The job was executed in good time and with no issues Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to re... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
everything was straightforward. staff were helpful and polite. booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be availabl... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
Company replied
I dealt with National Windscreens through my insurance company, to repair a chip. NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear w... See more
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Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
511 reviews
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The job was executed in good time and…
The job was executed in good time and with no issues
Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to reschedule my working day bringing the car to your centre
This is what I would prefer in future and would check before I purchase an insurance policy
8 October 2026
Reply from National Windscreens - Maidstone
We are pleased to hear that the work was completed quickly and without any issues. We completely understand that rearranging your work schedule to visit our branch can be inconvenient, and we appreciate your feedback regarding the preference for a mobile appointment at your workplace. We hope to make your next experience even more convenient for you.
Arrived at appointed time
Arrived at appointed time, windscreen fitted, collected car with care advice given, polite,informative and good interaction.
26 September 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that your appointment went so smoothly from start to finish! It's wonderful to know our team was punctual, polite, and provided helpful aftercare advice during your windscreen replacement. Thank you for taking the time to share your positive experience.
Very helpful staff and fitted in…
Very helpful staff and fitted in installation as to my requirements
25 September 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that our staff were very helpful and that the installation was fitted to your requirements. Thank you for your wonderful feedback!
You forgot to put on the rubber strip…
You forgot to put on the rubber strip on the top of the windscreen.
23 September 2026
Reply from National Windscreens - Maidstone
We appreciate your feedback regarding the windscreen. We are looking into this oversight immediately.
Reply from National Windscreens - Maidstone
We are so pleased to hear that you experienced good service and found our team to be nice. Thank you for your wonderful feedback and recommendation!
Good Service
I dealt with National Windscreens through my insurance company, to repair a chip.
NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear with what work he would undertake. He explained that the chip had actually been repaired before (I hadn't realised when I bought the car, as it was low down and out of line of sight). This meant that the existing resin could prevent the fresh resin from completely flowing throughout the defect. He did say that it would still strengthen the area but it probably wouldn't be totally transparent. Nevertheless, a good result was achieved. I was also informed that, as NW hold my details, I could go to them directly in the future for a repair on my insurance.
15 September 2026
Reply from National Windscreens - Maidstone
Thank you for sharing your positive experience. We're pleased to hear that our technician was able to assist you promptly and provide a good result for your chip repair, even with the pre-existing condition. We appreciate your understanding and are glad you found the service helpful.
Good customer service.
Good customer service.
Understanding and flexible
Brilliant work and real fast.
16 September 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that you experienced good customer service, and that our team was understanding and flexible. It's wonderful that you found our work brilliant and fast. Thank you for your wonderful feedback!
windscreen replacement
everything was straightforward. staff were helpful and polite.
booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be available as my screen needed to be calibrated at one of your depots. i would have thought this would have been obvious at the start from my vehicle model number
29 August 2026
Reply from National Windscreens - Maidstone
We're glad to hear that our staff were helpful and polite. We appreciate you bringing the booking system issue to our attention and will review our process to ensure better guidance for specific vehicle requirements.
Extremely professional and very…
Extremely professional and very welcoming team. I am fully satisfied with the quality of work and the excellent service provided. Thank you for making the experience smooth and pleasant!
11 September 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that you found our team extremely professional and welcoming! It's wonderful that you are fully satisfied with the quality of our work and the excellent service provided. We're glad we could make your experience smooth and pleasant!
Excellent service
Excellent service. Promptly arrived. Very helpful & knowledgeable. I felt I was very much looked after & what to expect with the stone chip. I would highly recommend.
5 September 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that you received excellent service and that our arrival was prompt! It's wonderful that our team was helpful and knowledgeable, and that you felt well looked after. We truly appreciate your high recommendation!
Reply from National Windscreens - Maidstone
We're so pleased to hear that you found our service easy and that our team member was friendly and chatty. Thank you for your wonderful feedback!
Great service nice guys over all good…
Great service nice guys over all good experience
27 August 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that you experienced great service and had an overall good experience. Thank you for your wonderful feedback!
good service
good service, replace the windscreen within 2 hours which is much earlier than I expected.
4 August 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear you received good service and that your windscreen was replaced much earlier than you anticipated. Thank you for your wonderful feedback!
A good job done
The technician arrived at the allocated time and did a great job.
Unfortunately there was one area that couldn’t be addressed.
15 August 2026
Reply from National Windscreens - Maidstone
We're pleased to hear our technician was punctual and did a great job. We apologize that one area couldn't be fully addressed during the service.
Very fast and efficient service
Don't think the process could have been any easier. Arrived at my allotted time, handed over my keys and left it the vehicle with them. Received a text about 2 hours later saying it was ready to pick up. No fuss, just fast efficient service. Team were helpful and happy to assist. Will definitely return should I need to in the future.
20 August 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that your experience was easy and efficient! It's wonderful that our team was helpful and that the service was fast and fuss-free. We appreciate your positive feedback and look forward to assisting you again if needed.
Reply from National Windscreens - Maidstone
We are so pleased to hear that you found our team to be very friendly and that we did a good job. We truly appreciate your positive feedback!
Reply from National Windscreens - Maidstone
We are so pleased to hear that you found our staff to be efficient, friendly, and very helpful. Thank you for your wonderful feedback!
Great staff and the job was completed…
Great staff and the job was completed quickly. Would definitely recommend.
9 August 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that our staff was great and that the job was completed quickly. Thank you for your wonderful recommendation!
Quick and efficient
Quick and efficient, quality job.
Really helpful staff, both on site and on the phone ahead of time
6 August 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that our service was quick and efficient, and that you received a quality job. It's wonderful to know our staff, both on-site and on the phone, were helpful. Thank you for your kind feedback!
Yecracked windscreens the job was done very well thank…
Yes the job was done very well thank you very much.
4 August 2026
Reply from National Windscreens - Maidstone
We are so pleased to hear that the job was done very well. We truly appreciate your positive feedback!
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