I really like Naty diapers. I think they have really helped to avoid rashes in my baby. However there is a lack of information regarding the delivery. I first learned when my package was arriving the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am really impressed with these new types of nappies. The first set I got were very bad, I vowed never to buy from you again but I say that you had a upgraded one and I am happy with it. It still has... See more
Finally right diapers came and these work well. Would be great to have a faster delivery if it is paid. Also, it said that the delivery is free over 50€ but I still paid.
excellent product, fast shipping, recommended product!!!!
Company details
Written by the company
Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.
Contact info
Swedenborgsgatan 20, 118 27, Stockholm, Sweden
- 08-644 96 96
- naty.com
4.1
Great
1K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
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Excellent Flushable Fragrance-Free Wipes
Very simple ordering process. Evri delivered the parcel in good time & in great condition, with excellent communication along the way.
The flushable fragrance-free wipes are a super product, & ideal for my highly reactive sensitive skin that hates almost everything… but not these these wipes! 🙂
12 July 2025
As always very glad to have purchased…
As always very glad to have purchased and received those excellent products.
27 June 2025
Great product and great service!
13 May 2025
Great nappies and great service
Great nappies, orders on their website always went flawless.
13 May 2025
Delivery time of one week for diapers…
Delivery time of one week for diapers is not optimal, especially when advertised a few days. Disappointed and had to buy alternatives due to the delay.
6 May 2025
Reply from Eco by Naty
Hello Kateryna!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).
Best regards,
Iza - Eco by Naty
Reply from Eco by Naty
Hello Mary!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).
Best regards,
Iza - Eco by Naty
Haven't received my order
Ordered 5 packets within sweden and still have not received my order. Sent an email to the company with no reply! How do I contact you and where is my order!?
20 April 2025
Unprompted review
Reply from Eco by Naty
Hello Georgina,
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
I saw that you have already reached out to us and created a ticket. We'll continue to assist you there.
Best regards,
Iza - Eco by Naty
Good product, miserable delivery
I ordered direct from Naty rather than Amazon as I usually do. The package isn’t even in transit yet. Nice time to send me a message asking me to rate the product! Always pretty happy with the nappies and wipes but so disappointed that they offer such miserable shipping — especially when ordering from home country Sweden!
16 April 2025
Reply from Eco by Naty
Hello Sapphire!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
The Naty Team
The absolute best diapers. Healthy for my baby skin and a good protection.
The absolute best diapers I have tried. I tried several brands when my baby was born, but realised that all the other brands have plastic in the diapers that touches babys skin. I was not a fan of that, and Googled my way to Eco by Naty Hoping it was a good diaper as well as healthy for my baby.
And I must say that I wasn’t disappointed. My baby is long and the other brands doesn’t fit him. I had “accidents” on his clothes and everything, when I use another brands.
These diapers are not only good for my baby skin, but also the best protection against “accidents”
I continue using these
23 April 2025
Unprompted review
Excellent quality, criticism of the packaging
The diapers are of excellent quality, I'm only sorry for the packaging which is made of plastic, it would have been nice to have a 100% plastic free alternative on the market, even in the packaging.
9 April 2025
Service of ordering and delivery was…
Service of ordering and delivery was easy and seamless
31 March 2025
Comfortable & safe
I strongly recommend these panty liners, in size normal and large for everyday use. They are sustainable, non toxic and organic. Thank you Eco by Naty.
7 April 2025
There was no leaks…it stays in place…
There was no leaks…it stays in place and very comfortable…will buying more when I get low…thank you
28 March 2025
The subscripyion was not good
The subscripyion was not good, the 3 weeks order turnes into 4 so I was Rin out of diapers, I wrote many times but they just limit to say the order was on his way… it took like 10 days to arrive
18 March 2025
Reply from Eco by Naty
Hello Oihana!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
However, I do see that your order is still within our delivery time frame of 5-7 business days.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
The Naty Team
The price of the postage & packaging
The price of the postage & packaging, I was expecting more for the price and these could have been packaged in a envelope which would have saved on the price of shipping and would save the use of all the wasteful packaging, I have since found a very similar product for £2.50 locally and the wipes themselves are much larger as we compared them in the shop.
10 March 2025
Reply from Eco by Naty
Hello Sara!
Thank you for your feedback. Rest assured that we forward all concerns to the management.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).
Best regards,
Iza - Eco by Naty
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