We always book through your company in Gent and Ann, Jo and Jasmyne have always given us wonderful advice and service
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I have used their services for vacations 3 times and each time everything has worked perfectly.
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The website is complete and allows you to book your holidays directly. It would be nice to have a better system to compare pros and cons of the different resorts. It was not clear to me that you cou... See more
Company replied
Superbe hotel tres grand, tres propre jolie, on mange tres bien, il y a 5 resto different, la plage est propre, les cocktail delicieux, je reviendrais !
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Company details
About Neckermann
Written by the company
Al meer dan 45 jaar is Neckermann een sterke en vertrouwde naam in België. Vandaag bundelen we onze jarenlange expertise met een moderne en onafhankelijke aanpak en een zorgvuldig samengesteld aanbod van meer dan 50 reisorganisatoren onder één dak. Zo combineren we professioneel advies met echte nabijheid. Onze Travel Specialists helpen klanten bij het samenstellen van vakanties op maat, van strand- en skivakanties tot cruises, citytrips en autovakanties. Of klanten nu kiezen voor persoonlijk advies in één van onze 38 Travel Shops of voor het gemak van onze webshop www.neckermann.be, wij zorgen voor een vakantie die écht bij hen past.
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Depuis plus de 45 ans, Neckermann est un nom solide et de confiance en Belgique. Aujourd’hui, nous combinons notre longue expérience avec une approche moderne et indépendante, ainsi qu’une sélection soignée de plus de 50 voyagistes réunis sous un même toit. Nous allions ainsi conseils professionnels et véritable proximité. Nos Travel Specialists accompagnent les clients dans la création de voyages sur mesure, des vacances à la plage et aux sports d’hiver aux croisières, citytrips et voyages en voiture. Que les clients choisissent un conseil personnalisé dans l’une de nos 38 Travel Shops ou la simplicité de notre webshop, www.neckermann.be, nous veillons à ce que chacun trouve le voyage qui lui correspond parfaitement.
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Depuis plus de 45 ans, Neckermann est un nom solide et de confiance en Belgique. Aujourd’hui, nous combinons notre longue expérience avec une approche moderne et indépendante, ainsi qu’une sélection soignée de plus de 50 voyagistes réunis sous un même toit. Nous allions ainsi conseils professionnels et véritable proximité. Nos Travel Specialists accompagnent les clients dans la création de voyages sur mesure, des vacances à la plage et aux sports d’hiver aux croisières, citytrips et voyages en voiture. Que les clients choisissent un conseil personnalisé dans l’une de nos 38 Travel Shops ou la simplicité de notre webshop, www.neckermann.be, nous veillons à ce que chacun trouve le voyage qui lui correspond parfaitement.
Contact info
Chaussée de Bruxelles 257, 1410, Waterloo, Belgium
- service@neckermann.be
- neckermann.be
4.6
Excellent
9K reviews
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Super ⭐⭐⭐⭐⭐ Merci beaucoup 💐
27 April 2023
Reply from Neckermann
Bonjour Marzena,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à recontacter votre Travel Shop qui se fera un plaisir de vous aider pour vos futures vacances.
Sincères salutations.
Frédéric, Service relations clients Neckermann
Reply from Neckermann
Bonjour Vincent,
Merci pour votre commentaire. Nous vous remercions pour votre fidélité et vous souhaitons d'ores et déjà d'excellentes vacances.
Bien à vous,
Ellen, Service relations clients Neckermann
Malfunctioning of booking system
Due to some strange issues of system booking, the booking instead of 18-23 February (which I was booking) was transfered to dates of 18-23 March. Though I was double and even triple cheking all the details during the booking. That cost me 35% of fine for the booking to recall in amount approx. 500 euros. And I had to book another deal for the vacations with another company as Neckermann could not suggest any suitable alternatives instead.
14 February 2023
Reply from Neckermann
Dear Marius,
Thank you for taking the time to write this review.
It's very important for us and for our customers that everything is clear and transparent.
We are sorry to learn that your experience through our website was not optimal.
If we can assist you in the future with information and/or reservation, please do not hesitate to contact one of our travel specialists.
Best regards.
Ellen, Team Neckermann
Top en warm ontvangen door shana in…
Top en warm ontvangen door shana in wijnigem shoppingcenter..ze heeft ons supper goed geholpen.you are the best....
7 December 2022
Unprompted review
Reply from Neckermann
Dag Sevim,
Bedankt om de tijd te nemen en een review achter te laten.
Wat fijn dat je zo tevreden bent over de dienstverlening van Shana.
De beste service voor onze klanten is waar wij voor gaan.
We hopen je snel terug te mogen ontvangen.
Groetjes
Ellen, Team Neckermann
Reply from Neckermann
Chère Salima,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à recontacter votre Travel Shop qui se fera un plaisir de vous aider pour vos futures vacances.
Sincères salutations.
Julien, Service relations clients Neckermann
Bon service et patience
27 October 2022
Reply from Neckermann
Chère Natacha,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à recontacter votre Travel Shop qui se fera un plaisir de vous aider pour vos futures vacances.
