My journey with National Windscreens started with the booking, not bad, all done on line via my insurance provider. Finding the place was another story, postcode supplied by text was wrong, I eventua... See more
Company replied
Location
Switch locationUnit 34 Riverside Enterprise Park, LN1 2FU Saxilby, England, GB
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See what reviewers are saying
Able to book appointment quickly on dates workable for me. Process straightforward and efficient all the way through. Pre-appointment info and messaging was very useful/helpful. Staff at centre were... See more
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Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... See more
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Initial contact was good and a date was scheduled. Fitter arrived at due time, he was both abrupt and rude to myself and my wife and left the site without carrying out the necessary windscreen change... See more
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Company details
About National Windscreens - Lincoln
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, United Kingdom
- 01522-620-031
4.2
Great
557 reviews
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Great experinece
Great experinece, windscreen fitted timely & great customer service.
17 October 2026
Reply from National Windscreens - Lincoln
We're so pleased to hear that you had such a great experience with us, from the timely installation of your new windscreen to the excellent customer service you received. Thank you so much for taking the time to share your wonderful feedback!
Reply from National Windscreens - Lincoln
We are so pleased to hear that you received great service and found our team member to be polite and knowledgeable. Thank you for taking the time to share your wonderful feedback with us!
Problems solved
My journey with National Windscreens started with the booking, not bad, all done on line via my insurance provider. Finding the place was another story, postcode supplied by text was wrong, I eventually found it. Second problem, the windscreen was distorted. NW were easily contactable by phone to get this sorted out. Second screen is spot on.
Staff friendly, and communication good.
6 October 2026
Reply from National Windscreens - Lincoln
Thank you for sharing your feedback with us. We sincerely apologize for the initial inconvenience caused by the incorrect location details in the text, as well as the issue with the first replacement glass. We are glad to hear that our team was easy to reach, communicated well, and resolved the matter quickly to ensure your final windscreen was fitted perfectly.
Reply from National Windscreens - Lincoln
We're so pleased to hear that you experienced helpful, warm, and prompt service throughout your entire experience with us. Thank you for your wonderful feedback!
Reply from National Windscreens - Lincoln
We're so pleased to hear that you experienced great, welcoming assistance and that you would gladly choose us again in the future. Thank you for your wonderful feedback!
Booking was quick and convenient with useful pre-info.
Able to book appointment quickly on dates workable for me. Process straightforward and efficient all the way through. Pre-appointment info and messaging was very useful/helpful. Staff at centre were good.
15 September 2026
Reply from National Windscreens - Lincoln
We're so pleased to hear that you were able to book a convenient appointment quickly and found the entire process straightforward! It's wonderful that our pre-appointment updates were helpful and that our centre staff provided great service throughout your visit.
STAY AWAY. MANAGEMENT CIRCUS.
Four visits. One windscreen. Apparently, that was the advanced level of difficulty.
First attempt: wrong glass and an incorrectly functioning HUD — apparently I was expected to check that myself before driving away.
Second attempt: after waiting hours, the technician decided fitting the same non-OEM glass was pointless and challenged management, saying they should wait for genuine BMW glass. Great… problem solved, surely?
Third attempt: apparently not. I was told we “won’t talk about the last visit”, and they fitted the non-OEM glass anyway. After more hours of waiting, the HUD was still wonky and out of focus. I was basically told it was good enough.
Fourth attempt: finally, genuine BMW OEM glass was fitted and, amazingly, the HUD actually worked properly. They also forgot to call me when it was ready, costing me another two hours.
So, four visits, hours wasted, conflicting instructions, poor communication and an internal management circus — all for something that should have been straightforward.
If you enjoy making four trips to get one job done properly, this is the place for you. Otherwise, I’d look elsewhere.
1 October 2026
Unprompted review
Reply from National Windscreens - Lincoln
We sincerely apologize for the incredibly frustrating experience you endured with the windscreen replacement. We understand your disappointment with the multiple visits, wasted time, and the issues with the HUD display. We are truly sorry for the conflicting information and the overall lack of a smooth process. We are reviewing your feedback to understand where our communication and procedures failed.
Could not give a Monkeys Arse
Could use what three words to assist location.
