To be honest the package arrived on time so you guys did your bit but it was left on the doorstep in the rain while we were out. Not your fault but Royal Mail are your appointed courier so I have to... See more
Company replied
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See what reviewers are saying
I was getting tired of loose fitting penny-sleeves for my Magic: The Gathering cards so I started looking around the internet for some good-quality perfect fit sleeves. Reviews showed that Dragon Gua... See more
Company replied
The website was easy to navigate, I found some of what I was looking for and took advantage of free 48 hour delivery for orders over a certain price. The order came on time, neatly and securely packag... See more
Company replied
Ordered card sleeves, correct sleeves arrived in good time. Didn't receive free postage even though final order value was over £20 so don't know what happened there. They may be calculating it as £20... See more
Company replied
Company details
Written by the company
Neo Cards & Collectables is an online retailer of Pokemon trading cards and collectables based in the UK.
Contact info
United Kingdom
- 0330 122 6539
- hello@neocards.co.uk
- neocards.co.uk
4.9
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing prices and very quick delivery
Amazing prices and very quick delivery! Would recommend to anyone :)
17 January 2022
Reply from Neo Cards & Collectables
Hello Sian,
Thank you very much for your excellent review! I am really happy to hear you are pleased with our prices and speed of our delivery. We ship all orders same working day if received by 4pm on a usual working day which ensures customers receive their orders as soon as possible.
Have a fantastic week and we'll look forward to welcoming you back to Neo very soon!
With Best Wishes
Neo Cards & Collectables
Neo offer a fantastic service
Neo offer a fantastic service, from point of sending out stock alerts on new products, through to ease of ordering, fast dispatch, well packaged product and competitively priced!
15 January 2022
Unprompted review
Reply from Neo Cards & Collectables
Hello James,
Thank you for taking the time to share your recent experience of Neo! I am glad to hear you're happy with our overall service, it makes us smile to read reviews like this, so thank you.
We'll look forward to welcoming you back to Neo very soon!
In the meantime, have a great week, James.
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Kendra,
Thank you so much for sharing your experience. We're really pleased it was excellent! I am happy to hear your order arrived quickly and you were happy with the quality of our packaging.
We'll look forward to welcoming you back to Neo soon!
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello!
Thank you very much for your excellent review, we really appreciate it! We are really happy to hear your order arrived quickly and you were happy with the product!
If there's anything else we can do to help or support; please get in touch!
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Amal!
Thank you for taking the time to review our service. It was a pleasure to help you with your enquiries. If there's anything we can do to help or support in the future, please get in touch.
Have a great week, Amal!
With Best Wishes
Neo Cards & Collectables
Booster Box Order
Ordered over new year, product arrived fast with no damage. Good service, will use again.
7 January 2022
Reply from Neo Cards & Collectables
Hello Gary,
Thank you very much for taking the time out of your day to write a review on your experience with us - it's very much appreciated.
I am really happy to hear you received the level of service we aim for and we'll look forward to welcoming you back to Neo soon!
Have a great weekend and if there's anything we can ever do to help or support - please let us know.
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Coconut100!
Thank you so much for taking the time out of your day to write a review - we really appreciate it! I'm happy to hear everything was spot on, it's the sort of service we aim for every time!
Thank you again for using Neo and we'll look forward to welcoming you back very soon.
Have a great day!
With Best Wishes
Neo Cards & Collectables
Really good and really quick
29 December 2021
Reply from Neo Cards & Collectables
Hello Christo!
Firstly, thank you for writing a review on our service, we really appreciate it. I am happy to hear your order arrived quickly and we will look forward to welcoming you back very soon!
With Best Wishes
Neo Cards & Collectables
Very fast delivery I had never heard of…
Very fast delivery I had never heard of this website but I would definitely use again excellent service
28 December 2021
Reply from Neo Cards & Collectables
Hello!
I am pleased to hear you found us and experienced an excellent service - that's great news! I am also happy to hear your order arrived quickly, especially over the Christmas period. We'll look forward to welcoming you back to the store very soon!
If there's anything we can do to help or support in the meantime, please get in contact.
Have a great day!
With Best Wishes
Neo Cards & Collectables
Excellent customer service and fast…
Excellent customer service and fast postage. Great prices too!
