Nearly Natural Reviews 

Don't order from this "establishment".
Ordered on Fri, Feb 16, 11:24 PM (12 days ago)
I noticed a more reasonable price so I emailed Nearly Natural to cancel on Fri, Feb 16, 11:49 PM (12 days ago)
Enrique, Customer Service wrote: as we have explained we're not available on the weekends and we only have 40 minutes to cancel orders. I cancelled my order within 25 min after submitting, it was Sunday evening and Monday was Presidents Day! I received a response from Rene on Tuesday. I was told by Rene that she couldn't cancel due to product is already being shipped - how is that possible. I have yet to receive my merchandise and here we are February 28, 2024. It gets better - They delivered to address that we haven't lived in for almost a year! Informed them that they had a glitch in their system but they informed me that I'm the one that typed the old address. How could that be possible? I'll continue writing a review to let new/old customer know not to order directly from Nearly Natural site. Some of their products are very cheap looking. I've ordered from them three times and was pleased, however, isn't it amazing how they had my new address! Order from Amazon, Home Depot or other places that will take your merchandise back.

I purchased a 6’ palm and it looks like plastic. The quality is absolutely horrible. Save your money.

This is the biggest rip off. I placed a first time order for two items. Ferns and twigs in a basket and tulips in a glass globe. First let me say I had high hopes and I wanted to support made in America. Now, these plants were so fake looking and tattered. I’ve ordered faux flowers and plants before and they came beautiful. These were tiny and just a hot mess. Plus they were over $60 apiece. I was tempted to return them but it would have cost me more time and money to do it. I just chalked it up lesson learned and they are off my list. All their items have five star ratings because they control what rating get posted. Steer clear.

I ordered the 3’ olive tree from their site and it was a disaster from start to finish. I never got a confirmation email and customer service could not find my order (until I showed them proof they charged my credit card). The tree finally arrived and did not look like the picture. Online it’s full but mine looked like a Charlie’s Brown version. I emailed them and they told me to try to “fluff it up” and sent me a video with instructions and a link if I wanted to return it. I returned it (what a hassle their return process is) and am out the $8 shipping cost as they don’t refund that. They didn’t even try to make it right for me. Don’t waste your money on buying from them.

I sent numerous emails and never received an answer about bush branches falling off. This was my second order from the company. My last Bush have branches falling off. The company does not use phone service just emails. Am so frustrated.

You can get the same quality of fake plants and trees from target or hobby lobby. Customer service is woeful and rude. Ordered one tree and one plant. They sent out the total wrong order and would only send me the correct order once I printed the return slip, went to the post office and sent the original wrong order back. Time that I didn’t plan on wasting for their mistake. Didn’t get an apology. They didn’t try to make it right, just made me feel like it was my fault. My order still isn’t complete almost a month later despite returning the incorrect order that THEY sent. Don’t order from here. Quality is average and they LOOK fake.

The box that the tree came in was all beat up and half way opened. The tree itself is a piece of junk and sparse. I returned it after pitching a fit with customer service and had to pay to have UPS pick it up and when they reimbursed me, they kept out shipping. So I was double charged! This company is awful and I would NEVER use them again or recommend them. Buyer beware. These kind of companies should not be in business.

Terrible experience - tree showed up damaged in half a box. UPS took damaged tree away but marked it as delivered. Contact Nearly Natural customer support immediately via email only to receive a response later that night which indicates that they never read any of the details of my experience. Have sent follow ups with no response - forced to work it with CC company and UPS. Don't buy from them - there is no way to contact them if something goes wrong.

Don't trust this company, missing items on each order, and they removed every phone number from their website and social media, so they will keep hiding.

Mediocre service.

I ordered palms with the UV protection because I knew they would be in a fairly sunny location. After just a few weeks, they are already a blueish color that is in no way natural. I wrote a review for their web site and it was never published so clearly they don’t post negative reviews. I also did not get any response from customer service. Seems dishonest! Would never order again!

