Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... See more
Company replied
Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... See more
Company replied
Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
Company replied
On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... See more
Company replied
Company details
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.4
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Response was quick and easy to claim
Response was quick and easy to claim. Staff were brilliant
13 October 2026
Reply from National Windscreens - Luton
We are so pleased to hear that your claims process was quick and straightforward, and that our team members were absolutely brilliant. Thank you for taking the time to share your wonderful feedback with us!
Grate service and lovely guys that…
Grate service and lovely guys that attended to me.
16 October 2026
Reply from National Windscreens - Luton
We are so pleased to hear that you received great service and had such a wonderful experience with the friendly team members who assisted you. Thank you so much for taking the time to share your lovely feedback with us!
Quick, friendly, reliable
It was quickly and easy to check the car in and within a few hours our screen was fixed. Everyone was friendly and gave realistic timings for how long it would take.
13 October 2026
Reply from National Windscreens - Luton
We are so pleased to hear that your experience with us was quick and straightforward! It is wonderful to know that check-in was seamless, our team provided accurate timeframes, and your windscreen was repaired in just a few hours. Thank you for sharing your positive feedback.
Reply from National Windscreens - Luton
We are so pleased to hear that your windscreen was fitted promptly and even faster than you anticipated. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Luton
We're so pleased to hear that your job was completed within the specified time and that you are very pleased with the outcome. Thank you for your wonderful feedback!
Very helpful friendly feel like home…
Very helpful friendly feel like home while I’m waiting to get done,Thanks
5 September 2026
Reply from National Windscreens - Luton
We're so glad you felt at home during your visit! We appreciate your kind words.
Great service
Specialist kept me informed. Gave me an accurate time of arrival. Was friendly informative and worked at a good speed and got the job done.
26 August 2026
Reply from National Windscreens - Luton
We're so pleased to hear that our specialist kept you informed and provided an accurate arrival time. It's wonderful that they were friendly, informative, and completed the job efficiently!
Had a windscreen replacement
Had a windscreen replacement
Have to leave it so long before you can wash it
Then on closer inspection noticed a panel on the left was loose and not fitted snuggly back to the car
Couldn’t get anything booked in over the bank holiday then was booked in for a few hours time which obviously isn’t appropriate
Now I will have to send my car for its MOT and service with that, if it fails for any reason regarding that I’ll be fuming
Still not booked in to be fixed
Plus instead of someone coming out I have to drive 40 minutes back to the warehouse
Not impressed
27 August 2026
Reply from National Windscreens - Luton
We sincerely apologize for the issues you've experienced with your recent windscreen replacement, particularly the loose panel and the difficulties in scheduling a repair. We understand your frustration regarding the MOT and the inconvenience of having to travel back to our warehouse. We are reviewing these issues to improve our service.
Good service overall
Although the wait was a bit long, the staff in Luton were very attentive and kept me updated re: progress of repair.
28 August 2026
Reply from National Windscreens - Luton
We're pleased to hear that despite the wait, our team in Luton was very attentive and kept you well-informed about the repair's progress. Thank you for your feedback!
The staff were efficient in providing…
The staff were efficient in providing me information on how my car was doing and The whole process was smooth and really easy.
19 August 2026
Reply from National Windscreens - Luton
We're so pleased to hear that our staff were efficient in keeping you informed about your car. It's wonderful that the whole process was smooth and easy for you!
Reply from National Windscreens - Luton
We're so pleased to hear that you found our team to be very friendly and helpful. We truly appreciate your kind words and positive feedback.
Great service very polite had me in and…
Great service very polite had me in and out of their very quick and so far is the best I’ve ever had a window changed
15 August 2026
Reply from National Windscreens - Luton
We're so pleased to hear you received great service and that our team was very polite. It's wonderful to know we had you in and out very quickly, and that it was the best window change you've ever had!
It was a super easy process
It was a super easy process, the guy who replaced it for me was so helpful! would definitely recommend
14 August 2026
Reply from National Windscreens - Luton
We're so pleased to hear that the process was super easy and that our technician was so helpful. It's wonderful to know you would definitely recommend us! Thank you for your wonderful feedback.
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A great company
A great company – would highly recommend
I have to admit I hadn't heard of National Windscreens before, having only ever used Autoglass in the past. However, National Windscreens were the preferred windscreen replacement company for my insurance company when my windscreen needed replacing. Their reviews were pretty good, so I wasn't too worried but because I hadn't heard of them I was initially a little nervous, as I have an almost brand-new, very high-tech car. In fact, so new and specific that at one point I was facing a potential two-month wait, as there was no UK stock of the required windscreen.
The text messages and email updates throughout the process were excellent. There was a slight communication delay along the way when trying to source the windscreen due to a management change at my local branch, but overall I really can't recommend National Windscreens highly enough.
Most importantly, the actual work was excellent. The technicians are clearly highly competent and professional, and the replacement was carried out to a very high standard. It took a little over four hours because of the technology and the required calibration, but that didn't bother me at all. I was far more concerned that everything was done properly which it was, and handled very professionally.
I would definitely use National Windscreens again – although hopefully it won't be necessary!
11 August 2026
Unprompted review
Reply from National Windscreens - Luton
We truly appreciate you taking the time to share such a detailed and positive review of your experience. We understand your initial hesitation, especially with a new, high-tech vehicle and having used another provider previously. It's completely understandable to feel a bit nervous in such situations.
We are delighted to hear that our communication through text messages and email updates was excellent and helped keep you informed throughout the process, even with the challenge of sourcing a specific windscreen. We also acknowledge your feedback regarding the slight communication delay due to a management change, and we are always looking for ways to improve our internal processes to ensure seamless service.
Most importantly, we are thrilled that the actual work met your expectations and that our technicians demonstrated their high competence and professionalism. Ensuring everything is done properly, especially with complex installations and calibrations, is paramount to us. We are glad the four-hour duration was not an issue and that you were satisfied with the professional handling of your vehicle.
Your recommendation means a great deal to us, and we are pleased to know you would consider using us again, although we certainly hope it won't be necessary! Thank you again for your valuable feedback.
amzing good custamor service
31 July 2026
Reply from National Windscreens - Luton
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our customer service to be amazing. We truly appreciate your feedback!
Reply from National Windscreens - Luton
We're so pleased to hear that you found our team knowledgeable, friendly, and professional. Thank you for your wonderful feedback!
It took the 4 hours as advised in fact…
It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because my husband can’t drive medically for one year, I didn’t want to pay extensively for a taxi home and return so the experience was almost unbearable.
Water would have been a plus point!
Staff were extremely polite and probably as helpful as they could be given their own time restraints.
21 July 2026
Reply from National Windscreens - Luton
We're truly sorry to hear about the uncomfortable experience you had during your recent visit, especially with the extended wait time and the heat in the waiting room. We understand how challenging this must have been, particularly given your husband's situation. Your feedback about the lack of water is very important to us, and we will certainly look into this. We appreciate you acknowledging our staff's politeness despite the circumstances.
Reply from National Windscreens - Luton
We're so pleased you experienced quick, efficient, and professional service. Thank you for your wonderful feedback, we're happy you're satisfied!
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.