Email Madness! I placed an order 3 days ago... so far, bearing in mind I've not yet received any items from them as yet... I've have received 22 emails from Naturewall!! Honestly... sort yourselves... See more
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Review summary
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What people talk about most
Reviews shaping this summary
These panels are fantastic. They are well made, look great and very easy to apply. The adhesive is easy to use, the panels cut easily. I would use them again for further products. Totally transformed... See more
I faced issues with the delivery, and the products were left out in the rain by the courier despite requesting an alternative delivery date. However, Naturewall were quick to rectify the issue and pr... See more
Company replied
Absolutely loved the product ordered the waterproof panels for the bathroom turned out amazing even had the carpenter to box around the bath with the same panels it looks fabulous ordered more packs f... See more
Company replied
Company details
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Fence Supply Store
- Interior Designer
- Manufacturer
- Woodworker
About Naturewall
Written by the company
Naturewall makes grand designs easily doable with wall panels that provide more.
More intrigue. More depth. More drama. And, above all, more life.
From home renovations to commercial projects, our wall panels let you realise your vision effortlessly.
We believe the installation process should be simple, so we develop our products to ensure they're quicker and easier to apply than traditional options like paint, wallpaper and tiles.
All while adding visual and textural dimensions for striking interiors that appeal to the senses.
Contact info
Unit 21 The Trade Yard, Barmston Road, HU17 0LA, Beverly, United Kingdom
- +44 (0)1482 833479
- info@naturewall.com
- naturewall.com
3.3
Average
3K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delays and unresponsive.
Emails undelivered (sometimes work sometimes retured)
Phones not answered or busy.
Delivery company says still waiting for date.
2 months of waiting and no end in sight.
Fed up is putting it mildly.
Started with order on 15th February
Now 19th April
15 February 2026
Unprompted review
Reply from Naturewall
Hello
We’re really sorry to hear about your experience - it’s completely understandable that you’re feeling frustrated after such a long wait.
This certainly isn’t the level of service we aim to provide, especially when it comes to communication and delivery updates. We’d really like to get this sorted for you as quickly as possible and find out exactly what’s caused these delays.
Please could you send us a direct message with your order details so we can investigate this as a priority and provide you with a clear update? Thank you for your patience and we’re sorry again for the inconvenience caused.
Regards,
The Naturewall Team
Absolutely loved the product ordered…
Absolutely loved the product ordered the waterproof panels for the bathroom turned out amazing even had the carpenter to box around the bath with the same panels it looks fabulous ordered more packs for my next project loved them so much
30 March 2026
Unprompted review
Reply from Naturewall
Hello
Thank you so much for your lovely review 💛 We’re absolutely delighted to hear how much you love your waterproof panels!
Using them to box around the bath sounds like such a great idea - it must look amazing 😍 We love hearing how our customers bring their projects to life.
It’s fantastic that you’ve already ordered more for your next project too! Thank you again for your support and for choosing Naturewall ✨
Best Regards,
The Naturewall Team
We had a very good experience with Naturewall Customer Care
We had a very good experience with Naturewall; we have been advised accordingly to our needs and our request to dela delivery (due o our holiday) was taken on board. We have been also well informed regarding the delivery times and tracking. Emily for Custome Care was very helpful and responding to our queries.
17 April 2026
Unprompted review
Reply from Naturewall
Hiya,
Thank you so much for your kind review 💛 We’re delighted to hear you had such a positive experience with us!
It’s great to know our team were able to support you with your requirements and accommodate your delivery request - especially around your holiday. Keeping you informed every step of the way is really important to us, so we’re pleased that stood out too.
We’ll be sure to pass your lovely feedback on to Emily—she’ll be so happy to hear it! Thanks again for choosing Naturewall ✨
Best Regards,
The Naturewall Team
Still no delivery after 6 weeks, difficult to get hold of.
I have had some wet walling on order since 5th March. After numerous emails and telephone calls I still don’t have a delivery date. I was told a week ago I would hear from their delivery partner within 24 hours . Still no contact. The last correspondence I had was on Wednesday when I was promised an update by 5pm. Still haven’t heard anything. Every time I try to call I get an automated message informing when there opening hours are and directing me to email. Each time I have called during their office hours. I have also tried emailing yet again but haven’t had a reply. I am now beginning to think this company must be a scam and will get in touch with my credit card company. Their adverts are everywhere but unfortunately their customer service is terrible.
