My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.
Company replied
Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... See more
Company replied
Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... See more
Company replied
The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... See more
Company replied
Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear that our technician could conveniently meet you at your workplace and provide prompt, reassuring, and helpful service. Thank you for taking the time to share your wonderful feedback with us!
Prompt and Quality Service
My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.
30 September 2026
Reply from National Windscreens - Weston-super-Mare
We are glad you enjoyed your experience at our location and that our team took great care of you. We appreciate your positive feedback about the quick turnaround and are happy to hear your new display has been working flawlessly.
Super happy
Lovely Staff! Fast appointment and servicing. Great customer care for any queries.
19 September 2026
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear that you found our staff lovely and that you experienced fast appointments and servicing. It's wonderful to know you received great customer care for your queries. Thank you for your wonderful feedback!
The job itself was done quickly and…
The job itself was done quickly and professionally. The reason for the low score was I turned up at 08:30 nobody there, called the number on the building and found out the technician had changed my time to 1pm, despite the text the day before saying 08:30. Bad comms from the site, but handled well by the customer service team.
22 September 2026
Reply from National Windscreens - Weston-super-Mare
We appreciate your feedback and are pleased to hear the job was done quickly and professionally. We sincerely apologize for the miscommunication regarding your appointment time and the inconvenience this caused. We are glad our customer service team was able to assist you.
Reply from National Windscreens - Weston-super-Mare
We are so pleased to hear that we did a great job, and that our service was both fast and efficient. We truly appreciate your positive feedback!
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear that the work was completed quickly and without any fuss, and that you consider it a perfect job. Thank you for your wonderful feedback!
Great service
Although the wait for an appointment was long, the customer service was fantastic. The appointment was easy to book with reminders of the appointment given. The member of staff was polite, efficient and explained everything in detail.
9 September 2026
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear that despite the wait for an appointment, you found our customer service fantastic! It's wonderful that booking was easy with helpful reminders, and that our staff member was polite, efficient, and explained everything in detail.
Excellent service
Excellent service, windscreen replaced quickly, car now looks as good as new. Staff were polite and friendly.
23 August 2026
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear you received excellent service and that your windscreen was replaced quickly. It's wonderful that your car looks as good as new and that our staff were polite and friendly.
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear that you found the person who repaired your windscreen to be lovely. Thank you for your wonderful feedback!
Staff is good.
7 August 2026
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Weston-super-Mare
We are sorry to hear that the repair did not meet your expectations and that the crack is still visible. We are committed to ensuring our work is satisfactory.
Excellent service
Excellent service. Polite and efficient operative. Could not fault the service
14 July 2026
Reply from National Windscreens - Weston-super-Mare
We're so pleased you experienced excellent service and found our operative polite and efficient. Thank you for your wonderful feedback!
Top Quality service, excellent customer service
I've been amazingly treated by your branch in Weston-super-Mare. Top quality job, totally recommend if you need your windscreen replaced. Excellent experience, thank you!
21 July 2026
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear you were amazingly treated by our branch! It's wonderful that you received a top-quality job and had an excellent experience with your windscreen replacement. We truly appreciate your recommendation!
First class service from technician Rob.
17 July 2026
Reply from National Windscreens - Weston-super-Mare
We are so glad to hear you received first-class service. We appreciate your kind words.
Experience fitter felt car was in good…
Experience fitter felt car was in good hands inwhich it was,very satisfied
11 July 2026
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear that you felt your car was in good hands and that you were very satisfied with the experience. Thank you for your kind feedback!
Reply from National Windscreens - Weston-super-Mare
We are so pleased to hear that you had such a positive experience and found our team to be polite and helpful. Thank you for your kind recommendation!
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear that our team was great and that you found the process really simple. Thank you for your kind feedback!
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I highly recommend it.
Honestly, I encountered an extremely polite team that demonstrated professionalism and reliability, the windscreen was replaced, and the car was ready sooner than I expected.
25 June 2026
Reply from National Windscreens - Weston-super-Mare
We're so pleased to hear that you encountered such a polite, professional, and reliable team. It's wonderful that your windscreen was replaced and your car was ready sooner than expected!
Replacement windscreen
Was unable to be fitted at home due to weather so went to garage friendly staff fitted within an hour and had new wipers aswell
4 June 2026
Reply from National Windscreens - Weston-super-Mare
We're so glad our team could assist you at our garage, especially with the unexpected weather. We appreciate your kind words about our friendly staff and efficient service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.