Recieved a windscreen replacement in the Omagh shop. They couldn’t be more helpful and dead on, and were very accommodating to me. A great team who had the windscreen replaced quicker than expected. R... See more
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Very good choice for appointments unlike other similar companies. However on recipet of the car I found a lot of debris on the dash and inside the car. Overall the service was ok but could have been b... See more
Company replied
Booking method was very easy, national windscreens kept in good contact via appointment messages etc. straight forward on day.
Company replied
Easy to arrange an appointment. Speedy installation of new front windscreen which due to camera had to be fitted in the workshop about 20 minutes drive from our home - easy to find. Waiting area... See more
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Company details
About National Windscreens - Omagh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30, Gortin Road, BT79 7HX, Omagh, County Tyrone, United Kingdom
- 028-7100-1053
4.8
Excellent
131 reviews
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Really good service
Company was very accommodating and allowed me to have the session done earlier, at home, compared to when I had booked. They also didn’t mind driving to a new location so I could get a shed for them to be able to change the windscreen. Great service.
21 October 2025
Reply from National Windscreens - Omagh
We appreciate you sharing your experience. We're happy to hear that we were accommodating and completed the session at your home earlier than expected. We're also glad that driving to a new location to change the windscreen was not an issue.
Quick service
Quick service, I was told it could take up to 4 hours to complete when booking but only took 2 hours.
They didnt have the wiper parts to replace mine but was refunded the money quickly.
29 September 2025
Reply from National Windscreens - Omagh
We're happy to hear that the service was quick. We appreciate your patience regarding the wiper parts and are glad the refund was processed promptly. Thank you for your review.
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service in Omagh
Quick reply to request for windscreen
Suitable appointment
Good communication
Quick turnaround
Telephone call when car ready
Good clean job
11 September 2025
Reply from National Windscreens - Omagh
We appreciate you taking the time to share your positive experience! We're happy to hear that you were pleased with our promptness, communication, and efficient service.
Good repair job
Well informed and reminded re the day of arrival. On time and worked quietly and quickly. They were friendly. Did a good repair job.
4 September 2025
Reply from National Windscreens - Omagh
We appreciate you sharing your positive experience. We're happy to hear you were well-informed and that the repair was completed quickly and effectively by our friendly team.
Friendly staff good at there job
Friendly staff good at there job, repair carried out quickly, excellent.
7 August 2025
Reply from National Windscreens - Omagh
We appreciate your positive feedback! We're happy to hear that our friendly staff were good at their job and the repair was carried out quickly and excellently.
Reply from National Windscreens - Omagh
We're happy to hear that you had a positive experience with our team's professionalism and friendliness. Thank you for your feedback.
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
We're glad you found your experience excellent, friendly, and efficient! Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Omagh
We appreciate you taking the time to share your positive experience with our workmanship and efficiency. We're glad you were satisfied!
Great customer service
Great customer service. Courteous knowledgeable staff. Repairs started on appointment time and finished ahead of schedule.
27 June 2025
Reply from National Windscreens - Omagh
We appreciate your positive feedback! We're happy to hear that you received great customer service from our courteous and knowledgeable staff, and that your repairs were completed promptly.
Reply from National Windscreens - Omagh
We appreciate your feedback! We're happy to hear that you found our service helpful and everyone nice.
Reply from National Windscreens - Omagh
We appreciate you taking the time to share your feedback!
Reply from National Windscreens - Omagh
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide a seamless and efficient service, and we're glad you found our process hassle-free.
The omagh team were fantastic
The omagh team were fantastic.
Very accommodating and extremely friendly service. No hassle, no fuss & great service.
9 May 2025
Reply from National Windscreens - Omagh
Thank you for your kind words and positive review. We are delighted to hear that you had a great experience with our team in Omagh. We strive to provide a seamless and friendly experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your feedback.
Reply from National Windscreens - Omagh
Thank you for your kind words and for taking the time to share your positive experience. We're glad to hear that our team was able to assist you with your address change and that you found the process smooth and efficient.
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Omagh
Thank you for your kind words! We're delighted to hear you found our staff friendly and our service efficient. We strive to provide excellent customer service and appreciate your feedback.
Reply from National Windscreens - Omagh
We appreciate your kind words and are thrilled to hear that you were happy with the service provided. We strive to deliver a positive experience for all our customers.
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