Sincères salutations.
Julien, Service relations clients Neckermann
The lady at the Mol office of…
The lady at the Mol office of Neckermann was very helpful and stayed during her lunch break to book our travel. Highly recommended.
16 September 2022
Reply from Neckermann
Dear Peter,
Thank you for your nice review.
Providing the best service for our customers is what we are all about.
Hope to see you soon.
Greetings Ellen, Team Neckermann
Reply from Neckermann
We are happy you are satisfied and wish you a pleasant stay! Best Regards, Neckermann Team
Reply from Neckermann
Thank you for your positive review, Have a nice stay! Best Regards, Neckermann Team
An exceptional employee Delphine Van Meerhaeghe
There is a gem, a real angel at Neckermann Waregem that worked day and night and even on Sunday to make our travel possible!
Her name is Delphine Van Meerhaeghe! Ask for her. She is beyond amazing...
I have never seen such a dedicated person.
I cannot thank her enough for working a difficult and bumpy very last minute and listened to my needs and concerns, even taking her time to reassure me.
I hope Neckermann know they have gem!
I am very grateful Delphine, Thank you again and again!!!
7 August 2022
Unprompted review
Reply from Neckermann
Dear Nadine,
Thank you for your review. We're glad you had a positive experience with us, that's what we do it for!
Our customers' satisfaction is our priority.
We look forward to seeing you again soon.
Greetings Ellen, Team Neckermann
We booked with Neckermann a trip to 5…
We booked with Neckermann a trip to 5 star Laur hotel in Didim Turkey that apparently seemed to be organised by a deutch travelagent. The tripleader only spoke deutch, the hotel staff only spoke turkisch and deutch. No englisch. We didn’t understand them, they didn’t understand us. The hotel only provides typical turkisch meals of poor qaulity and every day the same things. The meals are not named, salades, prepared things, … People with food allergie have a problem here. There is limited fruits, vegetables or international known foods. The area is not toeristic. We didn’t have a proper meal or dessert in a whole week. Service is a 0. Although there is a lot of staff walking you by, if you want coffee in the morning you have to get it yourself. They clear your table but never ask if you want another coffee or drink. During lunch and dinner you get water, but they don’t ask if you want something else to drink… you get one cup for coffee in the room, while there is two of us. The minibar was not refilled for the whole week. Poor vacantion. Poor service. Lack of communication by Neckermann.
8 June 2022
Reply from Neckermann
Dear Evelyn,
Thank you for taking the time to write this review.
It is always possible to write a letter of complaint if you feel that your hotel did not live up to the description.
Do not hesitate to contact your Travel Shop who will be happy to help you.
Best regards.
Ellen, Team Neckermann
Reply from Neckermann
Dag Isidore,
Bedankt voor je review. We zijn blij dat je een positieve ervaring had bij ons, daar doen we het voor! De tevredenheid van onze klanten is onze prioriteit.
We zien je graag snel terug.
Groetjes
Ellen, Team Neckermann
Personnel aimable et disponible.
31 May 2022
Reply from Neckermann
Cher Michel,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à recontacter votre Travel Shop qui se fera un plaisir de vous aider pour vos futures vacances.
Sincères salutations.
Julien, Service relations clients Neckermann
Réservation plus facile que Corindon
27 May 2022
Reply from Neckermann
Cher Willy,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à recontacter votre Travel Shop qui se fera un plaisir de vous aider pour des futures vacances.
Sincères salutations.
Julien, Service relations clients Neckermann
My experience was satisfactory
My experience was satisfactory, the Neckermann agent was cordial and explained everything to the latter . I came out satisfied and wouldn't hesitate to go back there next time.
22 May 2022
Reply from Neckermann
Dear Felix,
Thank you for your review. We're glad you had a positive experience with us, that's what we do it for! Our customers' satisfaction is our priority.
We look forward to seeing you again soon.
Greetings
Ellen, Team Neckermann
Reply from Neckermann
Cher Amadou,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à recontacter votre Travel Shop qui se fera un plaisir de vous aider pour des futures vacances.
Sincères salutations.
Julien, Service relations clients Neckermann
London kingcross road travelodge hotel. Très 👍
Mon voyage à London, Eurostar + hôtel, tout 👍. Merci.
14 May 2022
Reply from Neckermann
Chère Marie,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à recontacter votre Travel Shop qui se fera un plaisir de vous aider pour des futures vacances.
Sincères salutations.
Julien, Service relations clients Neckermann
Peu d’informations post réservation
9 May 2022
Reply from Neckermann
Chère Ombeline,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à me poser vos questions ou à recontacter votre Travel Shop qui se fera un plaisir de vous aider si vous avez besoin d'un complément d'informations.
Sincères salutations.
Julien, Service relations clients Neckermann
Excellent service
7 May 2022
Reply from Neckermann
Chère Sofia,
Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.
La satisfaction de nos clients est notre priorité !
N'hésitez pas à recontacter votre Travel Shop qui se fera un plaisir de vous aider pour des futures vacances.
Sincères salutations.
Julien, Service relations clients Neckermann
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