Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... See more
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Location
Switch locationUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... See more
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Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... See more
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Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... See more
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Company details
About National Windscreens - Wolverhampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, United Kingdom
- 01902-581-153
4.2
Great
320 reviews
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The young lad was very respectful and…
The young lad was very respectful and did my window screen fast and even cleaned all the screen for me thank you
21 December 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff were lovely and friendly
Staff were lovely and friendly, offered me a drink whilst I waited for windscreen fit. Reliable and quick for repairs. Couldn't fault anything 😁. This was my first time booking anything like this through my insurance and as a new driver, they showed me the work what they were going to complete which gave me confidence if this ever occurred again.
11 December 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Very helpful, polite and kind at all stages of the replacement from the booking to the final handing back of the car.
5 December 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Polite and helpful staff.
Polite and helpful staff.
Work was done ahead of time.
However, the site is in the middle of an industrial estate and for longer repairs as mine was the customer Facilities are poor.
29 November 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They was quicker than they estimated,
They was quicker than they estimated,
Kept me warm on a heated room while I waited and was friendly and easy to communicate with, car was left clean and tidy, thanks
30 November 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Super efficient
The personnel, especially "elvis", were brilliant.
The replacement windscreen fitted swiftly and efficiently and keys returned in a very short space of time.
Definitely recommend these guys for replacement windscreens, they were awesome
24 November 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent customer service
Excellent customer service with arrival in the alloted time. The glass technician informed me of the risks involved regarding the stone chip repair prior to starting the work. The repair went smoothly and was a success.
22 November 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Lovely guys at the garage but lack of…
Lovely guys at the garage but lack of communication on the phones and texts as I didn't even know what time to bring my car in or how long it would take
16 November 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
very professional service
14 November 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very fast and great service
10 November 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
My appointment was for 10.30 and they…
My appointment was for 10.30 and they didn't start work on my car until 12.00
7 November 2023
Reply from National Windscreens - Wolverhampton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Friendly and efficient
31 October 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Only went them as my insurance only…
Only went to them as my insurance only allowed them, defiantly will not be doing it again car was left filthy hand marks all down the pillars and ceiling the person who installed it did not put my window trims back in correctly and also the cowl tray, they never even clicked it on to the window which then resulted in rain going through the gap the following night during a storm absolutely terrible service.
27 October 2023
Reply from National Windscreens - Wolverhampton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant experience
Ryan was brilliant. He was really quick. Explained everything to me in detail including aftercare. He couldn’t have been more polite or more personable.
27 October 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Made a very good job of replacing the…
Made a very good job of replacing the windscreen however there was debris left on the upper dashboard. Still it was easy enough to clear up.
26 October 2023
Reply from National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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