Naturitas Reviews 

I ordered from this company in December 2025 then read the reviews on here. I was very worried and actually contacted them by email. They did respond fairly promptly and I received my order several days later. We should be advised that they are based in Spain which of course causes a delay in delivery.

My experience with Naturitas is very negative. On several occasions I received products such as chips and bread that were completely crushed and no longer airtight. Complaints about this were ignored.

A order was also placed twice due to a technical error. Cancellation was not possible via the website and the phone number did not work. Despite immediate cancellation by email I received no response for days. Eventually I was told that cancellation was no longer possible even though the shipment was only confirmed later.

As a solution I was instructed to refuse one order but both orders were packed together. The result was a double delivery with forty crushed bags of chips. Complaining to Naturitas is pointless the customer service barely responds is curt and offers no solutions. A very bad experience and absolutely not recommended.

Do not order! a month after my order nothing received! Zero help zero customer services, looks like business based in Spain not uk.
Probably a scam!
AVOID!

So frustrating because this company does stock some great products at good prices. However, I emailed them back in November about an incorrect item in my order and they keep on sending a generic email saying that they have a high volume of queries and will get back to me. Been waiting for over 1 month which is shocking!

Since 30 December, the item has shown as sender has advised they have dispatched item to Royal Mail. It is now 9 January and it hasn't been received by RM.
Email reply from the company said let them know if it hasn't arrived with 5 working days. That reply was sent on day 6. Not helpful.

I initially criticised Naturitas (4 days ago)about delays and gave 2 stars , but I've finally received my delivery after 10 days which, with hindsight is not bad at all.Everything was in perfect condition ,so I'm giving 4 stars.However, the fact that there is no collection option for this product remains an issue, which will put me off buying it in the near future .

Placed a order for 4x large honey jars, items arrived but 1x of the 1kg honey jar was completely damaged in packaging with glass shattered, the items should have been bubble wrapped but instead we're packaged with brown paper which is not ideal for a fragile product hence the damaged caused via transit, no telephone for naturitas, ive know sent several emails with photos but to responce, no customer service at all, I found this experience very frustrating and disappointing, NATURITAS this is the last time I purchase from you, I will take my money somewhere else.

Scam and thieves, they owe me 50€ for a refund that never arrived and only AI bots are answering, what a shame!!!!!!! Stay away!!!

It's been almost a month since I ordered a few things from their website and my order not only that it's not on the way, but still hasn't even left their facility. It's insane, customer service not responding, not helpful at all.
If I had known it's like that, I wouldn't have ordered anything from them, especially because I had other options.
So frustrating.
Avoid.

Have ordered an aftershave, Erbolario brand.

I have received what is an obvious fake product. There was no wrapping of the box, no internal cardboard, and the fragrance is totally different from the one I just finished, bought from a perfume shop.

Also, they do not tell that they are not in UK, and the shipment takes ages before it gets to Royal Mail. The apparent delay is because is shipped from Spain, and only comes to UK a week-ten days later.

Order was never delivered. I wrote to them on numerous occasions and got no reply. Will never order from them again and would discourage anyone to buy from them. Worse website ever.

It is impossible to return an item as the option to return does not work on their website. The customer services is below appalling. There is no way of speaking to anything to get support; I have sent several emails and completed their online forms to seek help to no avail. I have been getting no response, which is extremely frustrating as I am unable to return the item. It is incredible that in 2025 there is no option to contact customer service via a chat, or to speak to a human, or anyone manning their inbox. Do not order with them because, if there is an issue, there is no way of getting any customer service support.

I ordered a Father Christmas hollow vegan chocolate figure circa £7. plus postage £11 it is what you do for a young grandchild with allergies. I received a box with a tiny chocolate bar which are sold I now know direct from the manufacturer and can purchase 6 of those bars for the price of 1 sent out by this company. I filled out the form as there is no contact number and after 1 week no contact other than the original computer generated email.

There is no attempted action to post the goods.
No response to emails.
Royal Mail Tracking says we are awaiting your package, even though 2 emails from Naturitas has said that it has been dispatched.

My experience is the same as many other reviews. Inadequate service. I placed my order 10 days ago, and I still waiting for it. No updates or emails from the company to apologise, or advise on what the issues are. No way to contact them by phone. Sorry, I won’t be back, and suggest other customers think twice.

Very slow delivery and no telephone number. The order says it has been despatched, but Royal Mail have not received it. I think its a lie. I am so sorry I ordered from them.

Title: Arrived damaged, leaking bottle, zero proper support – avoid

I placed an order with Naturitas and received the product in a completely unusable condition: the bottle was leaking, the brown liquid had drenched the packaging and the parcel contents. I submitted photographic evidence immediately and opened a complaint ticket. Over two weeks later I received only a generic response: “If you didn’t receive the parcel check with your post office.” They ignored the fact I had received it damaged.

I had to reorder elsewhere due to their delay and lack of resolution. I have repeatedly asked for a full refund and for clear instructions whether to return the damaged item — they still haven’t confirmed either. This is unacceptable.

As a customer with significant experience in customer service, this level of disregard would not be tolerated in any professional environment. Until Naturitas fixes its handling of damaged goods and refund processes, I strongly caution anyone not to purchase from them.

Item marked as dispatched. Royal Mail tracking 48 hours advise awaiting item. Clearly a scam. Dispute raised with PayPal. Hopefully I’ll receive a refund. Looking at the reviews this is a fraudulent company,

I ordered two 1 kilo jars of honey from Naturitas. co.uk
Sadly, one of the jars was smashed during delivery. I emailed Naturitas to inform them of the damage and supplied an image at their request. I politely said that I looked forward to a replacement jar of honey. I received a reply stating that they were un-able to supply me with a replacement jar of honey but would refund me for the damage. I didn’t want a refund, I wanted that which I ordered..honey. I wrote another email but was fobbed off. I did receive payment for the honey but NOT the postage. Sorry, this is shabby service in my opinion. It leaves me without honey and out of pocket.

Placed order and a couple of days or so later, I was sent a link to track my order with a 48 hour delivery deadline. The link said royal mail were expecting the parcel and it remained that way for about 5 days. The tracking link was sent twice and the parcel didn't arrive until 7 days after the 1st tracking link was sent.

Whilst I was waiting for the parcel, I tried to email the company. After searching the website I found a contact form but no email address for the company. You have to use their antiquated contact form. I received an automated reply but no further, proper reply to my query.

I'm just glad that I actually received the products, although I suspect thst the emails with postage tracking links are sent days before products are actually dispatched

Really poor customer service and this is my 1st and last time that I will use this company