For such an expensive product, I expected outstanding customer service when I had an error in the address I provided for shipping. No way to cancel your order or adjust your shipping address once purchased even before the product ships out. Emailed customer service immediately to rectify the address - they responded 2 days later and said nothing can be done because the product had shipped in the time it took them to respond. I felt the response to the request in general was rude and was not offered any solutions other than contact the shipping company directly. No idea how I will get the product I paid for since its going to the wrong address. Will not be purchasing from them again.

Bought a faux ficus tree. It arrived mangled in the shipping process, and looked very fake to start with. I ased to return it— they say it’s marked down so it can’t be returned. That it could not be returned was never mentioned at point of sale. Customer service is lousy. They do not stick by their products. Buy from anyone before you buy from this company. They are the worst.

HORRIBLE BUSINESS EXPERIENCE:
How can this company improve? GO OUT OF BUSINESS. I made the mistake of ordering a plant and within 12 hrs. they said it had shipped. After reading the reviews about Nearly Natural I've contacted my credit card company and will follow the credit card's instructions to dispute this transaction. Customer service with plant company - is X rated. Nearly Natural - fake plants, fake customer service, fake concern about the integrity of this sham business practices. (Date of purchase 7/5/23. Date requesting cancellation 7/6/23.

Customer Service is non-existent. One package was delayed and then delivered damaged in transit, using FedEx. At first, communication by phone calls and emails seemed feasible. Now, it has become clear that there will be no options regarding any type of recourse. This all occurred well within the 30-day time frame. A complete waste of time and money! The next step is getting my bank involved...

I purchased 2 of the Nearly Natural 64" Bamboo Artificial Green Trunks UV Resistant (Indoor/Outdoor) Silk Trees.Bamboo trees and within 4 months they were peeling, the bark comes off, it's only paint. Nearly Natural will do nothing. I had ordered in the past and the products were nice, not anymore. They are a horrible company who could care less about their consumers. If their products were any good, they would warranty them for longer than 30 days. Stay away Customer Service is useless. There are much better options for faux trees out there WITH a warranty. 30 day's should tell you something.

The items, if they arrive correctly, are pretty good looking. But you are risking their cheap assembly, even cheaper packaging, and their abysmal customer service and it will have me only using Amazon to get their products from now on(less expensive anyhow).

This is regarding a $700, seven-foot, indoor/outdoor palm tree that sits far back in a covered, 3-walled alcove at the perimeter of our house. So, no direct sunlight, no rain, no extreme temps.

Regardless, the brownish outer layers of the fake crownshaft were partially split upon delivery, revealing what appears to be a white PVC core, and we were told by customer service at the time to use hot melt glue to pull the split pieces together. That worked, more or less. After 9 months, though, the same bottom area was practically shredded, with about 10 splits around its circumference, revealing the white plastic underneath. This was our exchange:

Me: (after attaching a photo) Please advise as to how I can fix this. I don’t think gluing the splits will be adequate on its own.

Nearly Natural: Unfortunately, the item is past the 30 days of delivery date and therefore no longer eligible for a return. Furthermore, we do not offer lifetime guarantee on our item…. You can attempt to fix the splits by using tape over them and then painting those sections for the item to have a single pattern.

Me: What kind of tape should I use? It, can you send me some of the material that has split so I can apply it? Please note that I did not request returning the item, nor do I expect a lifetime guarantee. However, I'd fully expect for something like this to be warrantied for at least year, and probably more like five.

Nearly Natural: You can use masking tape and then paint over it… Unfortunately, we do not have that material in spare quantities to ship independently.

Horrible products amd worse service. Outdoor uV resistant trees turned blue in 60 days. Customer service said too bad after 30!days. Never again

Buyer beware! I purchased 2 "silk" trees that arrived and they were plastic and the metal pole (supposed to be the trunk) had the brown paint chipping off. I called and although they're taking them back (I've had them now for 15 minutes - just delivered) they do NOT refund the shipping. So you WILL pay to see if you like the product - but know they're not as advertised.

They are fobbing off COMPLETELY BROKEN AND USELESS items through Wayfair! Wayfair is being difficult about refunds for these VERY expensive items. Sound like collusion?