17 April 2026
Unprompted review
Reply from Naturewall
Hi Tracey,
Thank you for taking the time to leave your feedback and we’re really sorry to hear about the frustration and inconvenience you’ve experienced with your order and the lack of updates.
This is absolutely not the level of service we aim to provide and we understand how concerning it must feel when communication hasn’t come through as expected—especially after being given timeframes that haven’t been met.
We’d really like the opportunity to look into this properly for you and get this resolved as quickly as possible. Could you please contact us directly at our customer service email and include “Trustpilot Review” in the subject line? This will allow us to prioritise your case and investigate exactly what has happened with your delivery updates and correspondence.
We’re very sorry again for the experience so far and we appreciate the chance to put this right for you.
Regards,
The Naturewall Team
Dishonest
I placed my order on 6th April for panels advertised as “in stock” with delivery promised for 10–14 April. It’s now 16th April, the order is still stuck at “being prepared”, and the replies I’m receiving are generic and uninformative.
I’ve been absolutely clear that I will not spend weeks chasing updates. If you cannot meet the delivery promise, cancel the order immediately so I can move on to another supplier, such as Panels By Sofia.
Using fast‑delivery claims to attract customers and then failing to deliver is dishonest. The fact that so many negative reviews describe the same pattern suggests this is systematic, and crosses the line into fraud. If you cannot meet the commitments you advertise, you should not make them. It damages trust and your business.
6 April 2026
Unprompted review
Reply from Naturewall
Hi Sahand,
Thank you for your feedback and I’m very sorry to hear about your experience. I completely understand your frustration, particularly when the expected delivery timeframe has not been met.
I can confirm that I have just responded to your email directly to provide a more detailed update on your order.
I would also like to mention that, to ensure we can respond to you as quickly as possible, we kindly recommend avoiding multiple emails regarding the same query, as each new message may reset your position in our response queue and delay our reply. From reviewing your case, it does appear this may have contributed to the delay in our response on this occasion.
We appreciate your concerns regarding the delivery timeframe and your comments about how this has impacted your experience. This is certainly not the level of service we aim to provide, and your feedback has been noted.
Best Regards,
The Naturewall Team
I requested a refund
I ordered my panels weeks ago. Immediately cancelled as I had an emergency and had to go into hospital, I requested a refund. got a reply back the this would be in my bank by 15/04. very good customer service, The date came for me to chase After not receiving my refund of 650.00!!.. I have now sent a number of Emails with no response. The number I have says they are only taking calls W/C 13/04 from 10am - 12pm. I have been calling the number and no answer every day three or four time.
Can someone Email me to advise on the below.
15 April 2026
Unprompted review
Reply from Naturewall
Hi Tracey,
Apologies for the delay with your refund being processed, we have reviewed your case can see a member of our team got back to you earlier today to advise the reason for this and give you an updated timeframe. We can confirm the refund has been processed on our end, this will clear from our system to your bank within 3 to 5 days.
Thanks,
The Naturewall Team
Do not Use
I placed an order and didnt receive any delivery notification for the timeframe given on the website. I had to chase them which took ages to get through on the phone as no one picks up.
I was then told my order will be sent on 1st April, I told the person on the phone this is no good as I am away and no one will be able to take delivery, she confirmed a delivery date when I was back and sent me an email confirming this. My delivery was 'apparantly' delivered whilst I was away, tracking is of a property not my house.
I have now emailed twice requesting a full refund, surprise surprise I have had no reply so I will have to get my money back via my credit card.
Do NOT use this company, plenty of other places do wood panels, use them instead
In response to your reply Naturewall you have already said all of this, and it has made no difference. You also have 2 emails from me sent in the last 3 days so there really is no point in me emailing you again
1 April 2026
Unprompted review
Reply from Naturewall
Hi there,
Thank you for your feedback - we’re really sorry to hear about your experience.
We completely understand how frustrating this must have been, especially after you had clearly arranged a suitable delivery date. This is certainly not the level of service we aim to provide.