Better facilities on site!
My job was not started until two hours after the drop off time.
You don’t give a monkeys arse about your customers inconvenience and should not have this contract
19 September 2026
Reply from National Windscreens - Lincoln
We sincerely regret the issues you encountered with location, facilities, and the delay in service. We are actively reviewing our processes to prevent such inconveniences for our valued customers.
Reply from National Windscreens - Lincoln
We're so pleased to hear that you experienced great, quick, easy, and affordable service. Thank you for your wonderful feedback!
Excellent
Friendly , helpful staff. Windscreen repaired quickly and looks great. Thank you
20 August 2026
Reply from National Windscreens - Lincoln
We're so pleased to hear that our staff was friendly and helpful, and that your windscreen was repaired quickly and looks great. Thank you for your wonderful feedback!
Easy to book
Easy to book, work was done quickly and to a good standard, tech explained everything and offered assistance should I have any issues.
19 August 2026
Reply from National Windscreens - Lincoln
We're so pleased to hear that booking was easy and the work was done quickly and to a good standard. It's wonderful that our technician explained everything and offered assistance!
Good personal service and willingness…
Good personal service and willingness to resolve issues that need addressing
18 August 2026
Reply from National Windscreens - Lincoln
We're so pleased you experienced good personal service and found us willing to resolve any issues. Thank you for your wonderful feedback!
Terrible service don't use!
Took a month to replace the windscreen.i had to get my insurance company to call National Windscreens as I was promised that someone would call me to arrange an appointment which never happened.
I reported the windscreen with all the details ie I foot crack but they still sent someone to "repair it" a couple of days later, he took one look at it and said it wants replacing, something I already knew.
Three people promised to call me but never did so insurance had to sort it.
Appointment was a month later and I couldn't drive it because it was illegal absolutely awful service there is no way I would recommend this company.
12 August 2026
Reply from National Windscreens - Lincoln
We sincerely apologize for the extremely frustrating experience you've had with your windscreen replacement. We understand how inconvenient and concerning it is to wait a month for a repair, especially when communication is lacking and you're unable to drive your vehicle. We are truly sorry for the multiple unfulfilled promises of calls and the initial misdiagnosis of the issue. We are reviewing our processes to prevent such issues in the future.
Reply from National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
You Missed my first appointment and…
You Missed my first appointment and didn't know till end of the day so day wasted waiting for no one to arrive, when tried to rebook was spoken to very rudely and had to ask to speak to manager who did sort and apologies but still didn't get an appointment booked by Lincoln branch and had to ring back, eventually cam to do screen but we're missing the wipers and said they would refund them and put a scratch on frame work of car.
So no not a great experience
30 July 2026
Reply from National Windscreens - Lincoln
We are truly sorry to hear about the series of issues you experienced, from the missed appointment and rude interaction to the missing wipers and the scratch on your car. We understand your frustration and are reviewing this internally to improve our service.
Poar cair & attention
Waiting time to replace too long.
When fitted, very sloppy work. Glass on outside bonnet well. No signe of surrounding of glass cleaned. Scratch on edge of bonnet & brown dust allover & mastic showing on paint work. Very poar..
20 July 2026
Reply from National Windscreens - Lincoln
We regret to hear about the long waiting time and the issues you experienced with the quality of the work, including the glass, dust, and mastic. We appreciate you bringing this to our attention and will investigate thoroughly to improve our service.
Careful and competent fitting with good…
Careful and competent fitting with good timekeeping.
Excellent service by the technician assigned
20 July 2026
Reply from National Windscreens - Lincoln
We're so pleased to hear that the fitting was careful and competent, and that our technician provided excellent service with good timekeeping. Thank you for your kind feedback!
Reply from National Windscreens - Lincoln
We're so pleased you found our staff and service to be really professional. Thank you for your wonderful feedback!
Reply from National Windscreens - Lincoln
We are so pleased to hear that you received great service and found our staff to be very friendly and helpful. Thank you for your kind words!
Simple and efficient service
16 July 2026
Reply from National Windscreens - Lincoln
We're so pleased to hear that you found our service to be simple and efficient. Thank you for taking the time to share your positive feedback; we truly appreciate it.
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