NBKC Bank Reviews 1,153

Recently my accounts and banks were hacked. When something devistating like this happens, you need a real person to talk to, not some blind email message or chat. I had several phone calls with NBKC... See more

As we were researching lenders for our upcoming home purchase, we were given a few different options. As we reached out to each one, we were given a list of additional documents and such. However, the... See more

Fast, efficient and honest. Andy was wonderful to work with! We only had two weeks to close when we switched loan officers. Andy made the stressful process easier by being straight forward with instru... See more

Jay was my loan officer, taking over a file from a previous employee. He took the initiative to reach out and even though I wasn’t ready at the time, he was still very helpful and not pushy. When it c... See more

NBKC makes it incredibly easy for a small business to have an account & do banking transactions. In addition, I’ve always gotten top-tier customer service if I had a question or issue. I would recomme... See more

Today I had two calls with the NBKC Helpdesk. I am unfortunately terrible with names, so I can’t seem to remember them at the moment. Nonetheless, both operators were Knowledgeable, Helpful, and Ef... See more

I can’t say enough great things about Chris Murphy and NBKC bank! Chris made the process so easy, communication was great and he always kept me updated. As a first time home buyer going into this proc... See more

I worked with Bret Allen on my refinance and he was incredibly professional and personable at the same time! Walked through each step of the way answering any question I needed answered. Nice working... See more

This was the first time I had the pleasure of working with Dan and NBKC. He was not one of my regular lenders, so I was a bit cautious at the beginning. He quickly won me over with his prompt response... See more

I am so glad I switched to nbkc a little over a year ago. Not only do you have great interest rates but your customer service is exceptional! From the office to online support. Today, Ian was able to... See more

Drew is an absolute pro! I was very impressed with his process and understanding of every detail throughout the loan process. He was on top of every new request from underwriting and was able to expla... See more

Jim Schneider of NBKC Bank exceeded expectations, as always. I have closed three mortgages with Jim (about to be four) and am already looking at a fifth! Jim is my “go to” mortgage loan officer and... See more

I’m an Internet banking customer, and have been for the last 8+ years or so. Each time I call, I feel like I’m talking to a personal banker. I get better service over the phone with NBKC than I did in... See more

Ian took time to listen and understand my problem, knowledgeably and proactively asking questions to get to the best solution. He was friendly and polite, and I felt like he was a real partner in reso... See more

Terrible. I had to dispute some transactions and this bank decided to simply stop doing business with me and close my account all together with no notice or explanation.

Ty was terrific walking my wife and I through the purchase process. The paperwork would have felt very overwhelming; if not for Ty and his team. I was continuously updated throughout the process. Not... See more

I’ve had no issues whatsoever. I live in Springfield. I just wish there was a brick and mortar location here, but it doesn’t bother me to drive to Kansas City as long as things go the way they have be... See more

When I first spoke with Beau, he assured me that refinancing my house would be a good idea since the interest rate rates have decreased. After some research, I found that his advice was correct. He ma... See more

Big fan of nbkc and Dan Rader. This was my first time getting a home loan and Dan made it easy to work with him and took a lot of time out of his evenings and weekends to make sure my questions were a... See more

Ty Swarts knows what he is doing with many years of experiences under his belt. Ty is professional and very efficient in communication with me at all times the status of my loan application. He revie... See more

I have now done my original mortgage and a refinance through NBKC bank with Dallas as my contact. Their rates have been great and Dallas is top notch. I am not a trusting person so I definitely made... See more

I had such an amazing experience working with Pete throughout my home-buying process! I feel so lucky to have found him through a friend’s recommendation. From start to finish, Pete was incredi... See more

I called and was disconnected before speaking to anyone after a several minute wait. This was frustrating. This is not the first time this has happened to me when trying to get in touch with someone... See more

Beau was extremely helpful from the first phone call. After shopping around other mortgage lenders-- I can confidently say if you want an easy and trustworthy experience- contact Beau or his team at n... See more

As a small business owner, I was receiving payments made from various forms. Cash, credit card, checks, etc. One check i received from a customer's turned out to be fraudulent and I filed a police... See more

My experience with Pendra was top notch. She was understanding of my issue, informative and patient with me as we worked to resolve that was of my own making. I was expecting to have to deal with a lo... See more

I love this bank. I started using them for my business and was a little hesitant since they are not located in my state, but all of my interactions have been positive and helpful, with real people. I... See more

Comparable loan terms, but the reaction after declining to proceed was inappropriate and unprofessional. Guilt-based comments and assumptions have no place in a client relationship. Not recommended.

