We keep coming back to Naylors Nantwich, good range and competitive prices. Joanna helped us with a hat fitting, she gave us lots of good advice and showed my daughter how it should fit and why. Was v... See more
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We have been to the store a few times over the last month, getting things for my daughter starting Reaseheath,and been seen to by Joanna. She has been fabulous every time, very attentive and informati... See more
Company replied
I went into Naylors to purchase some clothing but was a little bit unsure what to get. A member of staff named Meg was so helpful, she showed me a wide range of things to help me get exactly what I ne... See more
Company replied
Visited one day last week for some new boots, was served by a lovely girl Meg she really helped me with choosing the correct boot! Super happy with my experience :)
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Company details
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
478 reviews
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Helpful, thorough service
Abbi was helpful, knowledgeable and patient. She gave the time and was determined to make sure I came away with the right thing, not just anything.
21 June 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you found Abbi to be helpful, knowledgeable, and patient. We appreciate you taking the time to share your positive experience!
Kirsten what an employee!!!
Kirsten what an employee!!!
I came to Naylors to purchase a new riding hat after a fall. Kirsten literally spent 3 hours with me and tried on an array of different riding hats for me and my little girl. I was so anxious about getting a new hat. She was incredibly patient. Such a credit to the store. Thanks so much for your help. You definitely picked the right hat for me. Feels a secure, snug and comfortable fit
11 April 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving a fantastic review for Kirsten following your visit to the Nantwich store, we are super pleased to hear that your visit led to a successful purchase of a new riding hat and that Kirsten has been able to provide the best customer care and assistance to finding the hat right for you and your daughter. We do hope you are ok after your fall and we do hope that Naylors can be of assistance in the future.
Outstanding Service
Outstanding Service – Above and Beyond!
We’ve always found the team at Naylors Nantwich to be helpful, knowledgeable, and friendly, but today’s experience truly stood out. My autistic daughter needed a hat fitting, and Jo went above and beyond to make her feel completely at ease.
Jo was incredibly patient, kind, and intuitive – taking the time to explain everything in a way that made my daughter feel safe and included. What could have been a stressful experience turned into a really positive one, and I can’t thank her enough.
It’s clear that the staff genuinely care, and that makes all the difference. A huge thank you to Jo and the team – you made our day!
7 June 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for reviewing your visit to our Nantwich store, we are super pleased to hear that your daughter felt safe and included throughout her hat fitting and visit to store. It is lovely to hear that Jo has played a huge part in making your daughter feel at ease and was able to make the experience an enjoyable one. We do hope you and your daughter will be back to see the team in Nantwich again soon.
Super helpful staff
It’s an hour’s drive for us from home but well worth it.
We visited because my wife needed a new riding hat & I can’t tell you how patient & knowledgeable Zara was in helping choose the right one.
Thank you
10 May 2025
Unprompted review
Reply from Naylors - Nantwich
Our teams have a wealth of knowledge to share with our customers ensuring that our customers are getting the most from their visit. It is lovely to hear that Zara has provided you with patience and knowledge to support your purchase of a new hat for your wife, we are glad to hear that the hour's drive to store has been worth it and we do hope that you will make that journey again in the future to enjoy your next visit just as much.
Thank you for taking the time to leave a review.
Reply from Naylors - Nantwich
Thank you for your kind words about Jo-Jo. We are pleased to hear that you had a positive shopping experience.
We appreciate you taking the time to leave us a five star review and look forward to seeing you again soon.
Jane - Naylor’s
Went in today, Jane was an amazing help and a great ambassador for the company👍
15 May 2025
Unprompted review
Reply from Naylors - Nantwich
We are thrilled to hear that Jane was able to provide excellent service on your visit.
Thank you for taking the time to leave a review and we hope to be able to assist you again in the future.
Super friendly staff
Super friendly staff, all willing to help and go out of their way to find us what we needed.
Shame the hat we wanted was out of stock in this store. But would definitely come back for another lovely shopping experience!
12 May 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for your kind words about our staff! We're glad you had a positive shopping experience. We're sorry to hear about the hat being out of stock, but we appreciate you considering us for your future shopping needs.
Joanna served me today and couldn't…
Joanna served me today and couldn't have been more helpful and friendly as she always is
10 May 2025
Unprompted review
Reply from Naylors - Nantwich
At Naylors, we strive to provide a high level of customer care, and we are happy to hear that Joanna has been able to assist you on your visit. We do hope you will be back to visit our Nantwich store again soon.
Thank you for taking the time to leave us a review.
Jayne was simply fabulous helping me…
Jayne was simply fabulous helping me with choosing a suitable riding hat and to get the best fit and not simply persuading me to by the most expensive hat. Loved Naylors.
5 May 2025
Unprompted review
Reply from Naylors - Nantwich
We are pleased that you have been able to find a suitable riding hat to purchase with help and guidance provided by Jayne. Our customers are at the heart of everything we do. We hope to see you in store again soon. Thank you for taking the time to leave a review of your experience within our Nantwich store.
