I got booked in really quickly and was advised of the timescale it took to replace the windscreen, I was not waiting too long and was given aftercare advice. It was professional from start to finish.
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... See more
Company replied
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... See more
Company replied
Guy fitting windscreen was great. Unfortunately the planning lead up to this dates confusing as told to take to branch but booked in at house.
Company replied
Company details
About National Windscreens - York
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, United Kingdom
- 01904-295-015
4.4
Excellent
620 reviews
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All good thank you
Kept to appointment time and kept me informed of progress. Used OEM replacement windscreen. Left vehicle tidy. All good thank you.
24 July 2025
Reply from National Windscreens - York
We're happy to hear that the service met your expectations! It's great to know that we kept you informed and used an OEM replacement windscreen. Thank you for your positive feedback.
Reply from National Windscreens - York
We appreciate you taking the time to share your thoughts. We are so happy to hear our communication was excellent and service was prompt.
Very efficient service with two very…
Very efficient service with two very friendly, helpful employees
21 July 2025
Reply from National Windscreens - York
We appreciate you taking the time to leave us this positive feedback! We're happy to hear you received efficient service from our friendly employees.
The engineer was very polite and…
The engineer was very polite and helpful with any questions I had, would recommend.
10 July 2025
Reply from National Windscreens - York
We're happy to hear that the engineer was polite and helpful and that they were able to answer your questions. We appreciate your recommendation and your feedback!
Reply from National Windscreens - York
We appreciate you sharing your experience with our excellent and quick service! Thank you for your positive feedback regarding our work.
Good job but communication could be better
When inspected repair was not an option so date for a replacement was quickly arranged. Weather prevented replacement and a new date was required however I had to call twice to establish a new date. The job itself was done quickly and efficiently with good communication on the day.
8 July 2025
Reply from National Windscreens - York
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - York
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Excellent customer service and pleasant…
Excellent customer service and pleasant personnel
8 July 2025
Reply from National Windscreens - York
We appreciate you sharing your positive experience! We are delighted you found our personnel pleasant and our customer service excellent.
Reply from National Windscreens - York
We're happy to hear that we met your expectations with our promptness and quality work. Thank you for your positive feedback!
Mini windscreen replacement…
The 2 windscreen fitters contacted me on the day of the windscreen replacement and arrived on time.
The windscreen was fitted OK but in removing the old screen they broke the trims on the A pillars necessitating me to have to purchase 2 new ones. I wa told they are prone to breaking. When fitting a new screen to a Mini, new A pillar trims should be supplied and fitted as part of the windscreen replacement as it is done through the insurance anyway. The good thing was that the screen cost was less than the insurance excess so it did cost me less.
4 July 2025
Reply from National Windscreens - York
We appreciate you taking the time to share your experience. We're glad the fitters were punctual and the windscreen replacement was cheaper than your excess. We're sorry the A pillar trims broke during the removal of the old screen, and we'll review this feedback to see how we can improve our processes.
Still have glass in the rear door seals…
Still have glass in the rear door seals that rattles when opening and shutting.
Poor workmanship
4 July 2025
Reply from National Windscreens - York
We regret to hear about the glass in the rear door seals and the rattling. We appreciate your feedback and will review our workmanship.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Great communication and standard of…
Great communication and standard of work, dealt with Steve was professional all the way through in sorting the windows and windscreen on my car, brilliant team
4 July 2025
Reply from National Windscreens - York
We appreciate your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the communication and standard of work. We are glad that we could provide a positive experience for you.
The repair & service was excellent and…
The repair & service was excellent and your fitter was very professional . Thank you . Arthur @selby glass
25 June 2025
Reply from National Windscreens - York
We appreciate you sharing your positive experience. We're so glad to hear that you were pleased with the repair and service, and that our fitter was professional.
Reply from National Windscreens - York
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service quick and professional.
The man who fixed our windscreen was…
The man who fixed our windscreen was very friendly
25 June 2025
Reply from National Windscreens - York
We're happy to hear that the technician provided friendly service during your windscreen repair. Thank you for your positive feedback; it means a lot to us.
Windscreen replacement very…
Windscreen replacement very satisfactory and took less time to do than I thought. Distance we needed to travel from Thirsk made it take up most of a day.
17 June 2025
Reply from National Windscreens - York
We're happy to hear that your windscreen replacement was satisfactory and completed quickly. We acknowledge the distance from Thirsk made it a long day for you, and appreciate your feedback.
Gave me a quote that was reasonable
Gave me a quote that was reasonable, arrived on time and even informed me an hour before arriving. The technician did a good job and was done in less than an hour.
17 June 2025
Reply from National Windscreens - York
We're happy to hear that you had a positive experience! We appreciate you mentioning the reasonable quote, punctuality, and efficient service. Thank you for your feedback.
Reply from National Windscreens - York
We appreciate you sharing your feedback regarding our speedy replacement and great service! Thank you for your positive experience.
Reply from National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very good service and tidy finish to my…
Very good service and tidy finish to my car polite person a credit to your company.
10 June 2025
Reply from National Windscreens - York
We appreciate your positive feedback! We're happy to hear you received very good service, a tidy finish, and polite interactions. Thanks for your comments.
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