Nest Pensions Reviews 15,446

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,023 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the processes straightforward and easy to follow. Many people appreciate the simplicity of transferring pensions, often noting that the company handles most of the work once initial details are provided. The website is frequently praised for being user-friendly and easy to navigate. However, some customers also noted issues with customer service, describing it as stressful or unhelpful, with difficulties in communication and getting clear answers. A few people experienced problems with payments, including delays in receiving funds or issues with the transfer process.

What people talk about most

User experience

Reviewers consistently praise the user experience, highlighting the ease and simplicity of processes like... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant frustration, citing... See more

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers praise the very quick... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Website

Users describe ambiguous interactions with the website. Some customers found the online process quick, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 5 out of 5 stars

Very easy transaction with Nest, they transferred my other pension with no problem at all. When I needed to talk to someone they cleared up my questions straight away with no hesitation. I can do no... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Nest Pensions. My pension has consistently performed very well over the last 9 years, since I signed up. The web site is excellent and easy to navigate which is a huge plus too. I’ve... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very quick transfer

Very quick transfer, was easily done

19 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Eric. We're glad your transfer was quick and easy. Thank you for sharing your positive experience with us. Thanks, FP.

Rated 5 out of 5 stars

Transferring of pension providers to NEST

So easy to transfer.
Easy steps to follow.
Just sat back and it all happened within a week or so.
Kept up to date with the process and its stages.

4 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gillian. We are so pleased to hear your transfer was easy and that you were kept informed throughout the process. Thank you for your wonderful feedback! FP

Rated 5 out of 5 stars

Great experience.

Great experience.
Smooth and strightforward.

8 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Evis. We're glad you had a great experience. Thank you for your feedback. FP

Rated 5 out of 5 stars

Very easy transaction with Nest

Very easy transaction with Nest, they transferred my other pension with no problem at all.
When I needed to talk to someone they cleared up my questions straight away with no hesitation.
I can do no other than highly recommend Nest

16 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Sonny. We're so pleased to hear about your smooth transfer and that our team could assist you promptly. Thank you for your kind recommendation! Thanks, FP

Rated 5 out of 5 stars

Easy pension transfer

It was so easy transferring my pension and the whole company seems to be very user friendly.

19 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Jonny. We're so glad to hear your pension transfer was easy and that you find our service user-friendly. Thank you for your positive feedback! Thanks, FP.

Rated 5 out of 5 stars

Amazing great job and thank you

You did absolutely amazing thank you

19 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Ben. We are so glad you had a great experience with Nest services. We appreciate your kind words. Thanks, OZ

Rated 5 out of 5 stars

happy with the transfer as it was…

happy with the transfer as it was simple and effortless

19 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Andrew. We're so glad to hear your transfer was simple and effortless. Thank you for your kind words. Thanks, OZ

Rated 5 out of 5 stars

Really clear simple process…

Really clear simple process transferring another pension to existing one with Nest. The app is great as well.

9 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Jacqueline. We're so pleased to hear your pension transfer was clear and simple, and you find our app great. Thank you for your feedback. Thanks, OZ

Rated 5 out of 5 stars

The transfer of my pension to nest was…

The transfer of my pension to nest was the easiest thing I have ever done. I literally made the transfer request and at the beginning was told it would take 3/4 weeks and 3 weeks later it was complete. It literally took 5 minutes of my time. Excellent service extremely happy with Nest.

16 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Russell. We are so pleased to hear that your pension transfer was such a smooth and efficient process. We take pride at Nest in making things as easy as possible for our customers. Thank you for sharing your positive experience. Thanks, OZ

Rated 5 out of 5 stars

I used the app to transfer my pension…

I used the app to transfer my pension it was quick and easy to do. It took less than 1 week and it was all in the nest pension pot. Happy days

30 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Colin. We're so pleased to hear your pension transfer was quick and easy, taking less than a week. Thank you for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

The online process was quick and easy…

The online process was quick and easy to follow step by step. I just had to provide the details of the small pension pots I wanted to transfer to nest and that was it .

I was disappointed that the extra £10,000 that was transferred into my nest account was taken away from me though

23 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gareth. We appreciate your feedback regarding the online transfer process. Thanks, OZ

Rated 5 out of 5 stars

Transfer

Transfer, Nest were great, the I transferred from were hard work.

1 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Twort. We're so glad your transfer to Nest was great! We appreciate your positive feedback. Thanks, OZ

Rated 1 out of 5 stars

Painful

Painful! Took over 6 months to make a transfer from another provider. Correspondence went back and forth several times! Exhausting.

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

We are truly sorry to hear about your difficult transfer experience. We are reviewing our process. Thanks, FP.

Rated 1 out of 5 stars

Absolutely appalling pension company

Absolutely appalling pension company. Their left hand doesn't know what their right is doing. Caused a delay of over 2 months in sending my pension nest to another provider meaning I've lost over £100 per year in pension for the rest of my life. Wouldn't touch them with a barge pole. Communication is non existent.

18 May 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hi Ann. We try to make transferring pensions as simple as possible. That said, we can’t skip any checks that are required under the anti-scam regulations that came into force in 2021. We're sorry that you've not had a positive experience with Nest, we've taken note of your feedback. Thanks, OZ

Rated 5 out of 5 stars

Quick and easy

Transfer was quick and easy to navigate

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Emma. We are glad your transfer was quick and easy. Thanks, OZ

Rated 5 out of 5 stars

Keep all your pensions in one pot.

Transferred 2 small old work pensions into my current Nest Pension to keep all in one pot. Very simple process and easy to follow.

18 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Darren. We are so glad to hear that transferring your pensions was a simple and easy process for you. Thank you for your feedback. Thanks, OZ

Rated 5 out of 5 stars

Transferring a previous pension to my current NEST one

I wanted a previous pension transferred over and after NEST knew the details it was done efficiently and quickly. No problems, no dramas. I got confirmation from the previous pension people. All done now.

1 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Sonja. We're so glad to hear your pension transfer was handled efficiently and quickly. We appreciate you sharing your positive experience with us. Thanks, OZ

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