Jayne was incredible
Jayne was incredible! We came in looking for a back protector and were admittedly a little lost. Jayne took the time to find the right fit for me and we ended up with a perfectly fitting back protector and at a lower rate than I expected to pay. Really recommend naylors and thank you Jayne.
4 May 2025
Unprompted review
Reply from Naylors - Nantwich
All our staff aim to provide an excellent customer experience; we are super pleased to hear that Jayne has been able to provide the support and knowledge to find the body protector most suitable for you. Thank you for reviewing your visit to Nantwich. We do hope that Naylors will be of assistance again in the future.
Second visit to Naylors at Nantwich
Second visit to Naylors at Nantwich, can't praise them enough. Joanne and Kishn are the most helpful and knowledgeable people I have had the pleasure of being served by.
3 May 2025
Unprompted review
Reply from Naylors - Nantwich
Lovely to have you back in our Nantwich store, super pleased to hear that our knowledgeable staff have provided you with the assistance required whilst shopping with us, we do hope you will be back to store for a third visit soon. Thank you for reviewing your visit.
This store is great
This store is great, we’re really fortunate to have it so close. The staff are lovely, so friendly and helpful. I wouldn’t buy my feed and supplements anywhere else.
21 April 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that our colleagues at the Nantwich store were friendly and helpful on your visit.
We appreciate all feedback and hope that we can be of assistance again in the future.
Saffron was amazing today
Saffron was amazing today. We were looking for a body protector and we’re struggling to get one to fit properly so she was such a great help and very kind. We got one that was perfect.
21 April 2025
Unprompted review
Reply from Naylors - Nantwich
We're so glad to hear that you had a positive experience with Saffron. It's wonderful to know that she was able to help you find the perfect body protector. We appreciate your kind words about her helpfulness and kindness.
Great as always at Tarporley Naylors
Great as always at Tarporley Naylors! The staff are so kind and helpful, always smiling. Abbie and Joanne are lovely.
19 April 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review regarding your recent visit to our Nantwich store. It is great to hear of your experience and that Abbie and Joanne were able to assist you.
We hope to see you in store again in the near future.
Excellent service very knowledgeable
Lucy served us and was patient and helpful with my daughter helping us find her the right helmet. Excellent service.
19 April 2025
Unprompted review
Reply from Naylors - Nantwich
We're so glad to hear about your positive experience! It's wonderful to know that Lucy provided such excellent service, making your visit enjoyable and ensuring your daughter found the perfect helmet. We appreciate you taking the time to share your feedback.
Really Enjoyable experience
Really helpful ladies. Lovely to chat to and super variety of clothing and horse apparel. Couldn’t fault the experience. Thank you.
13 April 2025
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear you had a positive experience! It's wonderful to know our team was helpful and that you enjoyed the variety of clothing and horse apparel. We appreciate your kind words and hope to see you again soon.
Eveyone so kind and very helpful…
Eveyone so kind and very helpful definitely come back soon
14 April 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking your time to leave a review after your recent visit to our Nantwich store. We aim to provide the best customer service at all times and it's great to hear that you enjoyed your experience. We hope to see you in store again soon.
Fantastic customer service received on…
Fantastic customer service received on 13/4/25 a lady named Kirsten helped my daughter find her first pair of riding boots, she spent nearly 2 hours with us trying on boots and measuring for hats and I feel like she made it a really special shopping experience, she went above and beyond and was extremely knowledgeable, thanks Kirsten
13 April 2025
Unprompted review
Reply from Naylors - Nantwich
We are so happy to hear about your positive experience. It sounds like Kirsten truly made a difference in helping your daughter find the perfect riding boots. We strive to provide exceptional customer service and it's wonderful to know that Kirsten went above and beyond to make your shopping experience special.
Thank you for taking the time to leave us such a lovely review and we hope to see you in store again soon.
Joanna did a fitting for boots and…
Joanna did a fitting for boots and helmet for my 7 year old daughter. Her skills with Florence were fantastic keeping her on track and offering the right solutions. She had patience and kept a girl witha very short attention span engaged throughout.
5 April 2025
Unprompted review
Reply from Naylors - Nantwich
We are thrilled to hear about Joanna's positive experience with your daughter Florence. It's wonderful to know that she was able to create a fun and engaging experience for your daughter while providing the right solutions.
We appreciate you taking the time to share your feedback and forward to seeing you in store again soon.
Riding boots -
Bought our daughter riding boots today, Izzy J and her colleagues couldn’t have been more helpful. Thank you for the advice and patience to get the perfect fit!
6 April 2025
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear that you had a positive experience with our team! We strive to provide excellent customer service and are thrilled that Izzy J and her colleagues were able to help you find the perfect riding boots for your daughter.
We appreciate your kind words and hope to see you again soon.
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