Naylor Agility Reviews 

300
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

The company has failed to honour a promise to replace my jump wings that have broken due to a design fault, which they admitted they are aware of. The foot of the jump snaps from the base, rende... See more

Rated 5 out of 5 stars

Great tunnel, 3 metre - full non-slip 600mm lightweight with added loops. Very sturdy tunnel, not flimsy at all. The lightweight version has the loops option so it can be pegged into the ground rather... See more

Company replied

Rated 5 out of 5 stars

Our 5m anti slip tunnel and bags arrived very promptly and we were very pleased with the quality. The none slip bags have been the best we've ever used - they have done their job both on grass and on... See more

Rated 5 out of 5 stars

Good customer service on tunnel I was looking for. Was told how long it would take to manufacture and kept up to date on delivery progress. Product arrived on time and was well packaged. You get what... See more

Company replied

Company details

  1. Pet Supply Store
  2. Manufacturer

About Naylor Agility

Written by the company

We’re passionate about creating quality agility tunnels for dogs, cats or small animals to play, train, or exercise in.

Our agility tunnels are manufactured in our UK factory using heavy duty PVC.

All of our products can be purchased on our website.

VIEW OUR PRODUCTS
Our agility tunnels:

• Concertina down for easy storage

• Are waterproof

• Are easy to clean

• Are super stong

• Are available in a variety of sizes, finishes, and colours

• Can be used both indoor and outdoor

The standard diameter of our agility tunnels is 600mm, but they are also available in 400, 800, and 1000mm diameters. Our tunnels can be made in lengths from 1m to 6m.

We have 3 different sizes of spring wire which determines the weight of the tunnel; light, medium and heavy duty.

Our non-slip material is a double sided PVC. One side of this material has a more textured finish, this goes on the inside of the tunnel and offers a little more grip when the dogs are running through them. If used outside in wet conditions the tunnel can still be a slippy with it being a PVC material.

Please note that with any of our tunnels animals must be supervised at all times.


Contact info

3.5

Average

TrustScore 3.5 out of 5

300 reviews

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3.5

All reviews

(300)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb Experience

Superb Experience! Speedy delivery, great communication and fabulous product. Really happy and would highly recommend. I will be returning for more agility equipment very soon. Thank you!

20 June 2022
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Reply from Naylor Agility

Thank you for your review

Rated 3 out of 5 stars

Products great when you get them but...

Products great when you get them, last well. However website on mobile devices very difficult to use, almost impossible. No delivery timescale estimates even after purchase until eventually you get the courier notification that items are on their way.

30 May 2022
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Reply from Naylor Agility

Thank you for your review. I'm sorry you didn't receive notification of when your order was dispatched and a delivery date, you should have. We constantly monitor our service and we'll ensure we review the website for users on mobile devices - as well as take a look at why the notification emails weren't sent.

Rated 5 out of 5 stars

Great agility tunnels

These tunnels are the standard u expect from a company that knows what they are doing. great tunnel, luv the colours

30 April 2022
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Reply from Naylor Agility

Thank you for your review

Rated 5 out of 5 stars

Great Tunnel - Lightweight version with loops - Very Robust

Great tunnel, 3 metre - full non-slip 600mm lightweight with added loops. Very sturdy tunnel, not flimsy at all. The lightweight version has the loops option so it can be pegged into the ground rather than buying expensive sandbags. Very robust seeming it is lightweight. Would certainly recommend this tunnel and buy again, looks and feels like it will last a very, very long time and put up with some serious use.

18 April 2022
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Reply from Naylor Agility

Thank you for your review :)

Rated 5 out of 5 stars

3m and 4m tunnel

Ordered a 3m and 4m tunnel for our dog club. Tunnels were delivered within 10 days and all in good order. Very pleased.

15 April 2022
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Reply from Naylor Agility

Thank you for your review :)

Rated 5 out of 5 stars

Thank you for dealing with my order so…

Thank you for dealing with my order so efficiently and for your friendly service!
I am really pleased with the tunnel which I ordered. It was well packaged and exactly the same as advertised. The quality is superb, even though it is lightweight and it is a practical size for use in a small garden. It will be well used and enjoyed by my dogs.

14 April 2022
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Reply from Naylor Agility

Thank you for your review :)

Rated 5 out of 5 stars

Great service and product.

Great service, quick response to my enquiry email, good communication regarding my order and the two tunnels that I ordered are top quality. Definitely recommend this company.

10 April 2022
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Reply from Naylor Agility

Thank you for your review :)

Rated 5 out of 5 stars

Knowledgeable customer services and a…

Knowledgeable customer services and a very smart excellent quality 2m Agility tunnel arrived quickly. Perfect for my limited sized garden! Highly recommended in every way!

4 April 2022
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Reply from Naylor Agility

Thank you for your review

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