I had a great experience with this company. I bought two software products from Nerdused in November. Had trouble getting into my Microsoft account. Emailed the company and Jay was very helpful. Thank... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a problem transferring software to a new iMac having purchased it and installing about 8 months before. I received a very quick response from Jay even at 10 p.m. UK time (I wasn't expecting any... See more
Company replied
Was a bit apprehensive. The money back guarantee and the site itself seemed legit. So I decided to take a chance. Glad I did. Followed the instructions. Frankly the 1s step should be to uninstall... See more
Company replied
I had a great experience working with Jay for my product activation. He was patient, knowledgeable, and very professional throughout the entire process. Jay took the time to clearly explain each st... See more
Company replied
Company details
Written by the company
Established in London 2021, Nerdused are authorized Microsoft resellers. Our inventory includes the latest Office Suites, Windows operating systems and other digital license codes. Nerdused has successfully established a prominent presence in the tech community, showcasing its credibility and influence in the industry. Our team of experts makes sure that we only bring the best products that meet our strict quality standards. Whether you're looking for Microsoft office suites, Windows operating systems, antivirus protection, we've got you covered. With our competitive prices and exceptional customer service, we strive to make your shopping experience a memorable one.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- hello@nerdused.com
- nerdused.com
4.7
Excellent
2K reviews
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue, was quickly resolved.
Ordered a Windows 11 Pro key from Nerdused. Was having some issues activating the code, but within 5 minutes It was resolved through their live chat support function from an individual called Jay. Very happy with my experience.
10 March 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you so much for sharing your experience! We're really glad to hear that your Windows 11 Pro activation issue was resolved quickly and that Jay was able to help you within minutes. We know how important it is to get things up and running smoothly, and your kind words truly mean a lot to our team.
If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
Jay is the man
Jay is the person to go to for any IT related issues. So patient and he will give you step by step instructions on what to do
6 March 2026
Unprompted review
Reply from Nerdused
Hi Ashraf,
Thank you so much for sharing this wonderful feedback. We’re really glad to hear that Jay from our team was able to guide you patiently and walk you through everything step by step — that’s exactly the experience we want every customer to have. We’ll make sure he sees your kind words.
We’re here anytime you need us.
Thank you for trusting Nerdused
Microsoft Office LTSC reactivation
My Microsoft Office LTSC Professional Plus 2024 wouldn't reactivate on a Windows 11 Home computer after a hardware change, in spite of the fact that Windows itself did reactivate. I got a prompt solution from Jay through Nerdused's online chat.
8 March 2026
Unprompted review
Reply from Nerdused
Hi Stephen,
Thank you so much for the wonderful 5‑star review. We’re really glad to hear that Jay was able to help you quickly get Microsoft Office LTSC 2024 reactivated after your hardware change — issues like that can be frustrating, and you handled it with patience. It means a lot that you took the time to share your experience.
If you ever need help again, our team is always here for you.
Thank you for trusting Nerdused
Jay was superb
Jay was superb. Provided a very detailed and complete response in less than 24 hours, and totally resolved my issue. I've already purchased more products from Nerdused, and plan to make them my one source for all Microsoft products. Thank you!
7 March 2026
Unprompted review
Reply from Nerdused
Hi Glenn,
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Jay was able to provide a detailed, timely response and fully resolve your issue — we’ll make sure he sees your kind words. It also means a great deal to know you’ve already chosen to purchase more products from us and are considering Nerdused as your go‑to source for Microsoft solutions.
We're truly grateful for your trust and support.
Thank you for trusting Nerdused
Reply from Nerdused
Hi Madeline,
Thank you for taking a moment to share your feedback with us. We're delighted to hear that you’re happy with both our customer service and the products you received. Knowing that we delivered a smooth and positive experience truly means a lot to our team.
We appreciate your support and look forward to serving you again.
Thank you for trusting Nerdused
I inadvertently deleted my product key…
I inadvertently deleted my product key and requested the key be resent. Justine from Nerdused resent the key within minutes!
