Veterans United Home Loans Reviews 13,233

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, knowledge, and helpfulness, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting the team's responsiveness and willingness to answer questions and provide educational guidance. The user experience is frequently described as easy, seamless, and efficient, with quick response times and clear communication throughout. However, some customers were dissatisfied with post-service support, mentioning issues with getting help after the initial process and experiencing difficulties with record changes, specifically regarding property tax exemptions.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team's... See more

Service

Consumers find service to be positive, highlighting the professionalism and knowledge of the staff. Many... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently mention that the... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's responsiveness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Veterans United is an awesome company. Travis Ward is a wonderful loan officer and the whole team made getting through the initial process really easy. Refinancing was a breeze. VU is the reason this... See more

Rated 5 out of 5 stars

My entire lending team was amazing. I began the home buying process with almost no knowledge of what to do. Vince, Zack, and Natalie walked me through the whole thing, answered any questions I had, an... See more

Rated 5 out of 5 stars

Jason and Megan are definitely the duo of greatness. They’re very transparent and are willing to provide educational guidance which eliminated the intimidation of the unknown. They literally are with... See more

Rated 5 out of 5 stars

Hannah's team was amazing and very helpful, through the entire process they were very knowledgeable and able to help with any question I threw at them. I hope if in the future if I decide to buy anoth... See more

Rated 5 out of 5 stars

Couldn't ask for a better team to help me get the home I wanted. They've got everything set up that you need, they're very knowledgeable, extremely helpful, and there when you need them. The app is... See more

Rated 5 out of 5 stars

The Veterans United team was very patient, courteous, and always there to answer any questions about the process. Jake, Michelle, Madeline, and other team members all made my dream come true! Thanks a... See more

Rated 5 out of 5 stars

Absolutely amazing team, loved working with LISA she went above and beyond!!!! And I have already recommended veteran United to everyone I know who is buying a house. LISA DESERVES MORE MONEY!!! She t... See more

Rated 5 out of 5 stars

Scott Finklang made this experience great. He was always responsive and glad to help with anything I needed. He went above and beyond!!!

Rated 5 out of 5 stars

Tommy Heller was absolutely fantastic to work with during my refinance this month. From start to finish, everything went smoothly and without any problems. He made the entire process simple, clear... See more

Rated 5 out of 5 stars

The whole experience was AWESOME. Matt Turner help me understand stand everything I needed to know. He was patient and went over everything, sometimes twice. Very Grateful for Matt's professional know... See more

Rated 5 out of 5 stars

Matt, Kayli and the rest of my team. Helpful from the beginning to the end! Very knowledgeable and quick to answer my questions or address any conceri had. You guys are the best!

Rated 5 out of 5 stars

Joe Schumacher and his team were amazing. They walked us through every step, they were very patient and helpful in navigating a couple of hiccups we had with our buyers. I would highly recommend Veter... See more

Rated 5 out of 5 stars

Charles Saulberry was on top of everything. He must have worked 24 hrs a day to do all that he did for us! Bae E , was always there to help, no matter the situation. She was very responsive to our que... See more

Rated 5 out of 5 stars

My loan officers now through two home buying experiences were phenomenal! I truly cannot say enough good things about them! Trust you are in good hands with Veterans United

Rated 5 out of 5 stars

Tommy Purk and his team are amazing. They go above and beyond to ensure a seamless, predictable process from beginning to end. I appreciate you all, thank you so much!!

Rated 5 out of 5 stars

All of the members of the team from Veterans United who assisted us with our home-buying experience were friendly, highly knowledgeable and ensured that we were able to obtain financing with a minimum... See more

Rated 5 out of 5 stars

We highly recommend Veterans United. Don and Brenda were very helpful. They worked hard to get our loan through and always got back to us in a timely fashion. We also got a great rate! We are so thank... See more

Rated 5 out of 5 stars

Veterans United is the best organization for Veterans to become home owners I recommend them to all Veterans across the country. They are the Best thank you so much!

Rated 5 out of 5 stars

The Whole Staff at Veterans United made my home buying experience a seamless and painless experience, They made it as nearly stress free as it can get. I would highly recommend Veterans United to Anyo... See more

Rated 5 out of 5 stars

Process was very easy and staff was very friendly and professional at all stages of the loan. Definitely recommend any veteran looking to purchase or refinance their homes to use Veterans United.