The delivery and tracking issue you’ve described is very concerning and we’d like to investigate this as a priority. We’re also sorry to hear you’ve had difficulty getting through to us and haven’t yet received a response to your emails - we appreciate how disappointing that must feel.
Please could you send us a direct message with your order details so we can look into this fully and work towards resolving this for you as quickly as possible. Please put in the subject line "Trustpilot Review".
Thank you for bringing this to our attention.
Best Regards,
The Naturewall Team
Lovely panels
Lovely panels. Well packed and arrived without any issues. Husband and myself worked together to put them up and very happy with the result.
11 April 2026
Unprompted review
Reply from Naturewall
Hiya Barbara,
Thank you so much for your lovely review! 😊 We're so happy to hear your panels arrived safely and that everything was well packed. It’s even better knowing you and your husband enjoyed putting them up together - what a team! 💪✨
We’re absolutely delighted that you’re pleased with the final result.
Thanks again for choosing Lovely Panels! 💛
Best Regards,
The Naturewall Team
no idea when delivery is!
Took over a week to process our order. Took our money for this large order a week ago. Can’t get hold of them since. Massive project with big client waiting for 32 panels!
Phone lines terrible, no comms. Please help!
13 April 2026
Unprompted review
Reply from Naturewall
Hi Martin,
Thank you for your review- and we’re really sorry to hear about your experience.
We completely understand how frustrating this must be, especially with a large project and your client waiting. That’s certainly not the level of service we aim to provide.
I can see that your order has been ready for dispatch from today and I’ll arrange for a member of our team to give you a call shortly to confirm a suitable delivery date with you.
We truly appreciate your patience and the urgency of your situation and we’ll do everything we can to get this resolved for you as quickly as possible.
Best Regards,
The Naturewall Team
Super quick delivery
Super quick delivery, the product is amazing and easy to work with and very well priced.
11 April 2026
Unprompted review
Reply from Naturewall
Hi Steffan,
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with the quick delivery and found the product easy to work with. It’s great to know you felt it offered good value for money too.
We really appreciate you taking the time to share your experience!
Best Regards,
The Naturewall Team
Avoid - terrible service once they have your money.
Placed an order for a very prestigious commercial fit-out, told Naturewall the absolute deadline for delivery and am now at that deadline with no product. I wish I'd read and heeded the reviews about awful service and long lead times before I placed the order. E-mails and phone calls are unanswered, I would strongly suggest looking elsewhere.
10 April 2026
Unprompted review
Reply from Naturewall
Hello,
We’re very sorry to hear about your experience and we completely understand how frustrating and stressful this situation must be - especially given the importance and deadline of your project.
This is not the level of service we aim to provide and we sincerely apologise that we’ve let you down. We have been experiencing some recent unplanned delays and while we’ve tried to be as open and honest as possible with customers who have been in touch, we’re truly sorry that this hasn’t been your experience.
We also apologise for the difficulty in reaching us. This is not acceptable and we understand how this would add to your frustration.
We would really appreciate the opportunity to look into this for you as a priority and see if there’s anything we can do to help. Please could you contact us directly with your order details so we can assist further.
Thank you for your feedback - it’s incredibly important in helping us improve.
Best Regards,
The Naturewall Team
AVOID!! PRODUCTS DONT MATCH - DISGUSTING COMPANY
Ordered walnut panels August last year, Project got delayed & needed one more panel of the same type to finish project.
Was sent something of a completely different colour/ shade which didn’t match original panels although advertised as same product.
Customer service slow & really couldn’t care less.
They claim it’s on the website that you should check and order more samples after September 2025, when really they told us after we bought a new panel that they’d changed supplier… an obvious reason why products will not now match… but they hold this information back from the public.
should you have to pay for more samples after you’ve paid for samples of the same product in the first place ? Samples are more than 5% cost of a whole panel bearing in mind!
Offered no help to try match a new panel to the others they sold us, only for us to package up new panel & post back to them for a refund. Should have refunded us regardless….
Wish we hadn’t of used this pathetic useless , lying company.
Dont bother , just use someone else…
10 April 2026
Unprompted review
Reply from Naturewall
Hi Edward,
We are truly sorry to read your review and for the frustration and disappointment you’ve experienced - this is absolutely not the experience we want for any of our customers.