2 March 2026
Unprompted review
Reply from Nerdused
Hi Jason,
Thank you so much for sharing your experience with us. We’re really glad to hear that Justine was able to resend your product key within minutes — she’ll be thrilled to know her quick support made a difference. We understand how stressful it can feel to lose important information, so it’s wonderful to know the issue was resolved smoothly for you.
We truly appreciate you taking the time to leave this review and for choosing Nerdused.
Thank you for trusting Nerdused
Software Glitches
I was having trouble properly activating my account. It would continually ask me to activate my account each time I logged in. Then it said I activated my account too many times!!! Jay, the rep on the chat, was so patient and kind with me. Even when I became impatient and upset. He helped resolve the issue and got my account properly activated! Hopefully, the problem is resolved. Thanks for training your reps so well!
6 March 2026
Unprompted review
Reply from Nerdused
Hi there, and thank you so much for sharing your experience with us. We’re really sorry to hear about the frustrating activation glitches you ran into — that’s never the smooth start we want for anyone. I’m glad to hear Jay was able to stay patient, support you through the rough moments, and ultimately get your account properly activated. We’ll make sure your kind words reach him.
If anything else comes up or the issue returns, please don’t hesitate to reach out to us. We’re always here to help.
Thank you for trusting Nerdused
This was a GREAT deal for Visio 2024
This was a GREAT deal for Visio 2024. I had a challenge activating my product with Microsoft but I hopped on Chat with Nerdused and they got me instructions to get it activated. Worked great! For the price I am very impressed. I gave it 5 stars because I believe that you really find out if you can trust a company if they show up and solve your problem when it doesn't work. Thanks Nerdused!!!
6 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for this incredible review, Jim! We’re really glad to hear you found a great deal on Visio 2024 and that our chat team was able to step in and guide you through the activation issue with Microsoft. Challenges like that can be frustrating, so we truly appreciate you giving us the chance to help.
Your kind words about trust and support mean a lot to our whole team. We’re always here if you need anything in the future.
Thank you for trusting Nerdused
Reply from Nerdused
Thank you so much for sharing this wonderful feedback! We’re really glad to hear your experience was quick, easy, and executed just the way you expected. It means a lot to our team when customers take the time to highlight what went well.
We’re here anytime you need us again.
Thank you for trusting Nerdused
Jay, Michael, Justine - Thanks for caring!
Jay, Michael, and Justine combined to help me tremendously (tech support that is). The purchase was super reasonable but the customer care was superlative!
3 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing this wonderful feedback, Brian! It’s great to hear that Jay, Michael, and Justine were able to support you so well — they’ll be thrilled to know their care and teamwork made such a difference. We truly appreciate you recognizing both the value of your purchase and the level of service you received.
If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
Very impressed with customer…
Very impressed with customer service!!!!! Very knowledgeable with fixing issues!!!!
3 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for the wonderful feedback! We’re thrilled to hear that our customer service team made a great impression and was able to help resolve your issue quickly. Knowing you felt supported and well‑taken‑care‑of truly means a lot to us.
If you ever need anything else, we’re always here and happy to help.
Thank you for trusting Nerdused
I had an issue after a year of using ms…
I had an issue after a year of using ms office and Jay from Nerdused fixed the issue within minutes after sending an email. Thanks for your help Jay.
1 March 2026
Unprompted review
Reply from Nerdused
Hi Kash!
Thank you so much for sharing your experience with us. We’re really glad to hear that Jay was able to resolve your Microsoft Office issue so quickly — he’ll be thrilled to know his support made a difference. We always aim to make things easy and stress‑free, especially when problems show up unexpectedly. If you ever need anything else, we’re here and happy to help.
Thank you for trusting Nerdused
Pricing and longevity!
1 March 2026
Reply from Nerdused
Hi Bill!