I opened an account with NBKC specifically to manage reimbursements from Florida's Step Up for Students scholarship, thinking it would be a simple personal checking account with some added... See more

I was extremely anxious about the home buying process . I'm very thankful that I was able to work with Ty Swarts. He made the process easy to understand, he was very efficient and available for ques... See more

Buying a house is, to say the least, a stressful experience. From the very beginning, Kati from NBKC Bank made things clear and easy. I could tell from the start that she was very experienced. I was c... See more

Working with Trevor/NBKC was truly the easiest part of purchasing our new home. Everything is streamlined, excellent communication, and knowledgeable on all aspects of VA loans. This is our third time... See more

Justin at NBKC helped me get the best interest rate and mortgage better than any other lender. He was upfront and honest while other lenders were very misleading. He completed all the requirements on... See more

I have several business accounts with NBKC and I have been consistently pleased with the level of support and services NBKC has to offer. Customer support is by far the best I've ever seen. At this ti... See more

Nick was great to work with! He provided the best information in the decision process, was very clear and open about all the details and did not seem like a salesman but rather seemed interested in ha... See more

All positives - keep doing what you do best! I don’t know how you could provide a better service. Great communication. Easy to use Technology. Top notch customer service. You are checking all of... See more

Kevin was awesome. From day one he was extremely helpful and very transparent. He walked us through the process detail by detail and was very reassuring. I look forward to repeat business with Kevin... See more

Your representative was amazing in every way.. she was informative, took care of everything and patiently walked me through the steps. You and I are fortunate for her expertise and knowledge and kindn... See more

Dave is the GOAT of the Mortgage Loan Industry. There isn't enough space for me to write all of the good things about Dave. He's the most laid back, non-pushy lender I've ever delt with (and I've de... See more

Working with Chad Lippelgoos at NBKC bank was a breeze. This was my second home purchase with Chad through NBKC bank. My first was in 2018 and the second in 2025. Chad is extremely knowledgeable and... See more

I had the privilege of working with Lori L. and nbkc bank. Lori made the process so seamless and stress free! Her communication was beyond expectations and I could not be more happy with the level of... See more

Andy was fantastic to work with and did a phenomenal job of getting us into our new home! From the very beginning Andy was professional and competent, and felt more like talking to a friend than a loa... See more

Heath was absolutely fantastic to work with from start to finish. He helped us walk through this non-standard transaction, presented all the options, and was a great advisor. He was also incredibly... See more

I would like to send high praises to Craig Park. He was so helpful to us getting our VA loan expedited. He answered all of our questions and basically walked us through the whole process. He was alw... See more

Mike Ohlde, my mortgage loan officer, is the pinnacle of professionalism and overall just an excellent individual. I’ve been working with Mike for over a year discussing refi strategy and looking fo... See more

Andy was always available and quick to answer or get back to me with answers to my questions. Walked me through the steps of getting the correct format to verify financial accounts in order to close t... See more

Grant did a really good job making the buying process go as smooth as it could have gone. I’d recommend NBKC to anyone looking for a trusted lender to help with their home buying journey.

Drew was a huge help on my refinance. I needed to close quickly and he delivered. His help eased my stress during a tough time and has saved me a significant amount every month. Would definitely recom... See more

Oh my gosh, I'm so sad I didn't get the name of the woman who helped me! She was absolutely amazing. Solved the issues I was having quickly and efficiently, plus she was hilarious! Thanks for a great... See more

When I was reaching out to any lender to refinance my new VA loan, Matt contacted me immediately. After discussing the ins and outs and how I had to wait a period of time, Matt promised that he would... See more

Mark Quinn did a great job walking us through the refinance of our mortgage. He was responsive. He also was very personable, that is one of the reasons why enjoyed working with him.

Great experience with Heather (Experience Supervisor). She is knowledgeable and provide insight to my issue and concerns.She provided me with a solution. Further when i came across a snag she continu... See more