Nestasia Reviews 

189
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive designs, stating that the products fit perfectly into their home decor and meet their daily storage needs. Shoppers often mention that items arrive safely with careful packaging, and many experience smooth deliveries ahead of schedule. Though some customers experienced issues with damaged items, missing pieces, or significantly delayed deliveries. Reviewers also noted that customer support responses were often unhelpful and that rigid company policies made resolving problems difficult. A few people mentioned frustrations when dealing with uncommunicative delivery partners and unhelpful service agents.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with mixed customer experiences reported. Some... See more

Quality

People report ambiguous experiences with quality, revealing a strong division among buyers. Many consumers... See more

Delivery service

Reviewers share mixed opinions regarding delivery service. Some consumers praise timely arrivals, careful... See more

Order

Consumers find order experiences to be highly mixed and unpredictable. While some reviewers experienced... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a wide division in satisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a product, which is defective by design itself, that couldn't be realized while ordering. However, found faulty on delivery. The delivery takes a very long time. The return also taking very... See more

Rated 1 out of 5 stars

I bought glasses and dessert sets from nestasia. However I received dessert sets only and that too were of other designs rather than ordered initially. And the glasses set was entirely missing fro... See more

Rated 1 out of 5 stars

Products are okay, but the return policy is completely misleading. They show a lower refund amount than what you actually paid, and even after multiple follow-ups, nobody came for the return pickup.... See more

Rated 1 out of 5 stars

Absolutely terrible experience buying from Nestasia. Items purchased a month ago have not arrived. I have messaged, emailed to no avail. They don’t bother to respond at all. Would not recommend you to... See more


Company details

  1. Rug Store
  2. Mirror Shop

Information provided by various external sources

Curated collections of artisanal Home Décor products blending traditional techniques with modern designs and unique, natural materials, handpicked from South East Asia to preserve regional cultures and bring sustainability to the artisanal families.


Contact info

3.0

Average

TrustScore 3 out of 5

189 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(189)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The pieces were broken

The pieces were broken, the refund policy of this website sucks, I ordered for the first time from here and they were a huge disappointment. the original shipment was delayed 5 days and when received my items were broken. I certainly do not recommend this company.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed – No Spare Parts Available Despite Regular Maintenance

I’ve been using Nestasia’s Sealed 3 compartment tiffin with care, including weekly deep cleaning using vinegar and baking soda to maintain hygiene. Still, the gasket developed mold over time which can happen with regular use of food containers.

When I contacted the brand for a replacement gasket, I was told that spare parts are not available and that gaskets only come as part of a full set. This essentially renders the entire tiffin unusable just because of one small, essential part.

It’s extremely disappointing that a brand offering food storage products doesn’t provide access to basic replacements. This approach is not only impractical but also unsustainable. It seems the product may be outsourced and resold without any long-term support or parts availability.

I would not recommend this product to anyone expecting durability, good customer service, or responsible after sales support.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent buy

The product was very good and as per the description in the picture and it was delivered before time.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Nestasia

The order was delivered ahead of schedule, they considered my request of making the delivery early which was very humble of them. The order was beautiful, I ordered a pink vintage heart shaped mirror.

The quality was good as well as the pricing.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

I m happy with my exchanged product…

I m happy with my exchanged product this time I like the packaging its perfect everything came in one piece and intact and i m also greatful to the team for assistance and early delivery 👍👏 thank you

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money with their products

Well, i had the worst experience with them, it was broken into small pieces and yet they wanted me to open the box and share photos and videos as per their policy. Also, their policy does not have refund to bank account. I had to request my family member to remove the broken pieces and send me a video. As their team wanted complete. When I agreed for replacement they asked me for a video and said only one jar is broken and we will get that one jar replaced. How unprofessional can a team be? First asking me to take detailed video and then mentioning that we will replace only one jar, when i asked for refund they said it will be in your credit of your account. How can i use the credit when all the experience was so bad. Worst experience with any home decor company. Will not call this as a brand. Don’t waste your money.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Glass jars of my choice & Safe delivery

Delighted to receive my glass jar order today.
Very good safe packing which ensured safe delivery.
Prompt and ethical transaction by Nestasia.
This is my third time purchase. Would love to order again if I require specific products.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Misleading product description

Misleading product description. I purchased an Insulated travel tumbler. Though the description states that it keeps drinks hot for up to 8 hours and cold for 10 hours , in actual its only 3 hours max. When asked the Company refused to take any responsibility of it , stating you have crossed the return timeline. What about the incorrect product claim then ? No ownership of that ? Will never trust nestasia products ever again. When you are at wrong why is the return policy coming in? This is nothing but shrugging off one's responsibility. Unethical practice!

15 March 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the wooden tray and the…

I ordered the wooden tray and the quality of the material is so poor and try to return and asked for refund the amount and they are not ready to refund and forcing us to buy other items. Customer care service is very bad.

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Froud company

I have ordered the bowl send on adequate size when i ask for refund they denied refund and stopped responding my call

8 December 2024
Unprompted review

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