Thank you for sharing your thoughts on our pricing and product longevity. We’re glad to hear these aspects stood out to you. We appreciate you taking the time to leave a review and hope to serve you again soon.
Thank you for trusting Nerdused
Almost gave up!
I was stuck and couldn't get the product activated. After contacting the chat the final person Bea helped me get it activated.
28 February 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you for taking a moment to share your experience. We’re really glad to hear that Bea was able to step in and help you get your product activated after being stuck — we know how frustrating that can feel. Your patience and willingness to reach out to our chat team are truly appreciated.
If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
The product activation is working but I…
The product activation is working but I don't how to do it. Customer support,Jay, help me out. Thank you
28 February 2026
Unprompted review
Reply from Nerdused
Hi Samnang,
Thank you for sharing your experience with us. We're really glad to hear that Jay was able to guide you through the activation process and help you get everything working smoothly. Learning how to activate a product can be confusing, so we truly appreciate your patience while we assisted.
If you ever need more help, we’re always here for you.
Thank you for trusting Nerdused
MS Office 2024 Activation
Had an issue with activation and Michael from Nerdused Support was very helpful in getting me to successfully activate. Appreciate the help.
28 February 2026
Unprompted review
Reply from Nerdused
Hi William,
Thank you for sharing your experience with us. We're really glad to hear that Michael was able to assist you and get your activation issue resolved smoothly. Activation hiccups can be frustrating, and we appreciate you giving us the chance to help.
If you ever need support again, we’re always here for you.
Thank you for trusting Nerdused
I purchased a Windows 11 Pro key and…
I purchased a Windows 11 Pro key and initially ran into an activation error (the key had already been used). I contacted their support team, and they responded very quickly and professionally. They provided a replacement key without any hassle, and the new key activated successfully.
Overall, I’m satisfied with the customer service experience — fast response, helpful support, and the issue was resolved smoothly. I would consider buying from them again based on how they handled the situation.
28 February 2026
Unprompted review
Reply from Nerdused
Hi Nick,
Thank you for taking the time to share your experience with us. We're glad to hear that our team was able to respond quickly and provide a hassle‑free replacement key that activated successfully. We know how frustrating activation issues can be, and we appreciate your patience while we got things sorted out.
It means a lot to hear that the smooth resolution and support would bring you back again. We're always here if you need anything in the future.
Thank you for trusting Nerdused
I had an issue and Jay with Nerdused…
I had an issue and Jay with Nerdused replied to my email lightning quick and steered me to a resolution. Thanks Jay for the 5* support.
28 February 2026
Unprompted review
Reply from Nerdused
Hi Joseph,
Thank you so much for sharing this wonderful feedback. We're really glad to hear that Jay was able to jump in quickly and guide you to a smooth resolution — we’ll be sure to pass your kind words along to him. Knowing that you had a 5‑star support experience truly means a lot to our whole team.
Thank you for trusting Nerdused
Great support for my MS Office 2024…
Great support for my MS Office 2024 -when things did not go as planned - Jay provided a solution within minutes!
28 February 2026
Unprompted review
Reply from Nerdused
Hi Marko,
Thank you so much for sharing your experience! We're really glad to hear that Jay was able to jump in and get your MS Office 2024 issue sorted within minutes. It means a lot to us to know that you felt supported when things didn’t go as planned.
If you ever need anything else, we’re always here and happy to help.
Thank you for trusting Nerdused
Windows 11 Pro Purchase
I purchased Win 11 Pro from Nerdused and received the product code immediately after I paid. There was a problem though when I was activating Windows as it said the product code had already been used. I emailed support and within 10 minutes Michael from support had responded with a new code which worked. Great result!
28 February 2026
Unprompted review
Reply from Nerdused
Hi Patrick,
Thank you for sharing your experience with us! We’re glad to hear you received your Windows 11 Pro code right away, and we truly appreciate your patience when the first activation didn’t go as expected. It’s great to know Michael was able to jump in quickly with a new key and get everything working smoothly for you.
If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
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