Rated 5 out of 5 stars

Smooth easy process, everyone involved kept me onboard and in the loop. No surprises and a quick and easy closing! Thanks Alex Horn, his team as well as Veterans United Home Loans!

Rated 5 out of 5 stars

This a company with an amazing team of individuals that walk you through every step of your processing, from application to closing. They setup every step with you. I had the privilege of working wit... See more

Rated 2 out of 5 stars

The home buying process wasn't too much of an issue. What is currently an ongoing problem is the fact that Veterans United cannot seem to make my property tax exemption in the State of Michigan perman... See more

Company replied

Rated 5 out of 5 stars

The team was Absolutely Fantastic and Awesome!They are an Extreme Blessing! It took just a few hours after setting an account up that we were approved and set up with a local realtor. Ryan Davis wa... See more

Rated 5 out of 5 stars

Man, what an amazing experience. I was hesitant using veterans united because theyre this big company, but man are they the experts on these VA loans. I was shopping around for rates and they were #1... See more

Rated 5 out of 5 stars

Markita and Chris were remarkable, i want to thank them for everything they did up to closing it was a great experience thank you thank you. Just great experience

Rated 5 out of 5 stars

Everything was really smooth the title company said at the end we had about 25 less documents than they normally have!

Rated 5 out of 5 stars

Felt respected and valued. Great experience. Everyone was so helpful and made sure I know what was going on every step of the process.

Rated 5 out of 5 stars

Good communication, professionalism from all Veterans United employees. Didn't quite understand how many people get together to make it so much more seemless for me. Totally different than years pa... See more

Rated 5 out of 5 stars

Veterans United is by far the best lender out there. Always professional. The lowest rates and the best people to deal with. They make it so easy and painless. Use these guys with total confidence. Yo... See more

Rated 5 out of 5 stars

John S. and Andrew and the team were outstanding! Streamlined is the best way to describe our experience for the refinance. We are very grateful for the clear communication and speed of closing out ou... See more

Rated 5 out of 5 stars

The whole experience with Veterans United couldn’t have gone better from start to finish. This was my first time buying a home and without a realtor. I’ve heard horror stories, but this experience alm... See more

Rated 5 out of 5 stars

Twas very delightful to work with all involved. Answered all my questions, put me at ease during this process.

Rated 5 out of 5 stars

I would highly recommend Veterans United to family and friends. I’ve actually already recommended Shawn Hall to a few of my friends. This was my first home buying experience and I really didn’t know w... See more

Rated 5 out of 5 stars

This was my 3rd time dealing with Veterans United, and I go to them because they get the job done! Quickly, efficiently, and as stress-free as possible.

Rated 5 out of 5 stars

The veteran goes above and beyond to assist home owners like myself. I trust them and no one else with my mortgage.

Rated 5 out of 5 stars

All the people at veterans united were amazing from day one. Every time I had a question they were there to answer them or they got back to me really fast.

Rated 5 out of 5 stars

Veterans United made the home buying experience care free. They made everything easy and fast. I highly recommend Veteran United.

Rated 5 out of 5 stars

The team was incredible! They broke down each step and reduced moving and home buying anxiety extremely. Rob was able to help work numbers out and communication was incredible! Cara was also great at... See more

Rated 5 out of 5 stars

This had to have been the easiest process with you guys. You gave me all the tools and information I needed.

Rated 1 out of 5 stars

After dealing with this company and its employees, specifically (Amy Carder) my advice is to steer clear of this company. They won't help you afterwards and pass the buck. Looking forward to refina... See more

Company replied

Rated 5 out of 5 stars

These guys are very knowledgeable and very professional in what they do

Rated 5 out of 5 stars

Jordan, Landon, Briana, Jim and everyone else on the team made my first time home buying process seamless and simply amazing! The communication is top-tier, and the team is so transparent about everyt... See more

Rated 5 out of 5 stars

Outstanding team from the initial contact to the specific representative you need. My personal team Shawn and Caitlin were exceptional, professional, caring, competent, responsive, and addressed all o... See more

Rated 5 out of 5 stars

The whole team at VU did a fantastic job! They answered all my questions quickly and got me the best rate possible. Highly recommend

Rated 5 out of 5 stars

Very helpful, informative and easy to work with fast processing checklist for every step of the process fast approval

Rated 5 out of 5 stars

They walked me through step by step. They were very thorough. They made my experience as easy as possible. The whole team was great from start to finish. I thank u all from the bottom of my heart!!!

