Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
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Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... See more
Company replied
Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... See more
Company replied
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... See more
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Company details
About National Windscreens - Oswestry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, United Kingdom
- 01691-450-028
4.9
Excellent
349 reviews
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No response
Been trying to get through for several hours on the 24hr helpline, just goes to some lovely music, not much help though. Answering the phone would be a bonus!!
13 May 2025
Unprompted review
Reply from National Windscreens - Oswestry
We understand your frustration with the helpline. We are committed to providing excellent customer service and are working to improve our response times. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Speedy Friendly Service
24 April 2025
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Oswestry
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service great and our staff friendly and helpful.
the guys were polite
the guys were polite, informed me how long it would take & was offered refreshments whilst i waited, easy place to find, would recommend.
25 April 2025
Reply from National Windscreens - Oswestry
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service, and we're happy to know our team was able to assist you. Thank you for choosing us and for your recommendation.
Reply from National Windscreens - Oswestry
Thank you for your kind words. We're glad to hear you had a positive experience with our service. We appreciate your feedback and will continue to strive for excellence.
Reply from National Windscreens - Oswestry
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service great, fast, efficient, and friendly. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Reply from National Windscreens - Oswestry
We're delighted to hear that you had a positive experience with our fitter. Their friendliness and expertise are truly appreciated. We strive to provide excellent service and are glad you were satisfied.
Very efficient and polite service
30 March 2025
Reply from National Windscreens - Oswestry
Thank you for your kind review! We're delighted to hear that you found our service efficient and polite. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Excellent service by the Oswestry…
Excellent service by the Oswestry National Windscreens. Polite and quick service. Couldn’t fault them.
28 March 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and found the team to be polite and efficient. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Did a great job and didn't take long
22 March 2025
Reply from National Windscreens - Oswestry
We appreciate your kind words and are glad to hear you were satisfied with the service.
Excellent fitting in Oswestry
Every windscreen fitting I’ve had at National Windscreens Oswestry has been excellent. You cannot fault any aspect of their work. I always have full confidence when I know it’s the Oswestry branch carrying out the work! 👍👍
15 March 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you've consistently had excellent experiences with our Oswestry branch. We appreciate your trust and confidence in our team and will continue to strive for excellence in all that we do.
Reply from National Windscreens - Oswestry
Thank you for your kind words! We're delighted to hear you found our insurance process easy to navigate. We strive to make the experience as smooth as possible for our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
A very good experience
A very good experience. Courteous and knowledgeable people. Couldn’t have asked for better.
26 February 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words. We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your recognition of our efforts.
Reply from National Windscreens - Oswestry
We appreciate your kind words. We strive to provide excellent service and are glad you found our team efficient, friendly, and hospitable.
They turned up on time and were done…
They turned up on time and were done really quick and left no mess
14 February 2025
Reply from National Windscreens - Oswestry
We're so glad to hear that you were happy with the service. We appreciate your kind words and feedback.
Reply from National Windscreens - Oswestry
Thank you for your kind words! We're delighted to hear you found our staff friendly and that the work was completed quickly and efficiently. We appreciate your feedback and are committed to providing the best possible service to our customers.
Friendly staff at Oswestry Branch
Friendly staff at Oswestry Branch who kept me updated with times until work completed and also made me a nice cup of coffee.
14 February 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words. We are delighted to hear you had a positive experience and that our staff were helpful. We appreciate your feedback and are glad you enjoyed your visit.
National windscreens
Helpfully
Efficient
Quick
On time
Polite
Answered all questions
Job well done
11 February 2025
Reply from National Windscreens - Oswestry
We're thrilled to hear about your positive experience. It's wonderful to know that our team was able to provide you with efficient, timely, and courteous service. We value your feedback and appreciate you taking the time to share it.
Excellent service
Excellent service, friendly atmosphere,even got a coffee whilst I waited. Couldn’t be happier.
Oswestry Branch
11 February 2025
Reply from National Windscreens - Oswestry
We're thrilled to hear about your positive experience! It's wonderful to know you enjoyed the friendly atmosphere and excellent service. We're glad you were able to relax with a coffee while you waited.
Excellent service
Excellent service i arrived ten minutes early and was greeted by a very polite and friendly gentleman who explained everything to me and showed me to a nice warm waiting room. My windscreen was mended exactly on time and again everything was explained to me! 10/10 fabulous thank you highly recommended
4 February 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you were impressed with the friendly and helpful service you received from our team. It's wonderful to know that you were made to feel comfortable and informed throughout the process. We strive to provide excellent service, and it's great to know that we met your expectations. We appreciate your recommendation and will share your feedback with our team.
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