5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... See more
Company replied
Location
Switch locationUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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See what reviewers are saying
They were quick and very friendly. Highly recommend the guys in the Reading depot. Only issue is that when booking in my car originally would have been better if the call centre realised that due to... See more
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Replacing the screen on the day all done with no fuss and job looks great. Only complaint is that it took best part of 2 weeks to fix a crack that made driving my car dangerous because of the position... See more
Company replied
I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... See more
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Company details
About National Windscreens - Reading
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, United Kingdom
- 0118-336-0067
4.7
Excellent
642 reviews
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Very unpleasant experience with them…
Very unpleasant experience with them where I sent my wife for a windscreen replacement and she didn't feel welcomed at all.
At the day of the service I received notification on the link saying zero outstanding balance and after the installation by 1 week they called to ask for a payment of 110£, where I just replaced my other car with same windscreen just for 60£ fees.
26 August 2026
Reply from National Windscreens - Reading
We are truly sorry to hear about your wife's unpleasant experience and that she did not feel welcomed. We also regret the confusion and frustration regarding the payment for the windscreen replacement. We are reviewing this internally to improve our service.
The best out of an unfortunate situation
The technician arrived with a broken windscreen, meaning that the car was not driveable for another day & was messing up with my plans. But, the technician was well mannered, helpful and tried to make the best out of an unfortunate situation. Customer service was good.
26 August 2026
Reply from National Windscreens - Reading
We sincerely apologize for the inconvenience caused by the broken windscreen and the disruption to your plans. We appreciate your understanding and kind words about our technician's helpfulness and our customer service.
Easy to book appointment
Easy to book appointment, reception gave all relevant information and timely installation.
25 August 2026
Reply from National Windscreens - Reading
We're so pleased you found it easy to book your appointment and that our reception team provided all relevant information. It's great to hear about the timely installation! Thank you for your wonderful feedback.
Damaged my car arches
Not great , my car paint had been damaged on two side of arches with glue , which had removed my lacker on the surface . Plus my Radio / GPS which sticked to glass had been 1 damaged off 4 . I been told the manager will contact me to rectify the paints issue . So far no one contacted . I will be raising this with insurance company .
19 August 2026
Reply from National Windscreens - Reading
We are truly sorry to hear about the damage to your car's paintwork and the issue with your radio/GPS unit. We understand your frustration regarding the lack of contact from a manager to resolve the paint issue. We are investigating this matter to understand what went wrong.
Reply from National Windscreens - Reading
We are so pleased to hear that you experienced good and efficient service. We truly appreciate your positive feedback and kind words!
Reply from National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Reading
We are so pleased to hear that you were well pleased with the brilliant service you received. We truly appreciate your kind words and positive feedback!
Had to wait over 2 weeks to have…
Had to wait over 2 weeks to have windscreen replaced, but did a good job I was pleased with.
17 August 2026
Reply from National Windscreens - Reading
We're glad to hear you were pleased with the quality of the windscreen replacement. We understand that waiting two weeks for the service was inconvenient, and we appreciate your patience.
When the work was finished the manager…
When the work was finished the manager explained that I would need to avoid cleaning the car for 72 hours to give the sealant time to set which was fine . However on driving home I discovered that the inside of the screen was very dirty with numerous streaks. I had to clean the whole interior of the screen with a wash leather as they would not wipe away with a cloth. Quite disappointing.
13 August 2026
Reply from National Windscreens - Reading
We appreciate your feedback and are truly sorry to hear about the streaks and dirt on the inside of your screen after the work was completed. We understand your disappointment and the inconvenience of having to clean it yourself. We will review our procedures to ensure this does not happen again.
Great professional service
Great professional service, called to update on estimated arrival time. Quick and clean workers. Would highly recommend.
9 August 2026
Reply from National Windscreens - Reading
We're so pleased to hear you received great professional service and that we kept you updated on our arrival time. It's wonderful to know our workers were quick and clean, and we truly appreciate your recommendation!
Great service
Great service, dropped car off, staff very polite and did a great job can't fault smooth from start to finish
13 August 2026
Reply from National Windscreens - Reading
We're so pleased to hear that you experienced great service and that our staff were polite. It's wonderful to know that everything was smooth from start to finish!
Reply from National Windscreens - Reading
We're so pleased to hear that our fitter did a great job and left your car in very clean condition. Thank you for your wonderful feedback!
5 stars service from beginning to end
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen for my dash cam. The great service and thoughtfulness aren’t gone unnoticed. Very happy with the service!
7 August 2026
Reply from National Windscreens - Reading
We're so pleased to hear you had a 5-star experience from beginning to end! It's wonderful that our booking system was user-friendly, and our staff were friendly and helpful. We're especially glad the thoughtful gesture with your dash cam sticker was appreciated.
Reply from National Windscreens - Reading
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
Great service & friendly staff
30 July 2026
Reply from National Windscreens - Reading
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
polite
polite, friendly and efficient in the service provided.
a pleasure to do business with the Team in reading.
21 July 2026
Reply from National Windscreens - Reading
We're so pleased to hear you found our service polite, friendly, and efficient. It's wonderful to know it was a pleasure to do business with our team. Thank you for your kind words!
I was immediately greeted warmly
I was immediately greeted warmly, which made me feel at ease. Very helpful and welcoming.
1 August 2026
Reply from National Windscreens - Reading
We're so pleased you felt at ease and found our team helpful and welcoming right from the start. Thank you for your wonderful feedback!
Windscreen replaced
Technician arrived on time. Nice guy who explained everything and did the work well.
30 July 2026
Reply from National Windscreens - Reading
We're so pleased to hear that our technician arrived on time, was a nice guy who explained everything, and completed the work well. Thank you for your kind feedback!
Very good service.
Very good service.
A little scratch on the windscreen so but no problem.
Thank you
mr proyart
21 July 2026
Reply from National Windscreens - Reading
We're glad to hear you received very good service. We also appreciate you bringing the small scratch on the windscreen to our attention, and we're happy it wasn't a problem for you.
A mixed bag!
Replacement of windscreen - excellent.
Communication prior to replacement -poor.
Phone not answered, no idea of timescale.
25 July 2026
Reply from National Windscreens - Reading
We appreciate your feedback. We're glad the windscreen replacement was excellent. We apologize for the communication issues and will improve our response times.
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