Done a very nice job on my front window screen.

Waited a MONTH to get my rear van windows replaced. When fitted windows not straight, messy glue leaking out from bottom of window and so many deep scratches in paintwork around window. They guys say it will all be sorted but I've waited a month already; so disappointing.

Time on the job was well under time they gave me, very polite car was clean and tidy very reliable fitter would use the company again Excellent!😀

It was easy and on time

Took several days to get my glass.
Beautifully fitted, however, the technician left a considerable amount of glass on the drive after “cleaning up”

Windscreen replaced and car paintwork damaged in two places. This was along the top edge of the bonnet. When I raised it as a problem, I was made to feel like I awkward. No apologies from the Worcester branch.

Helpful staff and prompt replacement completed ahead of timeline.

2nd windscreen as first was ghosting on the HUD display. National did order a different manufacturers glass which was a positive, and they tried to get a resolution. Fitter was excellent, fitting went smoothly but the new glass while fixing the ghosting, displays a warping HUD image. Trial and error and completely acceptable that they tried it but it hasn’t worked.

But I was then told that was all they could do and even although they never checked the geometry of the display, they argued that they didn’t notice any problem. I haven’t brought the car back in as they haven’t asked and this is now an escalation which seems to be going back to booking team when clearly, there’s a need for technical advice. I have checked the screen against an OE screen at the dealers and they confirm it’s not suitable. The difference is immediately noticeable.

National seem ro have run out of ideas after 2 windscreens and want me to accept something that’s clearly not fit for purpose. They can’t provide any part number for the windscreen fitted, so I can’t go to the manufacturer either.

I know this will get resolved as my insurer will step in, but I’ve now wasted many hours and 2 round trips only to be hit with “computer says no”. Not good enough.

After a last minute cancellation by national windscreens this appointment went very well
Staff very friendly and helpfull

National Windscreens have done an excellent job for us in replacing our windscreen. The communication between National Windscreens and us has been first class from when Donna booked us in, reminders and finally technicians letting us know when they will arrive. Ben and Nathan did a brilliant job in a very professional manner. They were extremely polite and I had every confidence in them.

Excellent service.. very good deal.polite staff

Windscreen replaced efficiently with no apparent issues. My car was returned to me ahead of schedule and in good order.

There was no option of a home replacement. The only option was to travel some distance and wait for over 3 hours.

STILL no window replacement: Over a week after reporting my claim, National Windscreens still hasn’t sourced the privacy glass for the rear barn doors of my VW T5.1.

I submitted all the required photos and information on the day I reported the claim. I’ve chased repeatedly (Friday, Monday and Tuesday), yet I’m still no closer to having the windows replaced or even being given a date.

To make matters worse, this week the person dealing with my case was asked whether the glass was clear or privacy glass - even though I’d already provided that information a week earlier. That unnecessary delay has cost another week.

Out of curiosity, I found the correct glass myself online in five minutes, yet I’ve been told National Windscreens can’t purchase from that supplier.

I’m supposed to be a priority customer, but I feel completely forgotten. My van has been left insecure for over a week, keeping it safe is a constant worry, and I’m now at real risk of having to cancel my summer holiday because I don’t know when this will be resolved.

Very disappointing service.

They have repair my windscreen looks fine but my rain sensor and lane assist doesn't work so im not satisfied

Great communication. Was able to track them. Staff were so down to earth.

Good service, good communication and friendly.