They were advertising "free standard delivery over £30" (and my order was over €100), then at checkout I saw there is no standard delivery option, so it wasn't free for me. And I got every email in It... See more
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Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
Items were good quality, too bad there is no cheaper option for normal shipping to Austria only FedEx and DHL are available which inflates total costs.
Company replied
Company details
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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all fine and fast
11 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from NBA Store Europe
Hi, Szymon. We apologize for the trouble with returns. Thank you for your feedback, and we have reached out to you via email. We hope to hear from you soon. Sincerely, Morgan
The delivery was extra fast
10 June 2026
couldn't get everything i wanted
couldn't get everything i wanted. I also wanted the personalised jumpman black jersey but large was not available ( & still is not as of writing) & when i contacted the chat the response was just a generic ''keep checking website'' reply, not helpful at all....considering the delivery fee isn't cheap i wanted to get all items in one delivery, so bottom line: my NBA Store experience was just okay
9 June 2026
Reply from NBA Store Europe
Hello DeLyncher,
Thank you for your feedback. I am sorry some items aren't available right now. Unfortunately, we are not provided with details for when or if items will be restocked, which is why our best recommendation is to continue checking the site.
We have provided your concerns regarding the delivery fees to the appropriate department for review. We do try to offer sales that change daily and will bounce from a percentage off eligible merchandise or free shipping.
We’re always here to listen and support you however we can. If there’s anything we can do to help with your experience, please don’t hesitate to reach out. Sincerely, Courtney
High price. Poor quality
The price is too high. It's hard to find a store these days that makes you pay €9 for the shipment of an order that costs €82.
The quality of the jersey is poor and the sleeve hole is cut in such a way that it rubs against torso.
9 June 2026
Reply from NBA Store Europe
Hello Gianni, Thank you for your feedback. We appreciate you sharing your concerns regarding the shipping cost and jersey quality. We have provided your concerns regarding the quality of our merchandise to the appropriate department for review. We do try to offer sales that change daily and will bounce from a percentage off eligible merchandise or free shipping. Please don't hesitate to reach back out to us if we can be of further assistance. Sincerely, Courtney
Delivery days
9 June 2026
Reply from NBA Store Europe
Hello Konstantinos, Thank you for your feedback. While we expect the carrier to deliver your package as scheduled, unforeseen circumstances beyond our control may affect the final delivery. I’ve reviewed your order and sent you a separate email with additional assistance. We look forward to hearing from you. Sincerely, Courtney
Easy to order and fast delivery service.
5 June 2026
Really good experience
Really good experience. Pretty fast delivery. And although i had an issue with customs who tried to charge me customs fees, i reached out to support team and it was fixed in a couple of hours. My order was released and delivered couple of days later.
9 June 2026
Delivery service was not good
Delivery service was not good, took twice the amount of time for what I paid for
8 June 2026
Reply from NBA Store Europe
Hello, we appreciate your feedback regarding the delivery time. We are reviewing our services to prevent this from happening again and I have reached out to you at the email listed on the order to provide further assistance. We hope to hear from you soon! Sincerely, Courtney
Return problems
I took care of the return process on the 5th, and I still haven’t received my label in order to send it back.
5 June 2026
Reply from NBA Store Europe
Hello Marco, I am very sorry for any issues regarding this purchase, and I have sent you an email hoping to further assist you regarding this matter. We look forward to connecting with you! Warm regards, Shane
I ordered on a Friday afternoon from…
I ordered on a Friday afternoon from the Netherlands and the shirts arrived on Tuesday. Considering the weekend in between that is a second to none service.
Reliable. Thank you !
8 June 2026
Overall good, but no standard delivery
They were advertising "free standard delivery over £30" (and my order was over €100), then at checkout I saw there is no standard delivery option, so it wasn't free for me. And I got every email in Italian for some reason. I don't live in Italy and don't use it as a browser language either (and I don't even speak it). Apart from these, shipping was fast, email updates were on point, items were as advertised and high quality.
8 June 2026
Joke of a company took the money for a…
Joke of a company took the money for a raptors jersey dispatched apparently on the first of June then telling me there is a delay at the courier, how is that my problem? I want a refund. Don’t use them if you want anything in a timely manner. I ordered this item mid MAY!
11 June 2026
Unprompted review
Reply from NBA Store Europe
Hello, I am very sorry to hear that you had a bad experience with us. Please contact us by e-mail at customerfirst@fanatics.com with your order number so that we can resolve your problem as quickly as possible. We look forward to your feedback!
Joanna
Very good and high quality product
Very good and high quality product, the prices are quite high but I managed to get a discount, and the delivery took too long, more than what was indicated on the website.
5 June 2026
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