5 stars

Fantastic way to consolidate forgotten…

Fantastic way to consolidate forgotten pensions in easy assessable app so easy all the hard work done for you

25 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Philip,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Easy to manage and easily accessible…

Easy to manage and easily accessible account

25 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Zarlot,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

All good

All good, everything is fine.

25 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Ahmet,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hi Helen,

It’s great to hear about your experience with making additional contribution to your pot. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Easy site

I chose Nest because the site is very easy to work with, thank you for the years we have worked together.

25 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Kameliya,

It’s great to hear about your experience with our website. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Easy online access

Easy online access
Regular emails regarding pension
Easy to increase pension if needed
Information on pension and forecasts to make sure you are on the right road for a decent pension when you retire.

25 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Julie,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars

Fairly easy to navigate via the website…

Fairly easy to navigate via the website , just wish it was available via the app

10 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi There,

It’s great to hear about your experience with navigating our website. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Easy to set up

Easy to set up

6 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Nicky,

We’re pleased to hear how easy you found setting up your account with Nest. That’s our goal. 😊

Thanks,
AJ, The Nest Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look