20 December 2021
Reply from Neo Cards & Collectables
Hello Ashley,
Thank you for your excellent review! We're really happy to hear you're pleased with our customer service, fast postage and prices - this is the experience we want all our customers to have!
Have an excellent Christmas & New Year and we'll look forward to welcoming back to the store very soon.
With Best Wishes
Neo Cards & Collectables
No issues with order fast delivery…
No issues with order fast delivery would shop there again
17 December 2021
Reply from Neo Cards & Collectables
Hello Samantha!
Thank you for your review, we really appreciate you taking the time to write it. I am very happy to hear your order arrived quickly and we'll look forward to welcoming you back very soon!
Have a great weekend!
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Chris,
Thank you for taking the time to write a review on our service, we really appreciate it. As it was your first purchase - welcome to Neo! I am really pleased you were happy with the prices and delivery speed and we'll look forward to welcoming you back soon.
Have a great day!
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Whiskey,
Thank you for taking the time out of your day to review our service - every review means the world to us and helps us to improve. We're really happy to hear you were pleased with our pricing and the speed of service!
Have a great day and we'll look forward to welcoming you back to the store very soon.
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Clair,
Thank you for writing a review of our service at Neo - we really appreciate it. I am happy to hear the service was great and your order arrived quickly - that's what we strive to offer every time!
Have a great day and we'll look forward to welcoming you back very soon.
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Martin,
Thank you for taking the time to write a review on our service - we really appreciate it. I am happy to hear you are happy with your order and that it arrived promptly, that's great news!
Have a great day and we'll look forward to welcoming you back soon.
With Best Wishes
Neo Cards & Collectables
10/10 service recommend to everyone
Fast dispatch and delivery, great prices and amazing customer service!
2 December 2021
Reply from Neo Cards & Collectables
Hello Nathaniel,
Thank you for taking the time out of your day to write a review of our service. Fast dispatch and delivery, great prices and amazing customer service is what we aim to achieve - so I am really glad that's what you've experienced!
Looking forward to welcoming you back soon - have a great weekend!
With Best Wishes
Neo Cards & Collectables
Impeccable customer service
Impeccable customer service, responded to and resolved an issue in great time. I will definitely use them again.
1 December 2021
Reply from Neo Cards & Collectables
Hello!
Thank you so much for taking the time to review our service - we really appreciate each and every review we recieve. I am happy to hear you're pleased with our customer service and we'll look forward to welcoming you back to the store very soon!
Have a great weekend.
With Best Wishes
Neo Cards & Collectables
Great Customer Service
Cards shipped very quickly - we had an issue with our order, but customer service was very responsive and wonderful. Special thank you to Rich!
30 November 2021
Reply from Neo Cards & Collectables
Hello Alex,
Thank you for taking the time to review your purchase with us. We would like every purchase to be perfect, but sometimes, despite our best efforts, that doesn't always happen. What we can always promise though is that we'll do our utmost to resolve any issues swiftly and offer the best customer service we can.
I am really pleased we managed to resolve the issue and ensure you still received an excellent service from us. Thank you for using Neo!
With Best Wishes
Neo Cards & Collectables
Excellent! 10/10!
I have been a collector of Pokemon cards for a long time and I was happy to find a reliable, quick and efficient store! Very quick response on orders and always securely packaged and safe. 100%, would recommend and use again.
28 November 2021
Reply from Neo Cards & Collectables
Hello Kedan,
Thank you for your excellent review - we're happy to hear you're pleased with our service! We dispatch all orders same-day Monday to Friday and use high-quality packaging to ensure orders arrive in pristine condition.
Have a great week and we'll look forward to welcoming you back to the store very soon!
With Best Wishes
Neo Cards & Collectables
Couldn’t fault them
Purchasing was easy, item came next day and was in perfect condition. My Nephew will be thrilled with his present. Lovely company to do business with so will definitely be using again. Thanks Neo Cards!
22 November 2021
Reply from Neo Cards & Collectables
Hello Theresa,
Thank you for taking the time to review our service and I am really pleased to hear your item arrived next day in perfect condition! I hope your nephew enjoys his gift and we'll look forward to welcoming you back soon!
With Best Wishes
Neo Cards & Collectables
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