Nearly Natural Reviews 

The vase Came broken inside the box. The flowers do not look “natural”. Wish I had read reviews before purchasing. Complete waste of money.

I purchased a Nearly Natural christmas tree from Macy's. It was shipped to me in the Nearly Natural manufacturer's box. The box was a flimsy corrugated box, not like other boxes for Christmas trees. When I assembled the tree, I found that the three thumbscrews were missing from the box. Had they been secured to the tree during shipping, this would not have happened so this is poor packing on their part.

I wrote the company, explained what happened and asked for replacement thumbscrews. Mari wrote back and said they do not provide replacement parts.
They said I should try a hardware store. I doubt a hardware store would have thumbscrews to fit this stand.

Nearly Natural does not stand behind their product or take responsibility for their packaging. Do not buy a tree from them or a retailer. If there is a problem, you are on your own.

I will be returning the product to Macy's with a recommendation that they do not use this vendor. Macy's cannot provide a replacement tree because these are no longer available in their online catalog.

I bought one of Nearly Natural trees (palm) and around 2 years after purchase the leaves started FALLING off!!! 5 years later I can't even touch tree and leaves are falling off in mass amounts. I thought I was buying a QUALITY product, I thought buying artificial I didn't have to worry about it DYING, which is what is definitely happening :( ....I contacted company about what was happening and was told plants only last 2-3 years....so keep this in mind before purchasing their products.

Nothing like the picture! Overpriced and poor quality! Save yourselves time and money and shop elsewhere!

I purchased a faux tree from Nearly Nautural. Just a few days after I received it I saw it was on sale. I wrote to the company and asked that they refund the difference. The customer service is not good. However, I eventually got a response from the company that it would not refund the difference. However, the company will let me return the tree and buy the tree a second time for the discounted price. I am disappointed and surprised that the customer service representative could not offer to resolve my issue in a way that is more efficient and environment friendly. Returning the tree and buying it again to get the refund is unreasonable and a waste of my resources and the company’s and negatively impacts the environment. There are some influencers out there pushing Nearly Natural pretty hard. I wonder if they know the issues with the company. On Trustpilot, Nearly Natural has about a 90% bad rating.

I ordered a wreath for fall and what I received looked nothing like the picture on the website. Nothing but a few leaves attached to a twig backing. As if that wasn’t bad enough, it was carelessly thrown in a cardboard box with no protection whatsoever. How anyone could ship a fragile item like that is beyond me. Got it on sale and it’s not even worth the sale price. If you’re thinking of ordering, don’t!!

In March 2021 I ordered a large silk palm. It arrived and looked incredibly fake. I called and, remarkably, someone actually picked up. He told me to put it back in the box, take it to UPS and send it back for a full refund. I did that in March 2021. From that point on it was radio silence. It is August 2022 and I am still waiting for my $108 refund. This is a horrible company. I own a business and if I treated my clients this way I would not have a business.

The quality of their products are below average. Twice now, I've ordered large purchases of artificial plants. Granted, the first order, which was over $500, was for hanging baskets but I did not realize they were not for outdoor use so they faded. okay my mistake.

The second order was over $600 for 6 hanging ferns. The twine that they use to hang the baskets up is unraveling on five out of the six I purchased. I called customer service and they said because it was over 30 days they could not give me a refund or send replacements, but they did refund me 25%. Still that's a lot of money to spend for plants that only lasted not even 2 months. I will not buy from them again!

Horrible, Horrible Customer Service. I ordered a tree that was Poorly Packaged. As a Result, I received a Heavily Damaged Potted plant. It had a Big hole and a Long crack which I sent pics to the company after I had called. Supervisor was even Worse! They wanted this piece of Crap shipped back to them Before they would Refund or Replace. Are U Kidding Me?

I ordered a bonsai tree in cermaic vase. The first one arrived in pieces so I requested a fedex call tag and item replacement, noting to be sure to wrap the replacment in bubble wrap because the first one was only held in the box by a piece of tape. Second bonsai arrived today and it's in pieces. Obviously this company doesn't know how to pack fragile items.

Bought some beautiful geraniums but wanted a bedding flower smaller than 12". Called customer support for help but the person did not know what a bedding plant was. Asked for a supervisor who might be more familiar with flowers and he could not help me without an SKU. Are you kidding? In order words, NO pre-purchase support.

Bought an article of 60 cm I got a stem of less than 20 cm, and another article than in the pictures. When I emailed them, they said that international orders can not be returned nor refunded... WHAT?! Total fraud company do not buy here

I ordered an outdoor tree. It was delivered with damaged leaves and looked to be about half the fullness if the picture on the website. It had a 5 star review which is why I ordered it. I wrote a review of the product on the website and followed all guidelines. The company never posted the review. I see now that all the products only show good reviews. Dishonest advertising.

Paid a lot of money for a tree that was not only missing many leaves, judging by the stubs on the branches, but each and every leaf had a thick coating of white glue gun glue around the base and strings of glue hanging everywhere. This tree wasn't even close to nearly natural.

I was very disappointed in the plant I ordered and although my review on their site only stated that with the reasons why, they never posted it. They obviously don’t want honest negative reviews. That’s kind of “scammy” to me.

Ordered two large artificial poinsettias. Arrived separately. First one damaged. Returned and then returned second one. Not realistic and poor quality. Hard to figure out what return policy they actually offer. Assigned partial credit. Never could get full credit or a response after multiple emails. Poor customer service. Will not order from again.

This place has no business trying

WE' Ordered a bamboo tree May 21 your shipping label dated 5/25,21/ Arrived in lake Havasu 6-02-21 # 144-7034FL tag Product was delivered sometime after that, When we were not home & left on front entrance of our home. Box was severely damaged! the tree inside and hanging out of box was in 6 pieces and all material was out of the planter container totally destroyed!
Were tried to make contact many time no response also we've call many times even spoke to a human once whom said no problem, no response then we reached out again talked to Omar in customer service he informed us they will send a return label or a new plant. your return policy states you will replace or return full refund even if customer does not like it. I Emailed you 6/11/21.. ,6/13/21.. 6/14/2021 and I sent pictures.
Purchaser Jeanie Afenir
Lake Havasu City AZ

Don’t buy from this company! I’ve never left a review online for anything and I rarely even go through the hassle of returning an item I’ve purchased online, but this company is so uniquely awful that I felt compelled to do both. Took forever to ship, no response from customer service after multiple attempts. Finally arrived broken with some sort of deteriorating plastic spilling out of the box all over my front porch and house. Smelled awful and looked as bad as it smelled. I bought four different “plants” each one terrible in its own unique way. So absurdly over priced for what you get, a total joke and borderline scam. Pretty sure they are playing a numbers game, just shipping boxes of trash around hoping enough people don’t want to go through the hassle of returning. For reference: the fake plants you see at “the red bullseye” retail store look far superior to what you will receive from these jabronis.

I’m only giving this one star because I have to select something to write the review. The product that I ordered did not meet the quality that I had expected. I was able to return the product through their return website. On May 21 I receive notification that my credit would only take 3 to 5 days to reach my original charge account. However it is now June 16 and I have yet to receive my credit. I’ve tried twice to contact the email customer service address and got no response. Do NOT order from this company they are horrible at customer service and the product is not a good quality. I should’ve looked up the reviews before I ordered.