Great plants as usual! Most importantly, the in-house delivery ensures that plants arrive in perfect condition. So much better than delivery through the usual carriers. Also, the delivery costs are mo... See more
Company replied
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Review summary
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Reviews shaping this summary
I have been purchasing from NC Farms for a couple of years now, and I can’t say enough about their outstanding service. Their customer service is truly the best I’ve ever experienced — always re... See more
Company replied
ordering with North Carolina Farms was fast and easy, many selections to choose from. the only comment I have is you use amazon delivery, and many of the plants were flat, they must have placed heavy... See more
Company replied
Fantastic experience from the first call to order our 630 assorted coleus plants to delivery of them. They were careful to let us know when they would be delivered so we were able to be there to put... See more
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Company details
Information provided by various external sources
A wholesale starter plant company with more than 40 years of service supplying rooted plugs and unrooted cuttings to the greenhouse industry.
Contact info
Forest Drive 4205, 28079, Indian Trail, United States
- 800-436-6248
- orderinfo@ncfarmsinc.com
- ncfarmsinc.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items arrived in great condition
This order was put on a delivery truck (Fedex or UPS) so items were NOT tossed around in the box. It always makes me happy when they come this way :)
22 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service! We also love it when we can deliver the plants on our own trucks and can guarantee safety.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Ease of ordering the plants and…
Ease of ordering the plants and customer service for any questions.
12 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Cuttings arrived in good shape
Cuttings arrived in good shape. Everything was packaged very well.
Would prefer that they provided a tracking number for shipper.
15 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service! There should be a tracking number for FedEx and UPS, but if it comes on our own trucks that is different. If you are ever unsure about your tracking, feel free to contact the office.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants shipped on time and as promised
Plants shipped on time and as promised. Quality good--only lost a few in shipping. Those that were damaged could either be replaced (at a later date) or refunded. NCFarms always responds quickly. Thank you.
14 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great Company to Order From
Ordering is very easy and all steps are clearly communicated. I never have to wonder what I need to do next. My plants are almost always healthy and if not they are very responsive and take care of the problem. I love ordering from NCFarms.
14 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
I did not know package was sent, but that was my mistake.
Good Morning. Past orders I received emails on the order being batched, boxed, ready for shipment....etc. I did not realize the shipment was coming ground. I thought I paid for Second Day shipment. So my plugs arrived and sat outside all knight. It was around 20 degrees outside when I found them the next morning. I went back and read the invoice and it had a tracking number. My bad. Package received sometime Thursday night, Jan 22 2025.
20 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! If there is any damage to your plants, please call our office at 704-283-1800 or send a reply back to our emails.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
very helpful
very helpful. follow up is great and plants very healthy.
19 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Extremely prompt shipping
Extremely prompt shipping, perfectly packaged. Impeccable service and communication 👌 👏 👍
6 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
I’ve been buying for years
I’ve been buying for years. Never had a problem except the shipping company delivered a box of plugs upside down and broke most of what was delivered. NC Farms replaced without question when I sent the pictures and email. Great service and beautiful plants.
13 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants look great, shipping delays and canceled items
The plants look great, however the arrival was delayed two weeks and one of the trays that I ordered was unexpectedly canceled due to lack of availability, which was disappointing.
13 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad the plants you recieved looked great.
We checked into what happened to your order. It was first held because it was set for Christmas week. We do not ship Christmas week. The following week it was held due to weather, which was unfortunate given the fact the week before was a holiday. What likely happened was the tray that was cancelled was ready for shipment Christmas week but because the order was held two weeks instead of just one, it got too tall or died. We are very sorry that was your first experience with ordering.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Nusery owner
We are a very small farm in our second year. We have only used North Carolina Farms for plugs. Yalls customer service is great and we greatly appreciate your refund and replacement policy when it comes to shipping.
9 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear that some of your plants were damaged!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
As always arrived in a timely manner
As always arrived in a timely manner. Plugs were as advertised. Clean , weed free and healthy. Seamless process from booking to planting. Thanks NCF
6 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great plants as always. All Around Great!
Great plants as always! They contacted me to delay shipping for a week because our weather was going to be to cold. I really appreciated that. Other company's don't do that.
7 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great and heathy plants
Received my order in January (I live in Pennsylvania, so it's super cold here right now) all the plants looked healthy and happy when I opened my boxes! Can't wait to order again.
7 January 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
The Family Touch
I loved being able to shop the greenhouse in person and glad to buy the overgrown stock. Can’t wait to come back for more after my vacation
1 January 2026
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Beautiful plants
13 October 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants! We can see that you left one star, but since the comment was positive, we assume that was accidintal.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Above & beyond Customer Service
Above & beyond Customer Service. We will definitely be back!
11 December 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
We received everything in good…
We received everything in good condition. The plants are growing well.
18 December 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
5 free per 100 plug trays!
We appreciate the fact when we bought 100 rooted plugs trays and we received trays with 105. Yes I think we lost 2 total out of the 300 ordered but we received a total of 315 when only ordered 300.
We have since received 500 more rooted plug trays and all look great! And the 2 day shipping is great!
Also love the website ordering set up! The fact you can view earliest date available for trays and the quantities available per available ship date is amazing! Great job there! It takes the guess work out of how many will be available on a certain date. Also the pre order and showing date available on pre order is great.
Trays come shipped snuggly in a box so there has been no issues of plugs coming out of trays! Can’t say enough good things about this company. So far so good. We will be planting these in the spring and looks like they should do great once in the ground.
4 November 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and our customer service!
We apprecitate the time you took in being specific. We worked all summer long to re-do our packing system, and we are so glad to hear that our efforts are paying off. We've also worked very hard (in-house) to design and continually improve our website. We're glad you appreciated the functionality.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
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