Rated 5 out of 5 stars

Any issues that arose were handled in a professional and timely manner.

Rated 5 out of 5 stars

My team was amazing! Personable, professional, expedient. They made the experience seem so easy. Available around the clock to answer any questions. Completely supportive and informative.

Rated 4 out of 5 stars

Painless process, very good online servicing, knowledgeable agents but their title company process is abysmally slow. It took 2 full months to determine judgements against my name we're not mine. One... See more

Rated 5 out of 5 stars

Very informative and helpful. Made the process very easy and simple. Would recommend to anyone.


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Information provided by various external sources

Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)


Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

Replied to 53% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

10/10 amazing experience

My team made the whole process so easy and I was able to find an amazing home before my lease ends and they made me so comfortable and were overall a great team. My realtor Ethan was great and walked us through every part of the process. If yall are at the base Norfolk go to Ethan!!

16 April 2026
Rated 5 out of 5 stars

My VA Team went to war for us in all…My Heros!!!

My VA Team went to war for us in all the hard work to make sure we get what we wanted, and they delivered in their promise from day one!!! We closed the deal with them by my side and continued checking up on us to make sure we're OK and leading each step of the way...!!! Thank You Team!!

16 April 2026
Rated 5 out of 5 stars

Awesome!

My experience with Veterans United was great! I didn’t have to do much. Lindsey Edgell and her amazing team took charge from the beginning. It made the home buying process easy and stress free. I only had to provide the required documents and they did the rest. They were organized and efficient, I can’t thank them enough.

10 April 2026
Rated 5 out of 5 stars

The entire home buying team put…

The entire home buying team put together for us was outstanding, and we couldn’t have asked for anything more. We are very grateful to everyone and their hard work to get this process accomplished in a timely and efficient manner. I would absolutely recommend veterans United and their entire team to anyone who is looking to purchase a home.

15 April 2026
Rated 5 out of 5 stars

Great experience

The team helped me tremendously with what I had going on trying to refinance my house, showed a lot of patience with the requirements that was needed and was there to answer my questions even after hours.

15 April 2026
Rated 5 out of 5 stars

Okay I thought I already did this

Okay I thought I already did this. Where do I start. I cannot say great things about veterans United! Especially Whitney r. Brown! Her and her team wish there are so many I can't name them all! There have been so many who have reached out to me to help me from the get-go! Whitney has worked with me for way over a year before I even came down to Kentucky to find a home from Maryland where I came from. Her and her team have treated me like I was the only client they had which I know they have many other veterans that they're helping. Didn't matter what time of day they were there to assist me and whatever I needed or had questions with. There's not enough stars to give them! Five is definitely not enough. Try 100! It's like they treat you like their own family. Not only have they become loan officers or helping me with refinancing, they have became such great friends! Like we've known each other forever. Now that's old school hospitality right there! They treat everyone the way they would want to be treated. Any veteran who needs help trying to find a home for themselves or themselves and family. Please go with veterans United! You will definitely not be disappointed! Just so much more good things I would like to say but it would be like a book. Semper Fi from a Marine corps veteran! Eddie McDowell! 🫡🇺🇸

14 April 2026
Rated 5 out of 5 stars

I have never felt so taken care of by…

I have never felt so taken care of by any business. Paul was a God send. This was my first house purchase. He was patient and efficient. Incredibly professional and help me every step of the way. He and his team always answered my calls and questions. I could not thank him enough.

12 April 2026
Rated 5 out of 5 stars

Awesome

Great communication kept us informed and helped with every step of the process

12 April 2026
Rated 5 out of 5 stars

This was my second time working with…

This was my second time working with Jerry and his team and they were outstanding both times. Things were smooth and seamless. Whenever I had a question Jerry and his team were there to answer. They told me what I had to do and had no issues. Highly recommend Veterans United and especially Jerry.

11 April 2026

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