All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... See more
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My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... See more
Company replied
Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way. Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice... See more
Company replied
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
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Company details
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.6
Excellent
387 reviews
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My National experience....
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my car the technician gave me some advice about the care of the screen. Overall I was very happy with the service I received & I would gladly recommend National to my friends and family.....
9 October 2026
Reply from National Windscreens - Scunthorpe
We are thrilled to hear that your experience was so positive and hassle-free from booking online to picking up your vehicle. It is wonderful to know our technician kept you informed and provided helpful advice for aftercare. Thank you so much for your kind words and for recommending our service to your friends and family!
All the staff were great
All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait...
One good thing about not having a better customer waiting area is I had a lovely English breakfast at the Range. So on second thoughts, skip the better customer area, just tell non Scunthorpean's "The breakfast is great at the Range"
3 October 2026
Reply from National Windscreens - Scunthorpe
Thank you for the fantastic five-star rating and the positive feedback regarding our team and installation work. We appreciate your constructive thoughts about our waiting space, as well as your humorous recommendation for nearby breakfast options for out-of-town visitors.
Good service and easy booking service…
Good service and easy booking service remended
26 September 2026
Reply from National Windscreens - Scunthorpe
We're so pleased to hear that you experienced good service and found our booking process easy to use. Thank you so much for your wonderful feedback and recommendation!
Excellent service
27 September 2026
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
It was fixed really quickly back on the…
It was fixed really quickly back on the road in under two hours. Pretty much painless & that's how I like it.
12 September 2026
Reply from National Windscreens - Scunthorpe
We're so pleased to hear that your vehicle was fixed quickly and that you were back on the road in under two hours. It's wonderful to know that the process was pretty much painless for you!
Very friendly staff
Very friendly staff . Communication was excellent. Everything explained to me and all questions answered.
I would definitely use the scunthorpe centre again and highly recommend them .
16 September 2026
Reply from National Windscreens - Scunthorpe
We're so pleased to hear that you found our staff very friendly and communication excellent! It's wonderful that everything was explained and all your questions were answered. We truly appreciate your high recommendation!
Great service
Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way.
Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice given with regards washing etc. great service - Thank you
10 September 2026
Reply from National Windscreens - Scunthorpe
We're so pleased to hear about your positive experience! It's wonderful that our online booking process was convenient and that our team member was polite, friendly, and provided great advice. We're glad the replacement looks great and that you had no issues.
Reply from National Windscreens - Scunthorpe
We are so pleased to hear that you experienced friendly staff and efficient service. Thank you for your wonderful feedback!
Reply from National Windscreens - Scunthorpe
We're so pleased to hear that you found our service to be very good and our professionals excellent. Thank you for your wonderful feedback!
Well mannered well dressed and very…
Well mannered well dressed and very kind and professional fitters that were accommodating and did a first class job..
3 September 2026
Reply from National Windscreens - Scunthorpe
We're so pleased to hear that our fitters were well-mannered, well-dressed, and very kind and professional. It's wonderful to know they were accommodating and did a first-class job!
Great service
3 September 2026
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Scunthorpe
We're so pleased to hear that you found our service super helpful and fast, and that you are really happy with your experience. Thank you for your wonderful feedback!
Reply from National Windscreens - Scunthorpe
We're so pleased to hear that you received perfect service and that your problem was explained and solved quickly. Thank you for your wonderful feedback!
The courtesy and quality of service
The courtesy and reassurance attitude of staff, as well as quick and quality service.
23 August 2026
Reply from National Windscreens - Scunthorpe
We're so pleased to hear that our staff provided courtesy and reassurance, and that you received quick and quality service. Thank you for your wonderful feedback!
Reply from National Windscreens - Scunthorpe
We are so pleased to hear that you found our service to be brilliant and that we were very good and efficient. We truly appreciate your positive feedback!
Reply from National Windscreens - Scunthorpe
We are so pleased to hear that you experienced great work and excellent customer service! Thank you for your positive feedback.
Fast professional service carried out…
Fast professional service carried out by welcoming friendly staff.
21 July 2026
Reply from National Windscreens - Scunthorpe
We're so pleased you experienced fast, professional service and found our staff welcoming and friendly. Thank you for your wonderful feedback!
couldn’t complete the work on the day…
couldn’t complete the work on the day it was booked and taken in, did it the next day early morning. left bits of glass all in the car!
31 July 2026
Reply from National Windscreens - Scunthorpe
We are truly sorry that we could not complete the work as scheduled and for the glass left in your car. We are reviewing our procedures to prevent this.
Good communication good technicians.
21 July 2026
Reply from National Windscreens - Scunthorpe
We are so pleased to hear that you experienced good communication and that our technicians were good. We truly appreciate your positive feedback!
Simple process to book car in online
Simple process to book car in online
Staff friendly and helpful
21 July 2026
Reply from National Windscreens - Scunthorpe
We're so pleased you found the car booking process simple and that our staff were friendly and helpful. Thank you for your wonderful feedback!
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