Great plants as usual! Most importantly, the in-house delivery ensures that plants arrive in perfect condition. So much better than delivery through the usual carriers. Also, the delivery costs are mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been purchasing from NC Farms for a couple of years now, and I can’t say enough about their outstanding service. Their customer service is truly the best I’ve ever experienced — always re... See more
Company replied
ordering with North Carolina Farms was fast and easy, many selections to choose from. the only comment I have is you use amazon delivery, and many of the plants were flat, they must have placed heavy... See more
Company replied
Fantastic experience from the first call to order our 630 assorted coleus plants to delivery of them. They were careful to let us know when they would be delivered so we were able to be there to put... See more
Company replied
Company details
Information provided by various external sources
A wholesale starter plant company with more than 40 years of service supplying rooted plugs and unrooted cuttings to the greenhouse industry.
Contact info
Forest Drive 4205, 28079, Indian Trail, United States
- 800-436-6248
- orderinfo@ncfarmsinc.com
- ncfarmsinc.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brian and the crew are always so helpful
19 February 2026
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
the majority of cuttings were great
the majority of cuttings were great. the ones of the dark purple lantana were a little tired. I will see if they make the transition.
18 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear you had a bad expeience with the lantana. If you haven't already, please contant the office with any losses.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
The impatiens were smashed and some…
The impatiens were smashed and some didn't survive the trip.
18 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear you had a bad expeience with shipping. If you haven't already, please contact the office with any losses. We have been woking on improvements to packaging to mitigate the rough treatment by the shipping companies.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Several of the plants arrived dead
Several of the plants arrived dead, and one whole tray died almost immediately after arriving.
18 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear you had a bad expeience with shipping. If you haven't already, please contant the office with any losses.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
When a particular color zinnias i…
When a particular color zinnias i ordered had crop issues NC farms gave me an option of 2 other colors, slightly disappointed but grateful that I had options, thanks to the crew at NC. Farms
16 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Flowers 2/11
The flowers arrived high quality and in a timely manner!
11 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Elizabeth was amazing
Elizabeth was amazing. Truly willing to go above and beyond to make my order work. Excellent customer service skills.
18 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great Help
One of the shipments arrived frozen and dead. NCF was quick to send replacements. Thank you for having unmatched customer service!
18 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great Customer Service
My beautiful flower plugs arrived on time as ordered, however 2 flats of marigolds were in very poor condition, having many broken stems and several had fallen out of their trays. I contacted NC farms customer service, sent photos of the damaged plugs and they were wonderful about addressing the issue and making it right by replacing what was lost. This is our 4th year doing business with this company, and I highly recommend them..
12 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
FFA Greenhouse plants
Plants came early in the week allowing me and my students time to get them transplanted.
10 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great experience!
All plants arrived healthy and ready to pot up from the supplier.
9 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Shipping issue
Similar to last year, the plants arrived somewhat damaged. This year was much better than last year, but there were still around 30 to 40 plants in my order that were damaged/won't make it.
6 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear you had a bad expeience with shipping, but are glad to know it was better than last year. We have been woking on improvements to packaging to mitigate the rough treatment by the shipping companies.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
I always love North Carolina Farm…
I always love North Carolina Farm plants and their customer service. However, the last 2 times shipping has been an issue and part of the plants have been broken and tossed out of the trays.
5 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and are generally happy with our plants and customer service!
We're sorry to hear your most recent shipping experiences have been worse than usual. We were glad to see you notified the office so we could issue a credit.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Delivered on time.
5 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Bad Shipping
Plugs were out of the tray and crushed against each other. Many of the plants I received were missing the entire top of the plant (it was loose in the box) or was smashed. Plugs had come out of the liner they were in. I’m assuming this was in regards to the individuals who handling the shipping portion, but all the boxes were labeled with “live plants” and arrows pointing up. Paying a freight fee and receiving dead/damaged plants is not okay.
5 February 2026
Unprompted review
They shipped quickly and we had one…
They shipped quickly and we had one tray that spilled and they are reimbursing us for it
6 February 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a generally good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Friendly help both in person and on the…
Friendly help both in person and on the phone!
23 January 2026
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great plugs
We always get wonderful plugs from NC Farms. They are great to do business with.
22 January 2026
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
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