The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact custo... See more
Company replied
Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
Company replied
The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time. However, when we collected the vehicle which was at the end of the day,... See more
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Smooth experience in booking and getting the work done. I had a new windscreen fitted in the Watford branch. Great staff.
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Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
786 reviews
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Easy re-scheduling. Friendly, efficient technician
The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact customer support each time.
On the day of the appointment, I could track the technician's progress online. I received a call from the office providing a time frame for the technician's arrival. The technician also called to confirm his arrival time. He arrived as scheduled and informed me that he was outside by my car. I handed him my keys and chose to stay and observe the process. He engaged in friendly conversation while preparing to replace the windscreen. He was meticulous at each step of the procedure: dismantling, gluing, and heavy lifting, and he installed the new windscreen in approximately an hour and a half. The same day, I received a copy of the job note form, which included all pre- and post-photos.
23 July 2026
Unprompted review
Reply from National Windscreens - Watford
We are so pleased to hear that our online rescheduling process was straightforward and convenient for you. It's wonderful to know that the tracking, communication from our office, and the technician's call helped ensure a smooth experience. We're especially glad to hear about the technician's meticulous work and friendly demeanor.
Windscreen match was not Like to Like
The windscreen match was not Like to Like as the replacement missed Acoustic hearing specification. Otherwise the service and staff was superb!
14 August 2026
Reply from National Windscreens - Watford
We're sorry to hear that the replacement windscreen didn't meet the acoustic specifications you expected. We appreciate you bringing this to our attention and value your feedback on our service and staff. We will look into this.
Highly Recommended
Smooth experience in booking and getting the work done.
I had a new windscreen fitted in the Watford branch. Great staff.
9 August 2026
Reply from National Windscreens - Watford
We're so pleased to hear you had a smooth experience with both the booking and the work done at our Watford branch. It's wonderful that you found our staff to be great!
Reply from National Windscreens - Watford
We're so pleased to hear that your appointment was on time and efficient, and that our staff were polite and kept you informed. Thank you for your wonderful feedback!
The gentleman replaced my BMW…
The gentleman replaced my BMW windscreen in a lot less time than I expected - about 1 hour. And he was working alone !
5 August 2026
Reply from National Windscreens - Watford
We're so happy to hear our technician provided such efficient service for your BMW windscreen replacement! We appreciate your kind words.
Replaced my windscreen but broke my…
Replaced my windscreen but broke my windscreen wipers
28 July 2026
Reply from National Windscreens - Watford
Thank you for your feedback regarding your recent windscreen replacement. We are very sorry to hear about the issue you experienced with your windscreen wipers. Please contact our customer relations team so we can investigate this further for you.
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very happy with the service received
20 July 2026
Reply from National Windscreens - Watford
We are so pleased to hear that you were very happy with the service you received. We truly appreciate your kind words and positive feedback!
Everything was handled efficiently and…
Everything was handled efficiently and courteously.
24 July 2026
Reply from National Windscreens - Watford
We're so pleased to hear that everything was handled efficiently and courteously for you. Thank you for your wonderful feedback!
Absolutely no manners.
Absolutely no manners whatsoever.
My appointment was scheduled for 8:00am, so I arrived at 8:00 as instructed. I saw a member of staff opening the door and approached him. He immediately said, “We don’t open until 8:30.”
I replied, “Yes, that’s fine. I’m only wanted to mention it that my appointment confirmation says 8:00.” He repeated, “We don’t open until 8:30.”
Again, I explained that I understood, but that the appointment I had been given was for 8:00am. Instead of acknowledging the mistake or apologising for the confusion, he simply kept repeating the same thing in a rather rude and dismissive way, he did that four times in a row like a broken record.
It was quite obvious that he was getting joy out of this, and he really wanted to trigger a reaction, which of course did not happen. When I walked in 30 minutes later, another customer walked in, they attended the other one first.
The whole interaction felt disrespectful and unprofessional, almost as if he was mocking the situation rather than trying to help. The customer service experience was genuinely awful.
25 July 2026
Reply from National Windscreens - Watford
We are very concerned to read about your recent experience and the interaction you had with a member of our staff. We sincerely apologize for the confusion regarding your appointment time and the disrespectful manner in which your concerns were addressed. This is certainly not the standard of customer service we aim to provide, and we understand how frustrating and unwelcoming this must have felt. We are taking your feedback very seriously and will be reviewing our scheduling procedures and staff training to ensure such incidents are not repeated. We appreciate you bringing this to our attention.
Sergio is a Diamond
Sergio the fitter was a credit to his employers, he alerted me to his ETA and was personable, professional and really helpful. I was surprised at how young he was, he has obviously had good training. His customer service skills are excellent.
25 July 2026
Reply from National Windscreens - Watford
We're so pleased to hear about your positive experience! It's wonderful that our team member alerted you to their ETA and was personable, professional, and helpful. We're glad their customer service skills were excellent.
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Watford
We are so pleased to hear that you found our service to be very quick and professional. We truly appreciate your positive feedback!
Great service
16 July 2026
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Awful... Closed early before returning my car
They took my car for a windscreen replacement. They closed the office 45 minutes before the published closing time leaving me stranded and unable to collect my car. There was no notification and despite promising to deliver the car the next day, they didn't do so leaving my car stuck for 3 days. On top of that it was filthy inside when it was returned.
Customer service and branch manager utterly useless.
14 July 2026
Reply from National Windscreens - Watford
We are truly sorry to hear about the extremely frustrating experience you had with your recent windscreen replacement. We understand how upsetting it must have been to be stranded, to have your car delayed for three days, and then to receive it in a dirty condition. We are reviewing this internally to improve our service.
The booking system was easy and quick…
The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time.
However, when we collected the vehicle which was at the end of the day, the inside of the windscreen hadn't been cleaned at all well, with surface marks over a lot of the screen and the remainder of stickers/labels, hence the four and not five stars.
9 July 2026
Reply from National Windscreens - Watford
We're pleased to hear that our booking system was easy to use and that the service was generally good, with your vehicle ready on time. We sincerely apologize for the condition of the windscreen upon collection and appreciate you bringing this to our attention.
Windscreen repair was very good
Windscreen repair was very good. Polite staff and job done within an hour. Very pleased and would use you again and recommend your company.
18 July 2026
Reply from National Windscreens - Watford
We're so pleased to hear your windscreen repair was very good and completed within an hour. It's wonderful that our staff were polite, and that you would use us again and recommend our company!
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick and efficient staff were friendly…
Quick and efficient staff were friendly and helpful
16 July 2026
Reply from National Windscreens - Watford
We're so pleased you found our staff quick, efficient, friendly, and helpful. Thank you for your wonderful feedback!
Quick and efficient
Quick and efficient . Good communication throughout.
Only problem was having to wait two weeks for an appointment
16 July 2026
Reply from National Windscreens - Watford
We're delighted to hear that you found our service quick and efficient, and that our communication met your expectations. We understand your frustration regarding the wait for an appointment and appreciate your patience.
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