We completely understand how important it is for panels to match, especially when completing an existing project and we sincerely apologise that the panel you received differed in colour and shade from your original order. We also regret that our communication and level of support left you feeling uncared for - this is not acceptable and we’re very sorry.
To provide some context (not as an excuse), there are occasions where companies may need to change suppliers. This can happen due to factors such as material availability, quality control concerns or wider supply chain disruptions. When this does occur, we appreciate that even small variations in natural materials or manufacturing processes can result in noticeable differences and we are very sorry for the impact this has had in your case.
That said, we fully acknowledge that this should have been communicated more clearly and proactively and we apologise that you were not made aware prior to purchasing your additional panel. We also understand your concerns regarding the cost of samples and how this situation has affected your trust in us.
We are very sorry that the resolution offered did not meet your expectations. We would genuinely like the opportunity to review this again (if you're interested) and see if there is anything further we can do to support you and reach a better outcome.
Thank you for taking the time to share your feedback - it’s incredibly important and will be used to improve both our communication and service going forward.
Best Regards,
The Naturewall Team
I love the products and the customer…
I love the products and the customer service was brilliant.
8 April 2026
Unprompted review
Reply from Naturewall
Hiya Nicola,
Thank you so much for your lovely feedback! We’re thrilled to hear that you love the products and had a great experience with our customer service.
We really appreciate you taking the time to share your thoughts - it means a lot to the team
Best Regards,
The Naturewall Team 🙂
Great communication and delivered as…
Great communication and delivered as expected, thanks!
31 March 2026
Unprompted review
Reply from Naturewall
Hiya Guillaume,
Thank you for your kind review! We’re really pleased to hear that you were happy with the communication and that everything was delivered as expected.
We appreciate you taking the time to share your experience - thanks again 🙂
Best Regards,
The Naturewall Team
This is now my SECOND Naturewall review…
This is now my SECOND Naturewall review on Trust Pilot. Unfortunately, I've had no choice but to rate Naturewall from 2 stars to 1 star. My first review (submitted on 17th March) was replied to by Naturewall saying my case had been "resolved". And trust me, this is so far from the truth!
I was contacted by Naturewall 8 days ago to say my panel is now in stock and will be sent out as a matter of urgency and high priority. I am yet to receive any of it! I contacted them two days ago chasing this up, but nothing.
This is the last panel required to finish my bathroom installation that has been ongoing since November last year. Because of the significant delays with Naturewall, not only have I had to constantly go back and forth to tradesman with different dates, making me look like the unreliable one, but I've had no working shower either!
Naturewall, I feel really let down and angry about all of this. I was promised my delivery between 3rd and 6th April... where is it?!
8 April 2026
Unprompted review
Reply from Naturewall
Hi Bethan,
We’re very sorry to hear about the delays and the disruption this has caused to your bathroom project — we completely empathise with you, especially after your previous experience.
Delays with us can occasionally occur due to high demand, limited stock of made-to-order products, material sourcing issues or additional quality checks before dispatch. Courier and logistics delays can also sometimes affect delivery times. While these situations are rare, we review each order individually to understand the specific cause.
We take your feedback seriously and we want to resolve this as a priority. Please contact us directly with your order details so we can investigate immediately and ensure your panel is dispatched without further delay.
Again, we sincerely apologize for the inconvenience caused and for the delays you’ve experienced. We appreciate your patience and want to make this right.
Best Regards,
The Naturewall Team
Avoid
a really bad experience, avoid.
Took order, delayed shipping twice (beyond the initial stated delay) whole process over two months.
Then agreed to refund within 10 (TEN) working days, didn't do that, we then had to chase them and were told 2-5 working days.
very poor
8 April 2026
Unprompted review
Reply from Naturewall
Hiya Simon,
We’re very sorry to hear about your experience and sincerely apologise for the delays and frustration caused throughout your order and refund process.
This is not the level of service we aim to provide and we completely understand how disappointing it must have been to experience extended delays and then further issues with the refund timescale.
If you have not yet received your refund, please do contact us directly with your order details so we can look into this as a priority and ensure it is resolved for you as quickly as possible (put Trustpilot Review in the subject line).
Thank you for your feedback - it’s incredibly important in helping us improve.
Best Regards,
The Naturewall Team
Shocking
Shocking, 1st order with Naturewall was delayed by a month and a half, then found out that I needed more panels so I very begrudgingly had to do something I thought I never would have to do again, that is ordering from them again.
Ordered in Feb, delayed to March, delayed to April and now nothing.
Save the generic trustpilot apology that the customer service team could probably recite as you seem to be using it so often and maybe start working on getting the products you sold to the customers who paid.
Update,
After being told 24th April, to which the date came and passed without any correspondence from them, I had to chase for my panels for the 6th time since ordering back in FEBRUARY.
Now the issue appears to be between their delivery company and has been postponed until the 1st of May.
I am certain I will be back here after the 1st of May to update this review again.
1 February 2026
Unprompted review
Reply from Naturewall
Hello
I’m really sorry to hear about your experience and the repeated delays — I completely understand how frustrating this must be.
Please be assured that we look into each case individually and this certainly isn’t the level of service we aim to provide. We’d really like the opportunity to review your order properly and see what’s happened here.
Delays with orders or production can occasionally happen due to a combination of factors. At busy times, high demand can lead to increased order volumes, which may impact production schedules—especially as many products are made or finished to order rather than held in large quantities. There can also be delays in sourcing materials and in some cases, additional time is needed to ensure products meet quality standards before dispatch. On top of this, courier and logistics networks can experience delays once orders leave the warehouse. While these situations are not typical, they can sometimes affect timelines and each order is best reviewed individually to understand the specific cause.
Could you please contact us directly with your order details so we can investigate this further and work towards a resolution for you?
Thank you for bringing this to our attention and again, our sincere apologies.
Best Regards,
The Naturewall Team
Awaiting Refund
Ordered Jan with expected delivery Feb.
After date being pushed back a 4th time requested refund.
As bathroom project being left on hold I need to look at other options.
When I spoke to customer service they are completely understanding etc..
However have been waiting for refund for 14 days..
Will contact again tomorrow will also be contacting bank .
Please note for anyone having similar isdues,if you are contacting bank you need to do within 120 days for charge back..
You have longer under a section 75.
7 April 2026
Unprompted review
Reply from Naturewall
Hi Sarah,
I’m really sorry to hear about the delays and the impact this has had on your project — I completely understand your frustration.
This certainly isn’t the experience we want for our customers and we’d really like to look into this for you as a priority.
Please could you contact us directly with your order number so we can check the status of your refund and get this resolved as quickly as possible for you.
Thank you and again, our apologies for the inconvenience caused.
Best Regards,
The Naturewall Team
I ordered the pewter grey stone effect…
I ordered the pewter grey stone effect shower panels on the 25th of January. After two postponed deliveries I was assured by the customer service team they were scheduled to come between the 3rd and the 6th of April. They have still not been received with no communication saying they are either on there way or will be delayed again. Severely disappointed.
7 April 2026
Unprompted review
Reply from Naturewall
Hi Samuel,
I’m really sorry to hear about your experience — that’s certainly not the standard we aim to provide.
Please could you send us your order details so we can investigate this further? If your order hasn’t arrived, we’ll make sure this is put right for you.
Thank you for bringing this to our attention and again, our apologies for the inconvenience caused.
Best Regards,
The Naturewall Team
Scam site
Scam site. Made an order and they faked shipping info. Nothing arrived, non-responsive customer service.
Got the company on the phone and they have sent another shipment. Awaiting delivery of it will update my review if it ever arrives. Will have been a three week delay and multiple instances of weak support from them. Nothing offered to fix this just eventually delivery of the items they said were in stock when I bought them 8 weeks ago.
7 April 2026
Unprompted review
Reply from Naturewall
Hi Harry
We’re sorry to hear this. We want to reassure you that we are not a scam site and do not provide fake shipping information.
It looks like something may have gone wrong with your order or the tracking and we’d like to resolve this as quickly as possible. Please send us your order details so we can investigate and put this right for you.
Apologies for the inconvenience caused.
Best Regards,
The Naturewall Team
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